30. eMarketing Association 2014
@erinever
What do you ask them?
When did you know you needed this product?
Where and how did you shop?
What was your timeline?
What things were you looking for in this product?
What were the most important attributes?
How did you decide to buy?
What did you do after buying?
32. eMarketing Association 2014
@erinever
Buyer Journey
Awareness
Consideration
Decision
“I have a problem.”
“What’s out there to
fix this problem?”
“I’m going to fix this
problem.”
50. eMarketing Association 2014
@erinever
First, you have to track everything.
utm_source=Twitter&utm_medium
=social&utm_campaign=socialflow
utm_source=google&utm_medium
=cpc&utm_term=digital%20market
ing&utm_content=Digital%20Mark
eting%20Agency&utm_campaign=
Marketing%20PPC