1. Erica L. Morgan
1161 Cogic Square
Suffolk, VA 23434
757-935-7375 cell
laurice.morgan@yahoo.com
CAREER SUMMARY
I currently have over fifteen years of professional office procedure and I am proficient in the Microsoft Office suite. I can
effectively run a front office with little or no supervision. I am efficient with data management as well as other functions.
I can adhere to the company's guidelines when creating documents, spreadsheets, invoices and reports for conferences
and departmental meetings. I am people oriented and always willing to be trained and cross trained, if necessary to
further the company's mission. I provide excellent internal and external customer service. I have strong inter-personal,
organizational, and communication skills. I am well diverse in all aspects of office etiquette due to my work experience. I
have been certified previously for HIPPA standards and regulations. I am currently Member of Phi Theta Kappa
International Honor Society. I also am a Virginia Notary and mi commission expires June 30, 2019.
WORK EXPERIENCE
02/13 – 10/13 Office Manager – CHDC Office Manager Suffolk, VA
• Conduct intake for clients in need of assistance.
• Determine the items needed and explain the process to the client.
• Assist in completing the necessary paperwork
• Collected donations and receipted client
• Walk consumers around showroom, answer any questions they may have regarding any items in the warehouse
• Made bank deposits and greet clients and all interested parties.
• Created documents, invoices, and gave price quotes
• Interacted with various social agencies in the Hampton Roads area
05/13 to 10/13 Admin. Support-VAFBOI Administrative Support Suffolk, VA
• Sent emails pertaining to health fairs, speaking engagements and events.
• Created flyers, business cards for distribution to communities and churches.
• Answered phone regarding inquiries for more information on the organization.
• Drafted letters for special events; educate the community on health disparities plaguing the African American
communities.
• Assisted with health fairs and special events.
• Created fundraisers for the annual ThinkPink gala for Breast Cancer Awareness
• Assisted with the Margie Callahan Memorial Scholarship Foundation
01/12 to 01/13 Admissions Representative – Centura College Virginia Beach, VA
• Interviewed prospective students for acceptance to college
• Assisted with paperwork process by email, postal mail, fax and telephone
• Used LMS program to set up school email accounts
• Walked students through application process and assured that they were enrolling in the program that would
be most beneficial for their career goals
• Provided excellent customer service to prospective students, co-workers and administrative department
• Used CampusVue to enter prospect information and to track conversations, paperwork progress and to ensure
there were no computer glitches to keep the prospect from starting classes on time

2. 03/11 to 02/12 Supported Living Technician - QCS Portsmouth, VA
• Assisted consumers with daily activities, accompany consumer to doctor’s appointments, errands and other
activities outside of the home.
• Assisted with assigned task from the clinician, i.e. teaching consumer how to dial 911 in case of emergency, how
to count coins, and how to do daily hygiene.
• Assisted consumers in the community with paying bills.
10/06 to 06/08 Customer Service - Coleman & Associates/Verizon Norfolk, VA
• Resolved customers' service or billing complaints by performing activities such as adjusting their account, setting
up a tech visit, or sending out new equipment.
• Spoke with customers by telephone or online in order to provide information about products, services, create
new accounts or cancel accounts, and to obtain details of complaints.
• Kept records of customer inquires and transactions, noted complaints, and comments, as well as actions taken.
• Provided excellent customer service. I ensured that all questions and concerns were resolved before ending the
call.
11/05-10/06 Customer Service - Al’s Auto Glass and Storefronts Suffolk, VA
• Gave quotes to customers for automotive and storefront glass.
• Accepted cash payments, process credit cards and write receipts.
• Created proposals for prospective clients.
• Faxed documents to our glass distributors for delivery.
• Kept inventory of office supplies, filed invoices and generated quotes for glass.
01/04 to 10/05 Medical Records Clerk - Office Team Virginia Beach, VA
• Gather materials to be filed and transported from departments and employees.
• Transmitted correspondence and medical records by mail, e-mail, or fax.
• Maintain medical records, technical library and correspondence files.
• Protect the security of medical records in accordance to HIPPA Laws.
• Entered physicians credential status into computer to determine if malpractice insurance was in effect.
04/04 to 10/04 Account RepresentativePortfolio - Recovery Associates Norfolk, VA
• Responsible for recovering distressed debt.
• Located and notified customers of delinquent accounts by mail, telephone or by skip tracing.
• Arranged for debt repayment or establish repayment schedules, based on customers' financial
situations.
• Recorded information about financial status of customers and status of collection efforts.
• Reported to the three major credit reporting agencies.
Education:
2013-Present Tidewater Community College Portsmouth, VA
1988-1988 Department of Education Richmond. VA
References available upon request