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High-flying agility,
watch for the right
indicators
Guy LaRochelle & Eric Wursteisen
December 2018
YOUR AGILEWAYS
YA
YA001 Crew presentation 0:01 BOARDING
YA002 Setting up the context 0:06 ON TIME
YA003 Let’s discuss velocity 0:15 ON TIME
YA004 Other agile metrics 0:40 ON TIME
YA005 THE Dashboard 0:50 ON TIME
Departures
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
Welcome on board !
Guy LaRochelle
Agile Coach
guy@siglr.com
1991
2004
2009
2012
2013
2016
Eric Wursteisen
Agile Coach
eric.wursteisen@cgi.com
2002
2006
2008
2012
2012
2016
Departures
YA001 Crew presentation 0:01 DEPARTED
YA002 Setting up the context 0:06 BOARDING
YA003 Let’s discuss velocity 0:15 ON TIME
YA004 Other agile metrics 0:40 ON TIME
YA005 THE Dashboard 0:50 ON TIME
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
Why talking about Velocity ?
Seattle Scrum Company
Michael James
“The application of “velocity” to software
development was invented by eXtreme
Programming (XP) pioneers, some of whom now
consider it to have been a bad idea.”
Virpi Oinonen
(@voinonen)
Why talking about Velocity ?
Agility vs complex systems
Noop.nl - Jurgen Appelo - http://noop.nl/2008/08/simple-vs-complicated-vs-complex-vs-chaotic.html
Jurgen Appelo (2008) :
“Simple and complicated systems are all
fully predictable. [...]
Complex systems are not constructed, they
are grown.”
VUCA
Agility vs complex systems
Where is the Velocity
For these systems ?
Agility vs complex systems
Indicators - Balance and Routine
1 23
4
56
Image source: Astronomy Online
From a simple system to a complex system
Escape Velocity
Doc Norton
“Velocity is a simple measure of a very complex
system.
To measure creative work by throughput alone is
to not measure it at all; quality and impact are
essential.”
Virpi Oinonen (@voinonen)
Departures
YA001 Crew presentation 0:01 DEPARTED
YA002 Setting up the context 0:06 DEPARTED
YA003 Let’s discuss velocity 0:15 BOARDING
YA004 Other agile metrics 0:40 DELAYED
YA005 THE Dashboard 0:50 ON TIME
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
Today’s Velocity usage
Ding-Dong

“Your Captain speaking,
we are flying at 900 km/h”
Only present the Velocity
Force a same Velocity to different systems
Copyright ERIC WURSTEISEN
Today’s Velocity usage
Compare Velocity between teams
Copyright ERIC WURSTEISEN
Today’s Velocity usage
Asking more and a higher Velocity disregarding the team and its context
https://youtu.be/ZmEVwyMRYIY?t=55
Today’s Velocity usage
What about 2 (identicial) teams having the same Velocity ?
Today’s Velocity usage
Velocity does not appear either in the Scrum Guide or the Agile Manifesto.
“Working software is the primary measure of progress”
Today’s Velocity usage
VersionOne 12th Annual Report on Agility
+20pts
-25pts
-24pts
+20pts
+ 9pts
-16pts
-12pts
- 7pts
Today’s Velocity usage
Departures
YA001 Crew presentation 0:01 DEPARTED
YA002 Setting up the context 0:06 DEPARTED
YA003 Let’s discuss velocity 0:15 DEPARTED
YA004 Other agile metrics 0:40 BOARDING
YA005 THE Dashboard 0:50 ON TIME
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
TEAM
FLIGHT
PARAMETERS
BUSINESS
VALUE
CFD
LEAD &
CYCLE
TIME
SCATTERED
PLOTS
BUDGETS
Other metrics for agile teams
Fun, team dynamics
← Stress Level Meter
Team Mood Barometer →
Agile Tool Box, Visualization Examples
Jeremy Janlen (crisp.se)
TEAM
FLIGHT
PARAMETERS
BUSINESS
VALUE
CFD
LEAD &
CYCLE
TIME
SCATTERED
PLOTS
BUDGETS
What to look for ?
★ % on time Projects
★ Average “Lead Time”
★ Customer Satisfaction
○ Net Promoter Score
○ Fit 4 Purpose
Business - Portfolio Management
Every 3 months
FL Strategic
Flights Levels of Kanban - Klaus Leopold
Other metrics for agile teams
★ Throughput
★ Live Bugs (after a delivery)
★ Investment Consumption
Ratio
FL Tactic
Collaboration - Planification
Monthly
Flights Levels of Kanban - Klaus Leopold
What to look for ?
Other metrics for agile teams
★ Delivery Rate (DR)
○ DR = WIP / CT moyen
★ Work In Progress (WIP)
○ Daily average
★ Team’s Cycle Time (CT)
○ 85th percentile
★ Flow Efficiency
○ Effective Time/Cycle Time
FL Operational
IT - Operation
Each cycle/sprint
Flights Levels of Kanban - Klaus Leopold
What to look for ?
Other metrics for agile teams
TEAM
FLIGHT
PARAMETERS
BUSINESS
VALUE
CFD
LEAD &
CYCLE
TIME
SCATTERED
PLOTS
BUDGETS
YQB 7h30
YUL 8h30
YTZ 10h15
C-V 10h20
$
YQB 7h30
YYZ 9h00
C-V 10h00
$$$
A
B
A
B
What to look for ?
Other metrics for agile teams
TEAM
FLIGHT
PARAMETERS
BUSINESS
VALUE
CFD
LEAD &
CYCLE
TIME
SCATTERED
PLOTS
BUDGETS
Cycle Time is the period between the moment the
work start on the request, and the moment this
item is ready to be delivered.
Lead Time
Start of Work End of WorkRequest Reception
Cycle Time
Start of Work End of WorkRequest Reception
Lead Time Lead Time is the period between the request’s
reception and the moment it is delivered.
Cycle Time =
End of Work Date - Start of Work Date +1
Lead Time (Current) =
Delivery Date - Reception Date +1
+1 is in case your unit is in days. You can’t have a cycle time of 0.
Cycle Time
Other metrics for agile teams
TEAM
FLIGHT
PARAMETERS
BUSINESS
VALUE
CFD
LEAD &
CYCLE
TIME
SCATTERED
PLOTS
BUDGETS
Scope
Change
LEAD TIME
CYCLE TIME
WIP
Little Law can be applied easily with a CFD.
It will help determine your Delivery Rate :
DR = WIP / CTmoyen
Cumulative Flow Diagrams
Other metrics for agile teams
TEAM
FLIGHT
PARAMETERS
BUSINESS
VALUE
CFD
LEAD &
CYCLE
TIME
SCATTERED
PLOTS
BUDGETS
Actionable Agile
Metrics For
Predictability
Daniel Vacanti
Scattered Plots and Percentiles
Other metrics for agile teams
TEAM
FLIGHT
PARAMETERS
BUSINESS
VALUE
CFD
LEAD &
CYCLE
TIME
SCATTERED
PLOTS
BUDGETS
( )
Meet and discuss with your Finances
Guys and Gals
(Capex vs Opex)
#NoProjects : A Culture of
Continuous Value - Evan Leybourn
& Shane Hastie
Efficiency = * 100
(Profit Margin)
Productivity =
(Total Profit)
Total Amount of
Delivered Product
Cost of Used Resources
Business Outputs
Key Inputs
Measure your Delivered Value
And Budgets in all of this ?
Other metrics for agile teams
( )
Les autres métriques pour équipes agiles
Et le budget dans tout ca ?
Rencontrez vos gens des Finances
(Capex vs Opex)
#NoProjects : A Culture of
Continuous Value - Evan Leybourn
& Shane Hastie
Efficience = * 100
(Marge de Profits)
Productivité =
(Profits totaux)
Montant Total
du Produit livré
Coût des ressources
consommées
Extrants Affaires
Intrants Clefs
Mesurez votre valeur
livrée
You are a web agency. You have 2 teams at your disposal.
You just sold 2 websites for 25 000$ each.
Team 1 :
5 Juniors team members
4 weeks to produce 1 website
Total cost of 15 000$
#NoProjects : A Culture of
Continuous Value - Evan Leybourn &
Shane Hastie
Team 2 :
3 Seniors team members
4 weeks to produce 2 websites
Total cost of 20 000$
Budgets - SIMPLIFIED Example
Other metrics for agile teams
# TADP CUR Efficiency Output Inputs Productivity
Profit /
Person
Predictability
(Projets / year)
1 25 k$ 15 k$ 166% 1 Projet 5 p. 0,2 2 000$
(10k*0.2)
13
(52/4)
2 25 k$ 20 k$ 125% 2 Projets 3 p. 0,67 3 350$
(5k*0.67)
26
#NoProjects : A Culture of
Continuous Value - Evan Leybourn &
Shane Hastie
Both teams are expecting annual profits of 130 000$
Other metrics for agile teams
Budgets - SIMPLIFIED Example
Departures
YA001 Crew presentation 0:01 DEPARTED
YA002 Setting up the context 0:06 DEPARTED
YA003 Let’s discuss velocity 0:15 DEPARTED
YA004 Other agile metrics 0:40 DEPARTED
YA005 THE Dashboard 0:50 CANCELLED
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
YOUR AGILEWAYS
Idealist Dashboard ?
A Dashboard with all and any
indicators possibles ?
By Christian Kath - Christian Kath, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=833972
Do yourselves a favor,
do a Dashboard
Concorde Cockpit (1960)
A350 Cockpit (2013)
A dashboard which is
EVOLUTIONARY AND
ADAPTIVE !
Idealist Dashboard ?
Do yourselves a favor,
do a Dashboard
Thanks for your attention, you can go !

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High flying agility, watch for the right indicators

  • 1. High-flying agility, watch for the right indicators Guy LaRochelle & Eric Wursteisen December 2018 YOUR AGILEWAYS YA
  • 2. YA001 Crew presentation 0:01 BOARDING YA002 Setting up the context 0:06 ON TIME YA003 Let’s discuss velocity 0:15 ON TIME YA004 Other agile metrics 0:40 ON TIME YA005 THE Dashboard 0:50 ON TIME Departures YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS
  • 4. Guy LaRochelle Agile Coach guy@siglr.com 1991 2004 2009 2012 2013 2016 Eric Wursteisen Agile Coach eric.wursteisen@cgi.com 2002 2006 2008 2012 2012 2016
  • 5. Departures YA001 Crew presentation 0:01 DEPARTED YA002 Setting up the context 0:06 BOARDING YA003 Let’s discuss velocity 0:15 ON TIME YA004 Other agile metrics 0:40 ON TIME YA005 THE Dashboard 0:50 ON TIME YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS
  • 6. Why talking about Velocity ? Seattle Scrum Company Michael James “The application of “velocity” to software development was invented by eXtreme Programming (XP) pioneers, some of whom now consider it to have been a bad idea.”
  • 8. Agility vs complex systems Noop.nl - Jurgen Appelo - http://noop.nl/2008/08/simple-vs-complicated-vs-complex-vs-chaotic.html Jurgen Appelo (2008) : “Simple and complicated systems are all fully predictable. [...] Complex systems are not constructed, they are grown.” VUCA
  • 10. Where is the Velocity For these systems ? Agility vs complex systems
  • 11. Indicators - Balance and Routine 1 23 4 56 Image source: Astronomy Online
  • 12. From a simple system to a complex system Escape Velocity Doc Norton “Velocity is a simple measure of a very complex system. To measure creative work by throughput alone is to not measure it at all; quality and impact are essential.” Virpi Oinonen (@voinonen)
  • 13. Departures YA001 Crew presentation 0:01 DEPARTED YA002 Setting up the context 0:06 DEPARTED YA003 Let’s discuss velocity 0:15 BOARDING YA004 Other agile metrics 0:40 DELAYED YA005 THE Dashboard 0:50 ON TIME YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS
  • 14. Today’s Velocity usage Ding-Dong
 “Your Captain speaking, we are flying at 900 km/h” Only present the Velocity
  • 15. Force a same Velocity to different systems Copyright ERIC WURSTEISEN Today’s Velocity usage
  • 16. Compare Velocity between teams Copyright ERIC WURSTEISEN Today’s Velocity usage
  • 17. Asking more and a higher Velocity disregarding the team and its context https://youtu.be/ZmEVwyMRYIY?t=55 Today’s Velocity usage
  • 18.
  • 19. What about 2 (identicial) teams having the same Velocity ? Today’s Velocity usage
  • 20. Velocity does not appear either in the Scrum Guide or the Agile Manifesto. “Working software is the primary measure of progress” Today’s Velocity usage
  • 21. VersionOne 12th Annual Report on Agility +20pts -25pts -24pts +20pts + 9pts -16pts -12pts - 7pts Today’s Velocity usage
  • 22. Departures YA001 Crew presentation 0:01 DEPARTED YA002 Setting up the context 0:06 DEPARTED YA003 Let’s discuss velocity 0:15 DEPARTED YA004 Other agile metrics 0:40 BOARDING YA005 THE Dashboard 0:50 ON TIME YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS
  • 23.
  • 25. Other metrics for agile teams Fun, team dynamics ← Stress Level Meter Team Mood Barometer → Agile Tool Box, Visualization Examples Jeremy Janlen (crisp.se)
  • 26.
  • 28. What to look for ? ★ % on time Projects ★ Average “Lead Time” ★ Customer Satisfaction ○ Net Promoter Score ○ Fit 4 Purpose Business - Portfolio Management Every 3 months FL Strategic Flights Levels of Kanban - Klaus Leopold Other metrics for agile teams
  • 29. ★ Throughput ★ Live Bugs (after a delivery) ★ Investment Consumption Ratio FL Tactic Collaboration - Planification Monthly Flights Levels of Kanban - Klaus Leopold What to look for ? Other metrics for agile teams
  • 30. ★ Delivery Rate (DR) ○ DR = WIP / CT moyen ★ Work In Progress (WIP) ○ Daily average ★ Team’s Cycle Time (CT) ○ 85th percentile ★ Flow Efficiency ○ Effective Time/Cycle Time FL Operational IT - Operation Each cycle/sprint Flights Levels of Kanban - Klaus Leopold What to look for ? Other metrics for agile teams
  • 32. YQB 7h30 YUL 8h30 YTZ 10h15 C-V 10h20 $ YQB 7h30 YYZ 9h00 C-V 10h00 $$$ A B A B What to look for ? Other metrics for agile teams
  • 34. Cycle Time is the period between the moment the work start on the request, and the moment this item is ready to be delivered. Lead Time Start of Work End of WorkRequest Reception Cycle Time Start of Work End of WorkRequest Reception Lead Time Lead Time is the period between the request’s reception and the moment it is delivered. Cycle Time = End of Work Date - Start of Work Date +1 Lead Time (Current) = Delivery Date - Reception Date +1 +1 is in case your unit is in days. You can’t have a cycle time of 0. Cycle Time Other metrics for agile teams
  • 36. Scope Change LEAD TIME CYCLE TIME WIP Little Law can be applied easily with a CFD. It will help determine your Delivery Rate : DR = WIP / CTmoyen Cumulative Flow Diagrams Other metrics for agile teams
  • 38. Actionable Agile Metrics For Predictability Daniel Vacanti Scattered Plots and Percentiles Other metrics for agile teams
  • 40. ( ) Meet and discuss with your Finances Guys and Gals (Capex vs Opex) #NoProjects : A Culture of Continuous Value - Evan Leybourn & Shane Hastie Efficiency = * 100 (Profit Margin) Productivity = (Total Profit) Total Amount of Delivered Product Cost of Used Resources Business Outputs Key Inputs Measure your Delivered Value And Budgets in all of this ? Other metrics for agile teams
  • 41. ( ) Les autres mĂ©triques pour Ă©quipes agiles Et le budget dans tout ca ? Rencontrez vos gens des Finances (Capex vs Opex) #NoProjects : A Culture of Continuous Value - Evan Leybourn & Shane Hastie Efficience = * 100 (Marge de Profits) ProductivitĂ© = (Profits totaux) Montant Total du Produit livrĂ© CoĂ»t des ressources consommĂ©es Extrants Affaires Intrants Clefs Mesurez votre valeur livrĂ©e
  • 42. You are a web agency. You have 2 teams at your disposal. You just sold 2 websites for 25 000$ each. Team 1 : 5 Juniors team members 4 weeks to produce 1 website Total cost of 15 000$ #NoProjects : A Culture of Continuous Value - Evan Leybourn & Shane Hastie Team 2 : 3 Seniors team members 4 weeks to produce 2 websites Total cost of 20 000$ Budgets - SIMPLIFIED Example Other metrics for agile teams
  • 43. # TADP CUR Efficiency Output Inputs Productivity Profit / Person Predictability (Projets / year) 1 25 k$ 15 k$ 166% 1 Projet 5 p. 0,2 2 000$ (10k*0.2) 13 (52/4) 2 25 k$ 20 k$ 125% 2 Projets 3 p. 0,67 3 350$ (5k*0.67) 26 #NoProjects : A Culture of Continuous Value - Evan Leybourn & Shane Hastie Both teams are expecting annual profits of 130 000$ Other metrics for agile teams Budgets - SIMPLIFIED Example
  • 44. Departures YA001 Crew presentation 0:01 DEPARTED YA002 Setting up the context 0:06 DEPARTED YA003 Let’s discuss velocity 0:15 DEPARTED YA004 Other agile metrics 0:40 DEPARTED YA005 THE Dashboard 0:50 CANCELLED YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS YOUR AGILEWAYS
  • 45. Idealist Dashboard ? A Dashboard with all and any indicators possibles ? By Christian Kath - Christian Kath, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=833972 Do yourselves a favor, do a Dashboard Concorde Cockpit (1960)
  • 46. A350 Cockpit (2013) A dashboard which is EVOLUTIONARY AND ADAPTIVE ! Idealist Dashboard ? Do yourselves a favor, do a Dashboard
  • 47.
  • 48. Thanks for your attention, you can go !