1. © 2014 Company. All Rights Reserved.
EMC Mozy Enterprise v.2.X
Getting Started Guide
September 10, 2014
Introduction
EMC_MozyEterprsie_v2_123456 (Mozy) is the company’s corporate standard for backing up
data on laptop computers. Mozy is intended for use only on laptops running Microsoft (MS)
Windows 7 or MS Windows 8.1. Mozy is available through the IT Software Request
Management (IT SRM) system. Information in this guide will familiarize you with Mozy’s
features and on how to use the software.
This guide includes the following sections:
 How Mozy works
 How to request and install the Mozy software
 What settings are restricted
 How to use Mozy
 How to get more help
The current version of this guide is available online at
http://usdoc/webtop/drl/objectId/0900695f80451f19 .
References and resources discussed herein are listed at the end of this guide.

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Contents
Introduction..............................................................................................................................................1
How Mozy works ....................................................................................................................................3
How to request the Mozy software ......................................................................................................4
PART 1: Request the Mozy software through IT SRM ...............................................................4
PART 2: Install the Mozy software .................................................................................................7
What settings are restricted ................................................................................................................10
How to use Mozy..................................................................................................................................10
PART 1: Backing up files ...............................................................................................................10
PART 2: Restoring files..................................................................................................................11
PART 3: Stopping backups ...........................................................................................................18
How to get more help...........................................................................................................................19
Troubleshooting....................................................................................................................................21
F.A.Q. .....................................................................................................................................................24
Revision History................................................................................................................................27

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How Mozy works
EMC_MozyEterprsie_v2_504984_w00 (Mozy) is ABC’s (ABC’s) corporate standard for
backing up data on laptop computers. Mozy is cloud-based software which allows the
software to run on any Internet-enabled computer in the world. The prerequisites for installing
and using Mozy include the following:
 A laptop with a standard ABC corporate image running Microsoft (MS) Windows 7 or
MS Windows 8.1
 An E-mail account
 An Internet connection
NOTE: Mozy will not work on desktop computers or MS Windows XP Computers.
Once Mozy is installed, it will perform the following functions:
 Backup data when a laptop is connected to the Internet, regardless of whether the
laptop is connected to ABC’s network
 Backup data saved in C:MyFiles and your C:Users{user_ID}
Certain features in Mozy have been restricted by ABC’s IT Department, such as changing the
type of encryption settings and changing which folders can be backed up. These restrictions
are in place to protect data from being exploited or compromised.
The next section explains how to request the Mozy software through the IT SRM system.

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How to request the Mozy software
PART 1: Request the Mozy software through IT SRM
1. Open Internet Explorer. In the address line type Software, then press Enter.
Figure 1: IT Software Request Management (IT SRM) system
2. In the Search field at the top, type Mozy then press Enter.

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3. Click the Add button to the right, then click the Shopping cart < Add and Checkout
at the top.
4. In the Checkout Dialog box, click the radio button Me on Machine W#######, which
must match your laptop’s SAP barcode. Click the radio button next to Install Mozy
EMC Enterprise v.2.0. Click Next at the top right.

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5. In the Business Justification Field, type Data backup for laptop. Type none in the
remaining fields. Click Next at the top right.
6. Select the radio button Notify machine owner when approved, then click Next at the
top right to complete the request.
7. Repeat these steps to request the Mozy Restore Manager program.

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NOTE: EMC Mozy Enterprise and the Mozy Restore Manager programs can only be
installed on laptop computers. Requests will be denied for desktops.
PART 2: Install the Mozy software
1. Once the IT SRM request is approved, the software will install automatically. A
notification will appear in the notification area next to the clock at the bottom right.
Figure 3: Installation notification dialog box
2. Double click the notification, then click Run. If the notification does not appear, click Start,
then type Software Center in the search field. Click the Available Software tab. Highlight
EMC_MozyEnterprise_v2_123456, then click Install at the bottom right.

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3. A meter will appear. Wait while the installation wizard completes the installation.
Figure 6: Installation Wizard meter
4. When prompted, click Restart Now.
Figure 7: Restart notification
5. After the computer restarts, Internet Explorer will open immediately. Wait while the Mozy
installation completes. Other dialog boxes may appear. If prompted, enter your user ID
and password then click Ok to complete the installation. If the activation process does not
start automatically, click Start > All Programs > Mozy Enterprise > Manual Activation.
Then, follow the steps to complete the manual activation process.
WARNING: Do not close Internet Explorer or any other dialog boxes that appear;
otherwise, the installation will not complete.

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Figure 8: Internet Explorer and Mozy Initialization dialog boxes
6. The Mozy agent will automatically begin backing up files. The Mozy agent will take longer
to backup files the first time, depending on the amount of data saved on the C: drive.
NOTE: For more information regarding backup times, please refer to the F.A.Q. at the
end of this guide.

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What settings are restricted
ABC’s IT Department restricts changes
to certain settings for the Mozy agents.
EUC reserves the right to modify these
restrictions at any time. Users are not
able to change any of the following:
 Number of computers or devices
which can be backed up. Only
one laptop per user is authorized
to use Mozy.
 The encryption key and any respective passphrases, both of which are kept
confidential.
 Directories or folders which can be backed up, currently limited to C:MyFiles and
C:Users{UserID}.
NOTE: Be sure to save data to either C:MyFiles to be sure your data is backed up.
How to use Mozy
PART 1: Backing up files
Backing up files does not require any action from you. Mozy is set to automatically backup
files at least once every day; however, to start the backup process manually, follow these
steps:
1. Right click the Mozy icon in the notification area next to the clock at the bottom right.
2. Click Start Backup.
3. If the computer is connected to the Internet, the backup will begin immediately.
Figure 9: Mozy icon Backup option in the Windows
notification area

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PART 2: Restoring files
Restoring files does require special user interaction. There are two methods to do so. Use the
Restore Tab in the Mozy console to restore individual files or small amounts of data. Use the
Web Restore option to restore large amounts of data or to restore data to a different
computer.
NOTE: Mozy does not permanently keep files that are deleted from the C: drive. The grace
period for restoring deleted files is 90 days.
Method 1: Restore Tab
1. Right click the Mozy Enterprise icon
in the notification area next to the clock.
2. Click Restore Files.
Figure 10: Mozy icon Restore Files option
in the Windows notification area

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3. Browse to the location of the file or folder to restore. For example, C:MyFiles.
4. Right click the file or folder, then click Restore.
Figure 11: File or folder Restore option
5. When prompted, select Overwrite or Rename.
WARNING: Selecting Overwrite will replace the data and overwrite what is already
saved to the C: Drive. Select Rename to create a duplicate copy of the data as an
alternative option.
Figure 12: Overwrite warning

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Method 2: Web Restore
1. Open Internet Explorer. Go to ABC.mozyenterprise.com. You will automatically be
authenticated..
NOTE: The Mozy agent must be installed on the computer on which you access the
Website.
2. Click the computer name or barcode of the device from which files will be restored.
In the Device List, click the computer name or barcode of the device again.
Figure 13: Web restore interface (top) and Device List (bottom)

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3. Click the Chose Files to Restore button at the top right.
Figure 15: Chose Files to Restore button

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4. Check the box next to the folder to restore. For example, C:MyFiles.
Figure 16: File or folder selection list
5. Right click the file or folder, then click Restore all files.

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6. When prompted, enter a name for the restore. For example, type
Restore_DD_MO_YYYY where DD is the day, MO is the month, and YYYY is the year.
Click Next.
Figure 17: Name for restore set
7. Select a date to restore files from. Click Next.
WARNING: Chose the most recent date possible, otherwise data could be
inadvertently lost.

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Figure 18: Select date from which to restore files
8. Check the box Include Deleted Files, then click Next.
Figure 19: Include Deleted Files option
9. Select the radio button Download Compressed Archive, then click Next.
Figure 20: Download Compressed Archives option

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10. Click Close to complete the Restore Wizard. Check for an email to download an
archive file which contains the restored files.
Figure 21: Restore Wizard completion
PART 3: Stopping backups
To temporarily suspend or stop scheduled backups, perform the following steps:
1. Right click the Mozy icon in the notification area at the bottom right next to the clock.
2. Click Settings > More Settings.
3. Click the Options Tab.
4. Click Scheduling > Temporarily suspend automatic and scheduled backups.
5. Click OK.

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Choosing additional folders to backup
Additional directories or folders can be backed up in addition to C:MyFiles and
c:users{UserID}. Follow these steps to backup additional files or folders.
1. Right click the Mozy Enterprise icon in the notification area next to the clock.
2. Click Settings > More
Settings.
3. Click the File System button at
the top.
Figure 22: Mozy icon in notification area

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4. Browse through the folder structure, then check the box next to additional folders to
backup.
Figure 23: File System Button and Folder Structure
5. Click OK at the bottom right.
6. To backup files immediately, please see Backing Up files in the above section.
How to get more help
Refer to the following frequently asked questions (FAQs), or create a new incident for the IT
department. To create a new incident, contact the IT Service Desk at X1234 or send an
email to IT Service Desk. Please note, calls to the IT Service Desk receive a higher priority
than e-mail messages.

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Please also refer to the Mozy User Guide, published by EMC Corp., available online at
http://support.mozy.com/servlet/servlet.FileDownload?retURL=%2Farticles%2Fen_US%2FDo
cumentation%2Fcli-en&file=015500000013FYBAA2 .
Troubleshooting
WARNING: Information in this section is intended for ABC IT personnel only. Users must
contact the IT Service Desk at X1234 for all troubleshooting assistance.
This section covers common errors related to Mozy and is intended to guide the Service Desk
and Field Services personnel in resolving the most common issues.
ISSUE RESOLUTION
Activation fails with “An
error occurred: No
available license keys.”
No license is available in the Mozy admin console for the user.
Create a low priority incident in iDeliver to request a new
license, then assign it to the queue IO_End User Computing.
Activation of the Mozy
agent fails after installation.
On the user’s computer, click Start > All Programs > Mozy
Enterprise > Manual Activation. Then, follow the steps to
complete the manual activation process
Activation fails with error
“No license server is
available”
The .CKEY file is missing after a previous failed activation
attempt. Copy the file edcapp20edcapp20-
media$EMC_MozyEnterprise_v2_504984_w00*.CKEY to
C:ProgramDataMozy.
An error appears during
activation:
“MozyClientError6: There is
no username or password
associated with your
account. You have not
configured your
MozyEnterprise client.”
The e-mail address in the Mozy Admin Console does not match
the user’s primary SMTP e-mail address in the Global Address
List. Assign an incident in iDeliver to the queue IO_End User
Computing to have the e-mail address corrected in the Mozy
Admin Console.

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EUC or the Mozy
Engineering Team requests
verbose log files for
advanced troubleshooting.
Follow these steps to create log files:
1. Hold down the shift key on the keyboard.
2. Right click on Mozy icon in the notification area next to the
clock.
3. Select Gather Log files for Mozy Support.
4. A ZIP file will be created on the desktop which can then be
emailed to ITEUC Support or attached to an incident in iDeliver.
A message appears “A
MozyEnterprise
Configuration file
containing previous backup
selections was found.
Importing this file restores
previous backup selections.
After completing the
installation, please review
your selections in the
Settings window. Do you
want to import the saved
configuration?”
This is an informational message. A previous backup for the
computer was found. Determine whether the files need to be
restored. If so, click Yes. If the backup belonged to a previous
owner, then do not restore the files and choose No.
Unable to restore files from
an old computer to a new
computer using the Web
Console. An error appears
“No Files In Restore. The
restore you requested
cannot be completed
because no files were
selected. Please be sure
the file count is not zero
before submitting a restore
request.”
A software or hardware firewall, such as the ISA Firewall or
Windows Protection Firewall, is blocking connectivity to the
Mozy website. Turn of all software firewalls. If attempting to
restore files while not connected to the internal ABC network,
then check for a hardware firewall as the possible cause.
An error appears when
attempting to restore files
using the Web Console:
Make sure the computer is connected directly to the network. If
using a wireless connection, try using a wired connection to the
network instead.

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“Network Connection Error.
There was a problem with
the network connection.
Please check your network
connection and try again
later. Code:
FRNWCONN0001.”

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F.A.Q.
1. Can I backup more than one computer or device?
No. Unfortunately, at this time ABC authorizes one license per user, which allows you
to backup only one laptop or device.
2. What to do when my computer is replaced?
If your computer must be upgraded or replaced, please notify the field services
technician who is helping you. Field services will create an incident for IO_End User
Computing. EUC will work together with field services to make sure Mozy is installed
and your data is properly restored to your new computer.
3. What to do if my name changes?
Follow the ordinary steps to request a name change. For help, contact the IT Service
Desk at X1234. Mozy integrates with ABC’s Active Directory infrastructure. Anytime a
password or name is changed in AD, the changes are automatically copied to Mozy.
4. How long does it take to backup data?
Data/Speed 1.5 Mbps 10 Mbps ABC Network
100 MB 10 min 2 min 9 sec
1 GB 2 hrs 15 min 2 min
10 GB 16 hrs 3 hrs 15 min
30 GB 2 days 7 hrs 45 min
Table 1: Estimated backup time based on Internet connection speeds
The first backup will take longer than subsequent backups. Refer to the above chart
for an approximate times. Factors influencing backup speed include, but are not
limited to, the following:
 Amount of data – More data will increase backup time.
 Number of files – Mozy must prepare each file for backup, therefore more files
will increase backup time.

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 Size of files – Larger files take longer to backup, especially if a backup is
interrupted and must resume.
 Connection speed – Backup performed while connected to ABCs internal
network will be faster than backups performed when connected to the Internet
from home.
 State of the computer – If the computer is shut down, hibernates, goes to
sleep or standby, a backup will stop. When the computer is active again, it will
resume where it left off.
 Computer usage – If the computer is processing large amounts of data, has
multiple programs open, or is transferring large amounts of data across the
network, then fewer resources are available for Mozy to backup files which will
increase backup time.
5. How long does Mozy keep files I delete from my computer?
Mozy does not permanently keep files. The grace period for recovering files which
have been deleted from the C: drive is 90 days.
6. How do I temporarily stop backing up data?
See PART 3: Stopping backups under How to use Mozy on page 16.
7. Can I change the encryption key type?
No. Mozy uses a special enterprise encryption key that is managed by the IT
department. The IT department may change the encryption key from time to time for
security reasons, but the changes will be unknown to end users.
8. What settings are restricted by the IT department?
The IT Department restricts the following settings from being changed:
 The encryption key and encryption type
 The folders which may be backed up
 The number of devices which can be backed up
9. What if files in the sync folder do not update?
In rare situations, the files backed up online may not match the files saved under
C:MyFiles. Pause, then resume, synching. Follow these steps:

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1. Right click the Mozy icon in the notification area next to the clock at the bottom
right.
2. Click Pause.
NOTE: The Pause label will change to resume.
3. Wait a few minutes, then right click the Mozy icon in the notification area again.
4. Click Resume.
10. How much data can I backup with Mozy?
There is no limit. All data saved under C:MyFiles and C:Users{User_ID} will be
backed up.
11. Can I start over and reset file synchronization for files already backed up?
No. Mozy Enterprise does not offer an option to reset file synchronization. Only retail
or home users of Mozy have this option.
12. What if the activation process does not start automatically?
If the activation process does not start automatically after installing Mozy, click Start >
All Programs > Mozy Enterprise > Manual Activation. Then, follow the steps to
complete the manual activation process.

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Revision History
Revision Number Date Editor Summary of revision
1.0 27-Mar-2014 E. Roberson First draft
2.0 10-Sep-2014 E. Roberson Major Revision
Table 2: Revision History summary
Additional information can be found in the Mozy User Guide, published by EMC Corp.,
available online at
http://support.mozy.com/servlet/servlet.FileDownload?retURL=%2Farticles%2Fen_US%2FDo
cumentation%2Fcli-en&file=015500000013FYBAA2 .