Eric Mulligan

Ottawa, Canada Area, Ontario Canada

System Administrator

Technology / Software / Internet

My role as System Administrator in the Operational Systems unit of the Operational Systems Services Centre (OSSC) is to provide 3rd level support to the PROS RMS (RCMP's implementation of Niche RMS) application which is used by over 17,000 users across Canada and abroad. Work Experience: - Troubleshooted application-specific problems. - Communicated with users directly or through their provincial support groups to troubleshoot / fix technical problems experienced within the application. - Wrote detailed explanations of my troubleshooting efforts in work tickets. - Tested future beta-versions of the application during its development phase. - Identified common issues being experienced by ...