Sovereign Housing presentation

1. One version of the
truth - the benefits of
an enterprise GIS
10th November 2016

2. Overview
• Sovereign Housing overview
• Our GIS journey
• Top 5 benefits
1. Efficient use of staff time
2. Support better customer service
3. Reveal development & asset management opportunities
4. Enabler for Strategic Insight
5. Plan strategically for future growth

3. Sovereign Housing Association
• Over 38,000 homes
• Over 90,000 residents
• New Sovereign, 5th Largest Housing Association
• Around 55,000 homes
• Over 120,000 residents
• Merging with Spectrum Housing
• Around 17,000 homes
• Over 30,000 residents

4. GIS Journey
2013
• Desktop GIS
2014
• Beta Web GIS
• 30 -> 100 users
• Very basic system
2015
• SEMS 1.1
• Web GIS
• Land, Property &
Grounds
Maintenance
• GIS Analysis
2016
• SEMS 2
• Web GIS
• Tenancy data &
detailed property
attributes
• 500 users trained
• 250 users per
week
• 80 users per day
• Used company
wide

5. Top 5 Benefits

6. 1. Efficient use of staff time
• What is it being used for?

7. 1. Efficient use of staff time
1. 80 staff a day, 250 a week rely on the system
2. Single system references data from many others
3. Less reliance on local knowledge
– Supports agile working practices
– Ideal for central services
– Great for new starters

8. 2. Support better customer service
1. Faster and more accurate answers
2. Working with Resident’s Council on scrutiny
3. Fairer and more transparent service charging

9. 3. Reveal development opportunities
• How do we manage our land and assets without SEMS?

10. 3. Reveal development opportunities
1. Development opportunities & partnership working
2. Land utilisation and rationalisation
3. Future asset strategy
4. Support the Asset and Liabilities register

11. 4. Enabler for Strategic Insight
• GIS is enabling new ways to analyse and understand our
data
Government
Policy
Impacts
Housing
Affordability
Analysis
Sub Market
Value of
Social
Housing
Local
Authority
Information
Packs

12. 4. Enabler for Strategic Insight
• Benefit Cap Modelling

13. 4. Enabler for Strategic Insight
• Benefit Cap Actual

14. 4. Enabler for Strategic Insight
• Benefit cap and Sovereign now
426 Households impacted
£1,338,202 annual cap with an average weekly loss of
income of £60.41
96% of the households include children
estimated 1.2K children in these households

15. 4. Enabler for Strategic Insight
• Stock Clustering

16. 4. Enabler for Strategic Insight
1. Location is now key to our Insight
2. We’re modelling the impact of Government policy
3. Senior Managers are asking for the “SEMS View”

17. 5. Plan strategically for future growth
• Before the merger

18. 5. Plan strategically for future growth
• Supporting the planning phase
• Map Removed

19. 5. Plan strategically for future growth
• Supporting the planning phase

20. 5. Plan strategically for future growth
• Supporting Day 1

21. 5. Plan strategically for future growth
1. Help verify suitability of merger options
2. Support day one planning
– Divisions
– Patches
– Travel time
3. Immediate benefits of an enterprise GIS

22. In Summary
Top 5 Benefits
1. Efficient use of staff time
2. Support better customer service
3. Reveal development & asset management opportunities
4. Enabler for Strategic Insight
5. Plan strategically for future growth

23. GI4Housing
• LinkedIn group
• Platform independent
• 6 monthly meetings
• Discussion forum

24. Thank you
“SEMS is a powerful tool that is
valued by our frontline teams
and supports them in delivering
a great service to our residents,
and increasingly it is supporting
our strategic business planning
and decision making”
Heather Bowman,
Chief Operating Officer