Resume for Eric Montgomery

1. ERIC MONTGOMERY
SAN JOSE, CA.
PHONE: (408) 829-6968
Eric.Montgomery@Yahoo.com
http://www.linkedin.com/in/ericmontgomery
OBJECTIVE
Project Manager
SUMMARY
Project Manager with experience in managing data collection and analysis efforts for the purpose
of increasing efficiency and effectiveness of an organization.
• Metrics Development and Deployment • End to End Process Standardization and
• Data Analysis Optimization
• Project Management • Quality Management
PROFESSIONAL EXPERIENCE
ASSOCIATE TEST ENGINEER June 2010 - Present
KLA-TENCOR
Manufacturing Test Engineer working on Puma 9500 Series narrowband inspection systems
performing final test and inspection of systems prior to shipment to customers worldwide.
• Work closely with Manufacturing Design Engineers (MDEs) to update, automate, and
streamline Excel-based data plotting tools for easier use by test engineering.
• Review and revise technical documentation, checklists and procedures.
• Test, calibration, and troubleshooting of manufacturing systems including installation and
test of customer ordered special options and fixtures.
• Assist with the training of new Test Engineers in the operation and testing of the 9500
series tools.
VOLUNTEER / TEAM MEMBER Oct 2009 – June 2010
CONNECT! / PROMATCH
ProMatch, the Silicon Valley chapter of Experience Unlimited, is an interactive career resource
center for professionals who are seeking work in Silicon Valley and the greater San Francisco
Bay Area. ProMatch is sponsored by the California Employment Development Department
(EDD) and the NOVA Workforce Investment Board.Work closely with Manufacturing Design
Engineers (MDEs) to update, automate, and streamline Excel-based data plotting tools for easier
use by test engineering.
• Member of the ProMatch Networking team helping other team members learn and use
new and exciting ways to connect with each other and with potential employers in the
Silicon Valley.
• Facilitate classes on the use of different forms of Social Media (Facebook, Twitter,
LinkedIn, Google, etc) helping members to learn pros and cons of the services as well as
potential hazards and pitfalls.
• Provided one on one assistance and coaching in different forms of social media.

2. PROJECT MANAGER, FIELD SERVICE OPERATIONS May 2006 - Sept 2009
NOVELLUS SYSTEMS
Main point of contact between the Customer Satisfaction Field Service Operations group and
other functional areas of the corporation providing management and coordination of Continuous
Improvement activities (CIP) as well as compiling and analyzing assorted metrics for executive
review.
• Developed a suite of performance metrics for 1,100 service engineers supporting a 6,000
system installed base allowing an in-depth, multi-year view of key Field Service metrics
such as Contract/Billable/Warranty Utilization, and Warranty Tool:Tech ratios.
• Pivotal member in a major IT system upgrade involved in functional planning, design
review and testing of SAP SM module integrations and upgrades that changed the face of
the field engineer data interface and allowed for much more detailed event based data
entry. That project went live with almost zero issues from the user side resulting in the
single most successful upgrade of an IT system in the company's history.
• Managed detailed preparation of Customer Satisfaction Field Service Operations metrics
reporting presentations for delivery and presentation to Customer Satisfaction Executives.
• Improved detail and functionality of Field Service Operations metrics reporting allowing
a more comprehensive, in depth review of existing corporate data resulting in a clearer
picture of field service engineer warranty, contract and billable labor utilization and
allowing for the standardization of labor reporting across all field management regions.
• Increased accuracy of OSHA Incident Rate measurement for Field Service Organization
which resulted in the best overall safety record for a single department or division in
company history.
• Extremely adept at various SW programs, utilizing their capabilities to automate
previously labor intensive data analysis requirements, thereby increasing efficiency and
utilization.
• Coordinated with SAP on designing, testing and implementing improvements for SAP
SM and SD modules to assist with Field User interface and data collection.
FIELD SERVICE SUPERVISOR June 2005 – May 2006
NOVELLUS SYSTEMS
Direct customer interface for day-to-day coordinated shift maintenance and repair activities of
the customer install base of Novellus Systems equipment. Effectively managed field service
engineers to minimize system down times and ensure early identification of potential problems
as well as identification of cost saving practices.
• Managed daily status reporting of install base to the customer allowing for predictive
timing of upcoming repairs and preventative maintenance scheduling resulting in a
lowered cost of equipment ownership for the customer.
• Planned for the timely usage and replenishment of parts and inventory in order to meet
both the customer needs as well as strategic planning of high turnover parts typically used
in high priority system repairs and unscheduled maintenance.
FIELD SERVICE ENGINEER Sept 2000 – June 2005
NOVELLUS SYSTEMS
Manufacturing line installation, trouble-shooting, repair, and support of Novellus Systems

3. equipment. Collection of statistical process data for the purpose of process improvement and
support of process related activities.
• Rewrote local Novellus customer specific preventative maintenance procedures
identifying best known methods and practices resulting in improved system performance
and standardization of new methods of reporting and accountability.
ELECTRONICS TECHNICIAN July 1989 – Nov 2000
UNITED STATES NAVY
Experienced Surface Fleet Electronics Technician with experience in scheduling and managing
shipboard electronic equipment maintenance schedules. Trained at numerous commands in
shipboard damage control processes and procedures.
• Managed a rotating electronic module inventory worth approximately 15 million dollars.
• Directly involved in many crew member aspects of providing a new ship to the fleet
including installation and test of new equipment and systems.
• Performed test and repair of VLSI electronic modules, power supplies and circuit card
assemblies, primarily in support of the AN/BSY-1 Sonar System.
• Performed Micro-Miniature soldering repairs such as Multi-Level circuit board repair and
ceramic circuit board surface mount part replacement.
• Maintenance and upkeep of Surface Search Radar and Tactical Air Navigation Systems
for reliability in high priority, mission critical functions.
SKILLS
• Operating Systems: Windows, Linux • Training and Development
• Applications: Word, Excel, PowerPoint, • Interpersonal Skills
Visio, Outlook, Sharepoint, OpenOffice • Teamwork / Collaboration
• Problem Solving
• Competent with Social Media: Skype,
• Critical Thinking Skills Twitter, Yahoo Messenger, Office
Communicator
TRAINING
• SQL Training Course: Writing Queries • Presentation Skills training.
for SQL Server 2008 Transact SQL • SAP Business Information Warehouse
• Crucial Conversations training. (BW) – Reporting and Analysis
• Project Management training.