1. Goal: To utilize my proven experience in the relocation and real estate industries to secure a challenging position which will
benefit the organization, while furthering my career.
Areas of Strength & Expertise:
 Relationship management with focus on performance, conversion, and the drive for customer service.
 Thorough knowledge of the real estate industry from 13 years experience as a real estate associate broker; and of relocation
industry policy and procedure from 16 years with Cartus in Operations, Account Management, and Broker Services. Technical
knowledge of Cartus processes & systems.
 Metrics Management – adept at translating monthly/quarterly/annual performance results into agent accountability, and
strategizing for solutions to drive performance improvement, thereby enhancing the bottom line for all involved.
 Ability to approach and analyze issues from a supply chain or company management perspective, as well as from an
operations perspective.
 Establish clear plans to achieve long-term organizational objectives via planning & organization, flexibility to change course
in order to get optimum results, and interdepartmental effectiveness – skilled at bringing resources and individual talents
together to focus on a goal and drive results.
 Strive to exceed goals - challenge team/providers to perform at the highest level. Able to manage multiple priorities,
delegate effectively, actively listen and consider suggestions, design & implement strategic solutions.
 Proficient with WebEx technology and utilizing associated presentation tools to drive training initiatives.
 Effective time management skills with the ability to multi-task, while retaining focus on priorities.
 Able to blend analytical reasoning with intuitive judgments in decision making. Moral and ethical approach to problem
solving, ALWAYS.
914-474-9617