2. #pubcon
@erinsagin #pubcon
Meet Erin
• PPC Evangelist &
Community Manager at
WordStream
• Has Worked In Paid
Search for 4+ years
• “From” Boston, MA
• Tweet me! @erinsagin
19. #pubcon@erinsagin #pubcon
Stop Settling for Average!!!
Percentile
Vs.
Expected
CTR
Caliber
Bottom 50%
Below
Expected CTR Slackers
Top 15% 2X Higher B Students
Top 5% 3X Higher Go-Getters
Top 1% 6x Higher Valedictorians
45. #pubcon@erinsagin #pubcon
Hack: Swiss Army Knife Tactic
Your
Customer
You
A Thing Your
Customer
Loves
A Thing Your
Customer
Hates
Your
Customer’s
Best Friend
Your
Customer’s
Worst Enemy
46. #pubcon@erinsagin #pubcon
Putting It Into Practice
• You = Divorce Attorney
• Your Customer =
Scorned Wife
• Her Worst Enemy =
Her Cheating Husband
• Something She Hates =
His Mistress
• Something She Loves =
Revenge
76. #pubcon@erinsagin #pubcon
Sway Prospects To Convert
• Offer discounts
• 10% Off Your First Purchase
• Free Shipping for New
Customers
• Use copy to counteract
common objections
• Free Returns Within 30 Days
• Top Notch Customer Service
Team
77. #pubcon@erinsagin #pubcon
Upsell/Resell Existing Customers
• Offer discounts
• Highlight complementary packages
• Our Phones Look Even Better In
Custom Cases!
• Need Help With Our Software?
Our Consultants Can Help!
• Remind them how much they love
the product they already own
• Love Toyotas? Test Drive Our
2016 Prius!
79. #pubcon@erinsagin #pubcon
Fear of Missing Out (FOMO) > Logical
Thinking
Confession: I hate
this dress.
Why did I buy it??
•Original price:
$1,750
•My find: $109
•Discount: 94% off!
•Number left in the
store: ONE