Leading IT analyst firm Enterprise Management Associates (EMA) conducted global research with 400 executives and ITSM shareholders to provide actionable understanding of the appetite, adoption, maturity, and near-term plans for these technologies and their transformational impact on ITSM.
These slides based on the webinar provide highlights from this new research!
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Automation, AI, and Analytics: Reinventing ITSM
1. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Dennis Nils Drogseth
Vice President of Research
Enterprise management Associates
Automation, AI and Analytics:
Reinventing ITSM
Valerie O’Connell
Research Director, IT Service and Business Management
Enterprise Management Associates