The document discusses passwordless authentication and how it can bridge high security and low friction identity management. It summarizes research from a survey of 200 IT managers on their organizations' authentication practices. The research found that over 20% of employees violate password policies annually, with consequences including data breaches and lost productivity. Respondents viewed passwordless authentication as highly secure and seeing improved productivity. The research concludes that passwordless authentication coupled with identity management can maximize security while minimizing impacts on users.

1. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Passwordless Authentication
Bridging the Gap Between High-Security and Low-Friction Identity
Management
Steve Brasen
Research Director – Endpoint and Identity Management
Enterprise Management Associates

2. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
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• Passwordless Authentication: Bridging the Gap Between High-
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3. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Featured Speaker
Steve Brasen, Research Director, EMA
Steve's career at EMA follows 20+ years of “in-the-trenches”
experience in IT systems support, engineering, and management for
high-technology, telecommunications, and financial
institutions. Steve's primary focus area at EMA is on endpoint
management topics, including enterprise mobile management, client
lifecycle management, desktop virtualization, and workspace
management.

4. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Logistics
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EVENT RECORDING
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5. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Passwordless Authentication
Bridging the Gap Between High-Security and Low-Friction Identity
Management
Steve Brasen
Research Director – Endpoint and Identity Management
Enterprise Management Associates

6. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Research Sponsors
Slide 6 © 2019 Enterprise Management Associates, Inc.

7. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Agenda
Slide 7 © 2019 Enterprise Management Associates, Inc.
• Evolving Requirements for
Authentication
• Research and Methodology
• Identity Security Challenges and
Optimal Approaches
• User Experiences and Productivity
• Simplifying Management of User
Access
• Establishing Low-Friction Access with
High-Security

8. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Evolving Requirements for Authentication
Slide 8 © 2019 Enterprise Management Associates, Inc.
Enabling secure user access is
what drives business performance
and workforce productivity
The number of tasks a user must perform
to gain access to business IT resources
is identified as the authentication’s level
of “friction”

9. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Evolving Requirements for Authentication
Slide 9 © 2019 Enterprise Management Associates, Inc.
Low-friction authentication approaches ensure
businesses maintain agility and efficiency
However, businesses must
simultaneously meet business
requirements:
• Ensure security assurance
• Minimize administrative efforts

10. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Research and Methodology
• EMA conducted primary, survey-based research to identify optimal
approaches to authentication
Slide 10 © 2019 Enterprise Management Associates, Inc.
Survey Demographics
• 200 respondents
• The majority of respondents were from
North America
• IT managers knowledgeable about their
organization’s identity management
requirements and solutions
• Respondents were from a wide range of
industry verticals and horizontals

11. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Identity Security Challenges and Optimal Approaches
Slide 11 © 2019 Enterprise Management Associates, Inc.
Average percent of employees that have violated enterprise
password policies in the last year, according to survey respondents

12. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Identity Security Challenges and Optimal Approaches
Slide 12 © 2019 Enterprise Management Associates, Inc.
Percent of respondents indicating consequences that occurred in their
organization due to a violation of password management policies

13. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Identity Security Challenges and Optimal Approaches
Slide 13 © 2019 Enterprise Management Associates, Inc.
Percent of respondents indicating their perceptions of how secure
types of authentication are or would be in their organization

14. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
User Experiences and Productivity
Slide 14 © 2019 Enterprise Management Associates, Inc.
Average impression of the impact of adopted authentication
technologies on end-user productivity in respondents’ organizations

15. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Simplifying Management of User Access
Slide 15 © 2019 Enterprise Management Associates, Inc.
Percentage of respondents indicating the level of difficulty in
performing identity management tasks in their organization

16. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Establishing Low-Friction Access with High-Security
Slide 16 © 2019 Enterprise Management Associates, Inc.
Comparing average
productivity improvements for
types of authentication to their
perceived level of security

17. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Establishing Low-Friction Access with High-Security
Slide 17 © 2019 Enterprise Management Associates, Inc.
Correlating the frequency of user authentications to
the frequency of reported user access problems

18. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Establishing Low-Friction Access with High-Security
Slide 18 © 2019 Enterprise Management Associates, Inc.
Authentication Process Improvements
• Reduce the number of required authentications
• Ensure all access controls are supported by at least two different factors
• Introduce low-friction authentication options
• Ensure all authentication processes support all accessed resources
• Adopt a device authentication platform
• Introduce advanced identity management technologies
Good
Best
Better

19. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Conclusions
• The amount of security provided by an
authentication solution is directly tied to the
amount of friction it causes the end users
• Low-friction approaches to authentication
enhance security while improving end user
experiences and minimizing administrative
efforts
• Passwordless authentication solutions used in
conjunction with identity management
technologies minimize impacts on user
productivity while providing the most effective
barriers to unauthorized access
Slide 19 © 2019 Enterprise Management Associates, Inc.

20. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Get the Report
Get the full report at http://bit.ly/2JgB8R9
Slide 20 © 2019 Enterprise Management Associates, Inc.