Eric McCaw is an IT leader with over 20 years of experience in IT operations, infrastructure, strategy, and solutions. He has a track record of optimizing corporate IT systems and architecting impactful infrastructures. McCaw most recently worked as a Senior Project Leader at AT&T Global Business Solutions, where he led a global team and increased service offerings. Prior to that, he spent 14 years at Computer Sciences Corporation in various management roles, improving processes and boosting productivity and sales. McCaw has a bachelor's degree in computer science and holds several professional certifications.
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Resume of Eric McCaw
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ERIC MAURICE MCCAW CONTACT
IT OPERATIONS IT INFRASTRUCTURE STRATEGY SOLUTIONS 9816 White Cascade Drive | Charlotte, NC 28269
704.953.6994 | emccaw@gmail.com
PROFESSIONAL PROFILE
Action-oriented IT leader and instrumental driver of a high-performance IT function. Actively leverage over 20-year track record
to take ownership and optimize corporate IT systems, adeptly architecting impactful infrastructures and solutions to target
continuous improvement, long-term profitability, and end-user support/service excellence.
Distinct competitive advantage derived from deep expertise in leadership, planning, analysis, solution design, and risk
mitigation. Recognized for agility, innovation, and resourcefulness in fast-paced environments; quick to adapt to change and
proactive in implementing process improvements.
Cultivate and mentor best-in-class IT teams, articulating business goals to secure buy-in and enhance performance. Partner with
business leaders across the enterprise to align objectives and achieve interdivisional synergies.
Multiple career wins include success directing global/national cross-functional deployment teams, commanding network-related
projects, and generating business growth through opportunity identification and customer-focused selling strategies.
CORE COMPETENCIES
Business Continuity Planning Budget Management Security Analysis
Planning & Analysis Project Plans & Timelines Vendor Management
Staff Mentoring & Training Troubleshooting & Problem Solving Systems & Network Management
PROFESSIONAL HISTORY
AT&T GLOBAL BUSINESS SOLUTIONS, Charlotte, NC 2013 - 2016
Senior Project Leader/Supervisor
Spearheaded the successful delivery of a full client services suite to Computer Sciences Corporation’s (CSC) international
customer base through effective leadership of a multinational global team.
Integral in driving seamless project execution by distributing work assignments and ensuring adherence to all client procedures
prior to project initiation.
Facilitated client sales teams in increasing services and responding to opportunity leads by providing sales support.
Resolved over 90% of trouble-tickets by implementing a new team consensus process and increasing accountability.
Improved proper use of AT&T tools 100% and decreased project implementation times approximately 20% (4 business days) by
training staff.
Boosted business growth 15% by creating presentations to demonstrate engineering team roles/capabilities, actively helping
close sales, and providing remote consulting services to clients.
COMPUTER SCIENCES CORPORATIONS (CSC) - division acquired by AT&T, Charlotte, NC 1999 - 2013
Global Business Service Manager (2008 - 2013)
Commanded a broad-based area of responsibility, spanning North & South America, Europe, Middle East, and Africa (EMEA).
Drove client-centric solutions and compliant on-time, under-budget projects by collaborating with the business sales organization.
Oversaw a profit/loss center, comprising project implementation staff from four different countries (predominantly North
American and European regions).
Captured project implementation efficiencies and cost-savings by assisting senior management develop policies and processes.
Strengthened perception of company as a knowledge organization while enhancing delivery, resource management, and
workload alignment by building relationships with local sales and service delivery executive management in each region.
Turned risk-taking into opportunities, including proven mitigation processes, leading to reductions in delivery lead times.
2. ERIC MAURICE MCCAW
Professional History Continued
Page 2 of 2
9816 White Cascade Drive | Charlotte, NC 28269
704.953.6994 | emccaw@gmail.com
Improved production approximate 20%.
Network Engineering Network Project Manager, CSC (2002 - 2008)
Supported key corporate accounts, including Delphi Corporation, Zurich Financial Services, Sun Microsystems, Kroger Company,
Air Products & Chemical, Armstrong Company, and United Technologies (UTC).
Seamlessly transitioned new accounts to CSC’s business model for new customers, involving network communication, service
level agreements, escalation procedures, and notifications.
Identified customer security policies and subsequently ensured CSC adherence to said policies and practices.
Consistently managed projects to budget and schedule, adhering to long lead-time for capital acquisition.
Ensured project transparency by keeping team and customer informed via a comprehensive communication plan, including
regularly scheduled conference calls, weekly status updates, and weekly bi-weekly manager/customer meeting.
Confirmed operational procedures were well communicated and executed by effectively collaborating with the account
management team and client.
Boosted sales by advising customers on applicable technologies and service offerings.
Assisted in developing cost-analyses to determine return-on-investment.
Successfully migrated Zurich Financial Services and other clients into CSC's mode of operations, both on time and under/on budget.
Achieved an average 13% in budget savings.
Network Engineering Services Manager, CSC (1999 - 2002)
Improved workflows and productivity by developing and implementing uniform processes and procedures for networking staff.
Determined corporate process and procedure applicability within account configuration through critique and review.
Enhanced connectivity and system uptime by working with other frameworks to ensure new technology implementations.
Provided project management of all account network projects, continuously working to improve customer satisfaction.
Orchestrated project plans and work breakdown schedules to support effective project management and project completion.
Managed customer relocations to new office facilities, including proposal request preparation (RFP), vendor sourcing and
relations, and progress/status monitoring via meetings.
Earlier Career Summary:
Team Leader/System & Network Administrator, EPRINDE CENTER Systems and Network Consultant,Hewlett-Packard Company
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Science in Mathematics with Computer Science Options, The University of North Carolina at Charlotte
Six-Sigma (Green Belt)
ITIL Foundation
Training:800+hours of company-sponsored and personal financed training
Technical Skills:UNIX OpenVMS Microsoft Office Suite TCP/IP Cluster Systems Client/Server Systems
ASSOCIATIONS
National Technical Association Project Management Institute Optimist International – Hidden Valley Club American Youth
Soccer Organization Anita Stroud Foundation, Former Treasurer West Mecklenburg High School, Former PTA President