37. …usually have irregular meals
due to their irregular work schedule and
majority are daily coffee
drinkers and have a sedentary
lifestyle…
38. …job-related psychosocial
stress which might be attributed to the
high workload, excessive supervision and
monitoring, job insecurity and unpredictable
work schedules…
39. The prevalence of insomnia among
call center workers was significantly higher
compared to the prevalence among
regular office workers…
40. Contact center employees have lower
success rate of calls when
assigned to the afternoon or evening
shift…
54. …improved ventilation with up
to 11% gains in productivity,
as a result of increased outside air rates,
dedicated delivery of fresh air to the
workstation, and reduced levels of pollutants…
55. increase fresh air
higher ceiling heights
use low-VOC paints
60. …found that having a better view out
of a window was consistently associated with
better overall performance: workers were
found to process calls 7% to 12%
faster.