1. Eric Marks
Contact: (+91) 8826925939 (M) / 011-65871837 (R)
E-mail: brandish_007@yahoo.co.in/emarks2007@yahoo.co.in/emarksbrandish007@gmail.com
Objective
To seek a position in which corporate travel management and corporate sales skills can be utilized to help
clients in satisfying there business travel needs through appropriate use of travel management strategies.
Preferred Location: Delhi/ NCR / Abroad.
Summary
I am Eric Marks working as Business Head/Managing Partner in my present venture at my own organization
named as ‘Fly with Us Tours & Travels’ & ‘Luxe Travel Masterz’. My last venture was with ‘Travel Masterz’
as ‘Director’ – Sales & Operation (INDIAN MARKET). My previous venture was with ‘PEARL
INTERNATIONAL TOURS & TRAVEL (LUFTHANSA CITY CENTRE)’ as Manager – Account management
and Corporate Sales. I have a rich experience of more than 10 years in the corporate sales, corporate travel
management, international & domestic ticketing, online corporate travel management, tours operations, visa
assistance, vender contracting with hotels and cars/coaches rental. I initiate my career as a domestic
reservation & ticketing executive with INDIAN AIRLINES, Delhi. I have served some of the leading travel
companies and airlines like AMERICAN EXPRESS, LUFTHANSA AIRWAYS, and INDIAN AIRLINES.
I am a graduate in commerce B.COM (PASS) from Delhi University, INDIA also possessing ‘Travel & Tourism’
management 1 year certification from Kouni academy. My area of work and interest tours operations &
management, online sales marketing & social media marketing, AccountManagement (CRM), corporate sales,
online corporate travel management, and international fares and rules coding in AMADEUS, international &
domestic reservations, round-the-world ticketing, corporate hotels reservations & rates negotiation, car
reservations, visa assistance, customer care, client servicing, client relationship management and inbound &
outbound tours management.
Professional Synopsis
 A dynamic professional with 14+ years of experience in Travel & Tourism domain (Account Management
(CRM), corporate sales support, online Travel management & B2B travel representation & marketing).
 Presently working as Business Head/Managing Partner with ‘Fly with Us Tours & Travels’ & ‘Fly with
us global representation pvt Ltd’.
 Adept in handling high value-added services to corporate and individual customers by providing them
effective travel solutions, thereby enhancing their satisfaction levels.
 Expertise in Account Management (CRM), corporate sales and Travel Management & Online Website
Configuration.
 Excellent in developing and implementing operational procedures.
 Proficient in handling client queries & providing required information to the client.
 Demonstrated abilities in cementing healthy relationship with the clients for generating business and
encouraging workforce towards accomplishing business and corporate goals.
 Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in
customer relationship management.

2. Certification & Professional Qualification
 Completed 1 year certificate course in Travel & Tourism Management from Kouni Travel India Pvt. Ltd.,
Delhi in 2004.
Technical Skills
IT Skills : Conversant with MS Office Applications, Lotus notes, GDS- Sabre, Amadeus,
Galileo and World span.
Operating systems : Windows 98/2000/NT/XP.
Office Tools : MS-OFFICE, Word, Excel, PowerPoint.
Working Experience
Aug 20, 2013 – till today ‘Fly With Us Tours & Travels pvt Ltd & Fly with us global representation pvt Ltd’.
Business Head/Managing Partner.
 Overall company sales development for (MICE), FIT, online sales bookings, Corporates business travel,
International weddings promotions to Indian HIGH SEGMENT customers, Students exchange programme
for schools & universities , adventure tourism etc.
 Overall operations management of (MICE), FIT, online sales bookings, Corporates business travel,
International weddings promotions to Indian HIGH SEGMENT customers, Students exchange programme
for schools & universities , adventure tourism etc.
 Client relationship management, vender contracting and management, product promotion, marketing &
sales promotions, tours operations & management, online sales marketing & social media marketing.
 Luxury tours operations & sales through offline and online branding.
 Online branding & brand management.
 Strategist & analyst for online product designing and promotion over the web.
 Market analysis and research, forecasting of demand & supply in the market for tourism products.
 Hotel contracting with domestic and international properties.
 Destination weddings management. Presently handling turnkey project of weddings in Mauritius,
Thailand and South Africa. Cruise weddings on Royal Caribbean and star Virgo cruise.
 Inbound tours management on turnkey basis for clients from Eastern Europe, UK, Australia & New
Zealand Market.
 Promoting India as a Destination for English royal weddings and Indian weddings for NRI’S and HNI
clients within Indian and abroad.
July 20, 2012 –Aug 12, 2013 ‘Travel Masterz’
Director/Partner – Sales & Marketing (INDIAN MARKET).
 Overall company sales and operations development for Meetings, Conference, Incentive and Exhibition
travel of Corporates, International Weddings promotions to Indian HIGH SEGMENT customers, Students
exchange programme, adventure tourism etc.
 Client relationship management, vender contracting and management, product promotion, marketing &
sales promotions.
 Strategist and analyst for online product designing and promotion over the web.
 Market analysis and research, forecasting of demand & supply in the market for tourism products.
 Hotel contracting with domestic and international properties.
 Destination weddings management. Presently handling turnkey project of weddings in Mauritius,
Thailand and South Africa. Cruise weddings on Royal Caribbean and star Virgo cruise.

3.  Inbound tours management on turnkey basis for clients from Eastern Europe, UK, Australia & New
Zealand Market.
 Promoting India as a Destination for English royal weddings and Indian weddings for NRI’S and HNI
clients within Indian and abroad.
20 June, 2011 – July 10 2012 - ‘PEARL INTERNATIONAL TOURS & TRAVEL (LUFTHANSA CITY CENTRE)’
Manager – Account management and Corporate Sales (INDIAN CORPORATE CLIENTS).
 Oversee all corporate sales functions, including key accounts management.
 Customer’s relationship development, price and contract negotiations and order fulfilment.
 Hold revenue target and budget responsibilities.
 Develop and implement sales programs for new corporate accounts with a focus on building relationship
with the client.
 Corporate travel Business development from multinational clients travelling ex-India.
 Presentation of our products to corporate clients, visiting on regular basis for call follow-ups.
 Briefing clients about the product and services for corporate travel and Business travel.
 Preparing proposals and contracts for clients and procuring business from them.
 Briefing operations team about travellers needs and handling service issues.
 Follow-up of service issues and submitting actions plans to clients.
 Working as client relationship manager to serve customers in more professional way.
 Reservations of domestic & international tickets, negotiation of contracts & rates with hotels for
booking, car vendors and airlines contracting for corporate travel management.
15, Jan, 2011 –June 17, 2011 with ‘PROVESTMENT SERVICES LTD – PROYATRA’
Manager – Corporate Sales (INDIAN CORPORATE CLIENTS)
 Oversee all corporate sales functions, including key accounts management.
 Customer’s relationship development, price and contract negotiations and order fulfilment.
 Hold revenue target and budget responsibilities.
 Develop and implement sales programs for new corporate accounts with a focus on building
 Corporate travel Business development from multinational clients travelling ex-India.
 Presentation of our products to corporate clients, visiting on regular basis for call follow-ups.
 Briefing clients about the product and services for corporate travel and Business travel.
 Preparing proposals and contracts for clients and procuring business from them.
 Briefing operations team about travellers needs and handling service issues.
 Follow-up of service issues and submitting actions plans to clients.
 Working as client relationship manager to serve customers in more professional way.
 Negotiation of contracts and rates with hotels, carvendors, airlines for corporate travel management.
17 Dec’ 09 – 13 Jan’ 2011 with Southall travel.
Senior Travel Agent (UK, EUROPEAN CLIENTS).
 International reservation, ticketing and interline ticketing for UK and European clients.
 Issuance of IT and BT net fare tickets, published fares, corporate fares, cansol fares.
 Issuance of one-world, star alliance (RTW) and QF world-walkabout fares in AMADEUS, GALILEO,
WORLDSPAN.
 Reservation and ticketing from ex- UK and rest of the world for one world and star alliance carriers.
 International fare calculation and comparison of fares to provide lost logical fare to clients.
 Handling ticketing queries, updating and briefing staff of all new schemes and promotional fares of
various airlines.
 Fares and ticketing service for all customers requiring.

4.  Hotel reservation through GDS-GALILEO or through online portals of hotels or direct calling to hotel
reservation desk.
 Negotiating hotel room rates and booking for corporate clients on company’s corporate rate.
 Car rental, taxi, coaches,limozine booking on GDS-GALILEO or through online website or direct calling
the car or coaches companies. Rates negotiation for lowest logical fare and corporate fares.
May’07-Nov’09 with American Express Business Travel, Gurgaon as (Promoted as Senior Travel Analyst)
(SINGAPORE, INDIA, AUSTRALIA, NEWZELAND, US, UK CORPORATE SALES SUPPORT).
Accountabilities
∞ Driving corporate sales for corporate clients of American Express.
∞ Generated sales through telephone. Meeting individual and team targets of corporate sales.
∞ Handling customer complaints and other issues, customer relations, including problems and complaints
related to the clientele about the company.
∞ Delegating work among the corporate sales team to ensure the smooth functioning.
∞ Acknowledging clients through mails for new bookings, re-bookings, re-issuance of air e-ticket and
refunds.
∞ Making international air reservations and hotel bookings on GALILEO GDS or by direct calling to hotel
reservation desk. Car rental or reservation through GALILEO GDS or by direct calling car rental
companies.
∞ Issuing domestic & international e-tickets and generating invoices for the corporate clients.
∞ Visa assistance for visa application of different countries. Cross check of all documents as per embassy
requirements.
∞ Vendor contracting for hotel rates negotiation. Car vendor for domestic transfers and coach booking.
∞ Worked on American Express online booking tools for corporate travel like – GET THERE & E-Travel.
∞ Handling queues management for new bookings, waitlist bookings, refunds and refund with re-issuance
of e-tickets, etc.
∞ Configuring online booking tool for GET THERE.
∞ Implementing and configuring air fare, hotels and cars contracts on GET THERE.
∞ Weekly and monthly reports presentation to management on team productivity and client’s feedback.
Attainments
∞ Won RNR awards from AMEX business management team for ‘Corporate poka’, ‘Star performer’,‘Shining
star’ etc.
∞ Implemented process flows & quality circles that helped in improving quality customer service for AMEX
clients.
∞ Enhanced team quality by providing Training & Development inputs to new / existing team members.
∞ Developed work flow process and action plans for AMEX global business client like Canon and Thomson
Reuter.
Jun’06-May’07 with RDM India Lufthansa Airways, Gurgaon as Team Member
(EUROPEAN AND US AIRLINES)
Accountabilities
∞ Scripting and coding of international airfare and rules for us / Canada and European carriers using
AMADEUS global distributions system.
∞ Coding of new international rules and maintenance of fares in AMADEUS CRS (Amadeus) database.
∞ Conducting solution and rectification of manual errors or system failure of international rules in
AMADEUS GDS through Problem Tracking Records (PTR).
∞ Function as helpdesk for international carriers and travel agents.
∞ Handling new reservation and PNR pricing in AMADEUS CRS.
∞ Conducting PNR and software testing in AMADEUS GDS.
Sep’05-Jun’06 with Indian Airlines as Reservation and Ticketing Executive
(INDIAN DOMESTIC- EX-INDIA TO MIDDLE EAST, SEA, SASC).
Accountabilities

5. ∞ Making domestic reservation on Indian Airlines CRS (IBM) system IBM.
∞ Resolving client’s queries and helping them to plan India domestic and international itineraries.
∞ Acknowledging customers about domestic and international fare.
∞ Promoting and marketing Indian Airlines schemes for domestic and international travel.
∞ Sales of schemes correlated to corporate travel and leisure travel of Indian tourism.
∞ Coordinate with travel agents and other organization for group travels.
∞ Managing Group, reservations, ticketing and interline ticketing.
Academic Credentials
∞ B.Com. graduate from Delhi University (Correspondence) in 2006.
∞ 10+2 in year 2000 from Delhi United Christian School (Central board of secondary education).
∞ 10th in year 1998 from Delhi United Christian School (Central board of secondary education).
Personal Minutiae
Date of Birth: 12th December, 1981.
Linguistic Abilities: English and Hindi.
Address: 1/2456-F, East Ram Nagar, Moti Ram Road, Near Ram Mandir, Street - 25, Shahdara, Delhi -110032.
Nationality: Indian.