1. ERVIS XHELAJ
917 767 4933 2761 Village Blvd. #405 West Palm Beach Florida 33409 ErvisXhelaj@gmail.com
PROFILE
My work experience in customer satisfaction has equipped me with the ability to communicate in four
languages fluently (English, Albanian, Italian and Spanish), execute tasks efficiently and establish work-friendly
relationships with clients and co-workers.
EXPERIENCE
MANAGER, TRE RESTAURANT NEW YORK, NEW YORK 2013-2016
Dedicated manager with 3+ years carrying out a multitude of responsibilities running Tre Restaurant
successfully. First and foremost, customer satisfaction ranging from the front of the house greeting to the back
of the house food preparation and presentation. Opening and Closing the restaurant, allocating money from
the day and each consecutive week. Completing stock inventory, Money Management, Pay Roll, Weekly
Expenses, and Employee Scheduling.
MANAGER,CUCINA CIANO RESTAURANT NEW YORK, NEW YORK 2013-2014
Dedicated manager creating a harmonious environment within Cucina Ciano Restaurant in New York City. In
charge of supervising both the front of the house and kitchen while simultaneously greeting customers and
assisting co-workers in need of an extra hand. Money management such as pay roll, restaurant expenses as well
as opening and closing of the register every shift.
SALES ASSOCIATE, PIAZZA ITALIA FOLIGNO, ITALY 2010-2013
Committed sales representative for the clothing brand Piazza Italia. Assisting customers upon entry into our
store throughout their experience within Piazza Italia. Establishing relationships with customers resulting in
their return to our store. Key Holder, responsible for opening and closing store along with overseeing money
counting at opening and closing of the store. Reporting directly to district managers regarding store’s
employees, sales and efficiency in daily operations.

2. ERVIS XHELAJ
917 767 4933 2761 Village Blvd. #405 West Palm Beach Florida 33409 ErvisXhelaj@gmail.com
EDUCATION
UNIVERSITA PER STRANIERI DI PERUGIA,PERUGIA,ITALY
Area of study was focused in Communications and Advertising. Within this area of study included additional
education in the following areas: Private Law, Business Management, Political Economy, Literature, Art
History.
SKILLS
Fluent in Four Languages (English, Albanian, Italian and Spanish), Understanding of customer needs leading to
customer satisfaction, Knowledge of business operation, Communication with clients and co-workers, Ability
to Learn and Teach, Internally Motivated
REFERENCES
Luigi Piscopo 212 353 3353 Owner of Tre Restaurant
Julie Maldonado 561 329 5691 Landlord
Leandro Scarpa 917 340 4564 Co-Worker at Cucina Ciano
Gabriella Owens 561 329 5800 Co-Worker at Tre Restaurant