These research slides—based on the webinar from leading IT research firm Enterprise Management Associates—highlight the essential findings of EM’s research on application delivery infrastructure. The insights provided are based on a survey of 253 subject matter experts from enterprises and cloud providers.

1. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Shamus McGillicuddy
VP of Research, Network Management
shamus@emausa.com
Twitter: @ShamusEMA
Application Delivery Infrastructure for
Multi-Cloud Enterprises

2. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Watch the On-Demand Webinar
Slide 2
 Application Delivery Infrastructure for Multi-Cloud Enterprises
On-Demand webinar:
https://info.enterprisemanagement.com/application-delivery-
infrastructure-for-multi-cloud-enterprises-webinar-ws
 Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch

3. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Featured Speaker
Shamus McGillicuddy, VP of Research, Network Management, EMA
Shamus is the vice president of research covering network management at
Enterprise Management Associates, where he leads the network management
practice. He has worked in the IT industry since 2006 as an industry analyst and
journalist.
Slide 3 © 2020 Enterprise Management Associates, Inc.

4. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Logistics
Slide 4 © 2020 Enterprise Management Associates, Inc.
An archived version of the event recording will be available at
www.enterprisemanagement.com
• Log questions in the chat panel located on the lower left-
hand corner of your screen
• Questions will be addressed during the Q&A session of
the event
QUESTIONS
EVENT RECORDING

5. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Sponsors
Slide 5 © 2020 Enterprise Management Associates, Inc.

6. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Agenda
• Research Methodology
• Infrastructure Strategies
• Solving DevOps/NetOps Conflicts
• Observability and Application Delivery Infrastructure
• Service Mesh Perspectives
• Impacts of the COVID-19 Pandemic
Slide 6 © 2020 Enterprise Management Associates, Inc.

7. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTINGSlide 7 © 2020 Enterprise Management Associates, Inc.
Research Methodology

8. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Methodology and Demographics
• Survey of 253 technology pros
• Working for:
 Enterprises (68%)
 Cloud providers/software providers
(32%)
• Direct & current experience with
infrastructure
• Deployed on-prem and in public
cloud
• Different points of view
• 20% DevOps
• 16% IT infrastructure/engineering
• 14% NetOps
• 11% Information
security/cybersecurity
• 9% Data center operations
• 8% AppDev
• Size of company
• 37% midmarket (500-999 employees)
• 52% large enterprise (1,000-9,999)
• 11% very large enterprise (10,000+)
Slide 8 © 2020 Enterprise Management Associates, Inc.

9. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTINGSlide 9 © 2020 Enterprise Management Associates, Inc.
Infrastructure Strategies

10. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Enterprises Predict Most Critical Application
Delivery Platforms for 2022 and Beyond
11%
21%
23%
45%
DATA CENTERS
Hardware appliances
Virtual appliances
Software on open hardware
Cloud-native software
21%
26%
42%
11%
PUBLIC CLOUD
Virtual appliances
Cloud-native software
Cloud-provider solutions
Dedicated hardware peered to cloud provider
Slide 10 © 2020 Enterprise Management Associates, Inc.

11. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Platform Requirements for Application Delivery
• Data center infrastructure
1. Multi-cloud support
2. Multi-node clustering for
scaling
3. Throughput capacity
4. Resource efficiency
5. Resiliency/high availability
• Public cloud
1. Multi-cloud support
2. Resiliency/high availability
3. Resource efficiency
4. Observability
5. Throughput capacity
Slide 11 © 2020 Enterprise Management Associates, Inc.

12. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Critical Application Delivery Functions
• Data Center
1. Global load balancing
2. Secure application
gateway
3. Data compression
4. API gateway
5. Local load balancing
6. IAM
• Public Cloud/Cloud-
Native
1. Global load balancing
2. Data compression
3. Local load balancing
4. IAM
5. Secure application
gateway
6. Application
acceleration
Slide 12 © 2020 Enterprise Management Associates, Inc.

13. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Solving DevOps/NetOps Conflicts
Slide 13 © 2020 Enterprise Management Associates, Inc.

14. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
81% of Enterprises Have Fractured Operations
Across the Data Center/Cloud Divide
Data Center
• Owned by IT engineering
& operations
• Managed with traditional
ITOps tools
Cloud
• Owned by CloudOps
• Managed with DevOps
toolchain
Slide 14 © 2020 Enterprise Management Associates, Inc.

15. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
The Risk of Fractured Operations
• 85% of organizations with
divided operations are trying to
close the gap
• The risks of doing nothing
• Security risk (43%)
• Compliance gap (36%)
• Operational inefficiency (35%)
• Platform problems (30%)
Slide 15 © 2020 Enterprise Management Associates, Inc.

16. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Tips for Unifying Operations
• 97% plan to standardize on one or more
approved platforms
• Successful enterprises have done it already
• Vendors should help with this
• Deployment flexibility (53%)
• APIs for integration (53%)
• Multi-vendor management tools (49%)
• Flexible licensing (48%) – best practice focus
• Lower prices (37%)
Slide 16 © 2020 Enterprise Management Associates, Inc.
Best practice
Best practice

17. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Observability and Application Delivery
Infrastructure
Slide 17 © 2020 Enterprise Management Associates, Inc.

18. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Collecting Telemetry From Application Delivery
Infrastructure
• Tools used for telemetry
analysis
• Third-party security
monitoring (46%)
• Data lake for analytics stack
(ELK, etc.) (43%)
• Infrastructure vendor’s native
tool (40%)
• Third-party NPM tool (39%)
Slide 18 © 2020 Enterprise Management Associates, Inc.
82%
15%
3%
Do you collect and analyze telemetry from
your load balancers and application delivery
infrastructure?
Yes No Don't know
Sample Size = 253

19. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Most Important Benefits of Observability
• Detection of security events (37%)
• Predictive capacity management
(35%)
• Accelerated triage and
troubleshooting (35%)
• More important to cloud teams
• Improved operational monitoring
(32%)
• More important to successful
enterprises
• Traffic optimization (30%)
• Cost optimization (30%)
Slide 19 © 2020 Enterprise Management Associates, Inc.

20. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
AIOps Solutions
95% of enterprises are interested in AIOps
solutions from application delivery
infrastructure vendors
• 48% said such an offering would be critical to
operations
Opportunities
• Root-cause analysis of service trouble
• User behavior analytics
• Automated remediation of service trouble
• Predictive alerting
Slide 20 © 2020 Enterprise Management Associates, Inc.

21. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Service Mesh Perspectives
Slide 21 © 2020 Enterprise Management Associates, Inc.

22. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
85% of enterprises are interested in using service
mesh in cloud-native environments
What is service mesh?
 Infrastructure layer embedded in containerized infrastructure
environments
 Proxies deployed as sidecars side-by-side with microservices containers
 Provide security, application routing, and observability
 Leading examples are open-source
 Istio, Linkerd
 The application delivery infrastructure industry is still figuring out its
service mesh role
Slide 22 © 2020 Enterprise Management Associates, Inc.

23. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Service Mesh Solution Preferences
How do you want to
consume service mesh
solutions?
• Cloud-native solution providers
(e.g., Kubernetes solutions) (30%)
• Load balancer/ADC software
vendors (25%)
• Load balancer/ADC hardware
vendors (20%)
• Service mesh specialist vendors
(18%)
• DIY (5%)
IT silos have
divided preferences
• Application management:
hardware vendors
• CloudOps: Service mesh
specialists
• NetOps & infrastructure
engineering: Kubernetes solution
vendors
• AppDev & InfoSec: ADC software
vendors
Slide 23 © 2020 Enterprise Management Associates, Inc.

24. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
A Glimpse of Service Mesh in Production
• 98% of enterprises want management integration between
traditional application delivery infrastructure and service mesh
• 48% say this is critical
• Most important anticipated capabilities of service mesh
• Service authentication (31%)
• Observability (27%)
• Encryption (23%)
• Traffic control (10%) and policy enforcement (9%) are afterthoughts
Slide 24 © 2020 Enterprise Management Associates, Inc.

25. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Impacts of the COVID-19 Pandemic
Slide 25 © 2020 Enterprise Management Associates, Inc.

26. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
How Does the Pandemic Impact Application
Delivery Infrastructure?
Slide 26 © 2020 Enterprise Management Associates, Inc.
More remote users
• VPN sessions
• New traffic
patterns
More business
activity goes digital
• More traffic
• More application
sessions
More media traffic
• Video
conferencing
• VoIP
• Streaming media
New security risks
• End-user error
• New attack
surfaces

27. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Infrastructure Changes Driven by the Pandemic
90% of enterprises have made changes to their
application delivery infrastructure
• Very large enterprises (10k+ employees) are less likely (79%)
Top responses to the pandemic
• Added new security functionality (40%)
• Increased throughput/bandwidth (39%)
• Scaled up session capacity (38%)
• Expanded use of automation (38%)
• Added new infrastructure in new public cloud environments (35%)
Slide 27 © 2020 Enterprise Management Associates, Inc.

28. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Critical Capabilities for Managing Remote User
Growth During Pandemic
Slide 28 © 2020 Enterprise Management Associates, Inc.
35%
31%
26%
26%
23%
21%
18%
7%
0%
Scalability and performance
Managing bandwidth consumption of remote user
sessions
Load balancing of user sessions
Managing bandwidth consumption at gateways and
transit points
Multi-cloud architectural support
BYOD and IoT device compliance enforcement
Global gateway selection
None of the above - we have seen no impact from
remote workers
Other
Sample Size = 253, Valid Cases = 253, Total Mentions = 473

29. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Final Thoughts
• Cloud-native software is the future of application delivery
• The cloud has device application delivery engineering and
operations
• Enterprises perceive security risk and compliance gaps as a result
• Application delivery infrastructure telemetry is essential, and
enterprises want AIOps solutions
• Management integration between service mesh and traditional
infrastructure is needed
• The COVID-19 pandemic is having profound impacts on
infrastructure and enterprises must respond
Slide 29 © 2020 Enterprise Management Associates, Inc.

30. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Q&A
Slide 30 © 2020 Enterprise Management Associates, Inc.
Get the report:
https://bit.ly/3eEmkdu