The EDB Remote DBA Service allows companies to accelerate Postgres deployment, either on-prem or in the cloud, while reducing risk, saving money, and driving faster growth. This webinar will cover all the benefits of using the Remote DBA Service, including: - Around-the-Clock Assurance - Comprehensive and proactive database management - 24x7x365 monitoring and reporting - Experienced and certified Postgres DBAs - Cost-effective staff augmentation Premium Database Management - Designated Technical Lead assigned to each account - Establishment of an HA infrastructure & DR planning - Scalability advice & data tuning - Capacity planning & analysis, including projections on database growth Responsive, Affordable, and Reliable - Ensure Postgres databases are running at peak performance, 24x7 - Cost-effective, experienced Postgres experts delivering 24x7x365 service - Utilizing enterprise tools for monitoring, abiding by database resiliency requirements

1. Remote DBA & Cloud DBA
Services
Kanchan Mohitey
Senior Director, Managed Support & Services

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Agenda
• Your need for a Postgres partner
• Remote DBA Services
• What is it ?
• Who needs it?
• What does it deliver ?
• Cloud DBA Services
• What is it?
• Who needs it?
• What does it deliver?
• Q & A

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Remote DBA & Cloud DBA
Timely, Affordable,
and Reliable
Always at Your Service
Premium
Management
More than
Monitoring Alone
Around-the-clock
Assurance
On-premises and
in the cloud

4. ADOPTION
ACCELERATING
• Most mature open source DBMS technology
• Backed by strong, independent community
• Developers love Postgres
• Demand accelerating

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Postgres Journey
Adoption Development Deployment Maintenance
• Monitor
• Gather Trends
• Capacity Planning
• Optimize Performance
• Identify & Resolve Threats
• Assess System Needs
• Identify Infrastructure
• Identify Dependencies
• Deploy Packages
• Plan
• Effort Estimation
• Design
• Develop
• Package
• Reach Consensus
• Define Projects
• Knowledge Gaps
• Train Resources
• Identify Partners
• Arrange Experts

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Cloud DBA
Service
Remote DBA
Service
Technical
Account Manager
PostgreSQL
Technical Support
Software
Support
Services
EDB Postgres Advanced
PostgreSQL
EDB Postgres Tools **
Open Source Tools *
Postgres
Optimization
Enterprise Strategy Custom Services
Getting Started Training
* OmniDB, pgBarman, repMgr, PostGIS, Pgpool, PgBouncer, pgAdmin, Foreign Data Wrappers
** Postgres Enterprise Manager, Backup and Recovery Tool, Failover Manager, Migration Toolkit, Replication Server, BDR-SE, BDR-EE, Kubernetes Operators, Connectors
EDB Portfolio

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Support Landscape
Encompassing all your needs
Technical Support Remote DBA | Cloud DBA Support
• Reactive Support
• Product-Defined SLO’s
• Patches, Fixes & prior versions
• Access to Postgres Experts
• 24/7 Global Support
• Access to Tools & Knowledge Base
• Proactive Support
• Solution-Defined SLO’s, Augment your
DBA team
• Environmental Reviews
• Optimizations & Upgrades
• 24/7 Active Solution management
• Capacity Planning & Forecasting

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Do It Yourself Or Remote DBA ?
Challenges Solution - RDBA | CDBA
• Postgres Database administrators can
be hard to find.
• DBAs are expensive, budget intensive
• Database administration or
maintenance is not a core part of the IT
strategy, appetite to spend minimal
• Creating in-house expertise is expensive
& time consuming
• Scaling is not always straightforward
• Get started from Day 1, tap into the
cost-effective professionals
• Unburden from database operations.
• Proven track record, 10+ yrs expertise,
largest pool of Postgres certified DBAs.
• Reduce the downtime to get most out of
Postgres
• Ability to scale and support Fortune 500
companies

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Remote DBA (RDBA) Services
EDB Postgres leadership provides best practices for you!
• Optimize in-house resources for
mission-critical activities
• Leverage EDB Postgres expertise
• No hiring or Training costs
• Accountability for results
• Around-the-clock assurance
• Best practice technology &
procedures
• Designated TechLead is your single
point of contact
• Full DBA Support for Postgres
Databases

12. How does
Remote DBA
deliver?

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RDBA Service Overview
Focused
on
customer
needs
Assessment Cadence
Reviews

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Remote DBA Ongoing Operational tasks
Monitoring
Performance
tuning
Capacity
planning
Maintenance
activities
Proactive
intelligence

15. Cloud DBA

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DBaaS vs Cloud Compute
DBaaS Cloud Compute
Database as a service (DBaaS) is a cloud
computing service model that provides
users with some form of access to a
database without the need for setting up
physical hardware, installing software or
configuring for performance
Bring-your-own-license (BYOL) to deploy
on hardware / infrastructure provided by
a cloud platform provider.
• Limited config options
• Gated PostgreSQL
• Vendors
• Amazon RDS
Postgres
• Azure Database for
PostgreSQL
• Full config options
• Full accessibility to EPAS
or PostgreSQL
• Vendors
• Google Cloud
Platform
• Amazon EC2
• Azure VM
• IBM Cloud

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A fit for every customer
Where
Self-Managed Environments
• Bare metal
• Virtual Machines, Bare Metal (VMWare,
Redhat Virtualization, IBM PowerVM, etc)
• Docker/Kubernetes*
Where
IaaS Public Cloud
• Self-Managed on Cloud Compute (e.g. AWS
EC2, Azure VM, Google Compute Engine)
Remote DBA Cloud DBA
Where
DBaaS Public Cloud
• AWS RDS PostgreSQL
• Azure Database for PostgreSQL
Cloud DBA -
DBaaS

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What
● 24 x 7 x 365 DBA Operations team focused on production environment needs: event monitoring & remediation,
task execution, trend gathering, upgrades & patches**, backups, replication, query analysis
● Designated Technical Leads for customers of Remote DBA & Cloud DBA IaaS Public Cloud
Why
● Empowering the customer to swiftly provide skilled resources to their need without requiring expertise.
A fit for every customer
Where
Self-Managed Environments
• Bare metal
• Virtual Machines, Bare Metal (VMWare, Redhat
Virtualization, IBM PowerVM, etc)
• Docker/Kubernetes*
Remote DBA
* EDB software subscriptions required ** Team-procured for customers with subscriptions
Where
IaaS Public Cloud
• Self-Managed on Cloud Compute (e.g. AWS EC2, Azure
VM, Google Compute Engine)
Where
DBaaS Public Cloud
• AWS RDS PostgreSQL
• Azure Database for PostgreSQL
Cloud DBA
Cloud DBA -
DBaaS

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Offering Matrix
RemoteDBA CloudDBA CloudDBA
for DBaaS
24x7 Monitoring ✅ ✅ ✅
24x7 DBA Operations ✅ ✅ ✅
Database & Tools Upgrades ✅ ✅ **
Query Tuning Advice ✅ ✅ ✅
Proactive Health Scan ✅ ✅
Monthly Trend Review ✅ ✅
Quarterly Review ✅ ✅ ✅
Account Technical Lead ✅ ✅
Supported Platforms OpenShift,
RHEL, CentOS,
Debian,
Microsoft
Windows
● AWS EC2
● Azure VM
● GCP
● Amazon
RDS
● PostgreSQL
for Azure
Database

20. Value
Proposition

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Value Proposition
Major Cost Savings &
High ROI’s
Proven Ability to Execute &
Certified Expertise
Disaster Recovery &
Business Continuity Plan
Rapidly Scalable Service &
SLO Adherence

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VALUE
PROPOSITION
COST SAVINGS $$
$$
Ability to
Execute
Highly
Scalable
DR &
Business
Continuity

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Direct Savings
Value Proposition
Indirect Savings
• In-house DBA’s can contribute to
new projects
• Management and upkeep of
database handled by RDBA
• Monitoring and Maintenance
covered, no additional tools
required
• Sanity of architecture is performed
reduce deployment times
• Reduced downtimes and
maintenance window
• Longer your applications functions
more business you do
• Allows for faster feature rollouts to
keep your org agile

24. Customer Speak

25. Adam Bunch . Engineering Manager & Systems Architect.
Konica Minolta Healthcare IT
My biggest impression with using this service is that
it's hard to quantify just how valuable it is. You almost
cannot put a price on the peace of mind you have from
the burden of so much work being shifted to a team of
experts, and the knowledge of how safe your data is in
those same hands. I used to lose a lot of sleep at night
about the lack of coverage we had, now I only lose sleep
about the rest of operations.
“
”

26. Mitchell D Baker, Sr Linux Admin
OTS, Legislative Services Agency, State of Indiana.
Our 24x7 support contract with Enterprise DB is an
important complement to our on-site team. With clearly
established parameters, EDB is able to respond to issues
quickly and bring recommendations to us that minimize
downtime. The weekly status checks and quarterly
backup integrity checks provide peace of mind as part of
our disaster recovery planning. Working with EDB has
been a great learning experience for our team.
“
”

27. Getting Started

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Contact anytime, from anywhere
Option I - Website Raise a Ticket through the Support Portal
Option II - Email
Send an email, for raising ticket automatically
use rdbaservices@enterprisedb.com
Option III – Phone Call/Slack
channel
Phone Call – Call our 24X7 support line and speak with a Remote DBA
representative.
Phone: US: +1-732-931-7033 / UK: +44 – 2033719820
Brazil: +55-2139581371 / India: +91-20-66449632
Slack channel
Hours of Coverage RDBA Support: 24 hours a day, 7 days a week

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Remote DBA
has your back
Defined
SLO
Improved
uptime
Expert
guidance
Lower risk
Secure
operations
CDBA
RDBA

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Postgres Journey - Ideal Partner
Adoption Development Deployment Maintenance
A Global Team Always Available

32. Takeaways
● Feel “DBA Empowered”
& Scale quickly
● Boost Innovation &
Accelerate Business

33. ● Proactive Support
● Extension of your DBA team
● Environmental Reviews
● Optimization & Upgrades
● 24/7 Active Solution Management
● Capacity Planning & Forecasting
Remote DBA
Cloud DBA
33
Remote DBA | Cloud DBA
Enterprise
Standard
Community
Build the right success story
The best solution is the complete package.
Professional Services

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Questions

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Thank You