Erin Washington

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9 SlideShares 2 Followers

9 SlideShares 2 Followers

customer service ai recruiting candidate hr customer experience success innovation research self-help training csr kpi metrics roi organization strategic planning marketing strategy virtual journey experience sourcing leadership performance engagement innovation360 transformation #virtualagents #concactcenter #ai #workforce #recruitingstrategies #hiring

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Thinking Outside the Bots: How to Scale Your Workforce from 0 to 100 in Less Than 6 Months

Vor 4 Jahren • 267 Aufrufe

4 Ways AI-powered Virtual Agents Automate the Contact Center

Vor 4 Jahren • 205 Aufrufe

Succeeding with innovation & Transformation

Vor 4 Jahren • 284 Aufrufe

People-Driven Engagement: How HR Partners with Leaders to Drive Engagement

Vor 4 Jahren • 265 Aufrufe

Automating the Candidate Journey: How the Customer Journey Mirrors the Candidate Journey

Vor 4 Jahren • 187 Aufrufe

Automating the Candidate Journey: Strategic Recruitment Marketing Made Simple

Vor 4 Jahren • 384 Aufrufe

The 5 Competencies of Highly Innovative Organizations

Vor 4 Jahren • 184 Aufrufe

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Vor 4 Jahren • 180 Aufrufe

The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Vor 4 Jahren • 99 Aufrufe

customer service ai recruiting candidate hr customer experience success innovation research self-help training csr kpi metrics roi organization strategic planning marketing strategy virtual journey experience sourcing leadership performance engagement innovation360 transformation #virtualagents #concactcenter #ai #workforce #recruitingstrategies #hiring