1. F O R B E T T E R T O M O R R O W
OPERATION MAINTENANCE
(Passive Part)

2. For better tomorrowRTCL
RINGTECH COMMUNICATION LTD.(RTCL) Telecom
focus on Engineering Installation , Commissioning and Maintenance
service with vision to provide End to End solution covering Telecom
Turnkey and Managed Service operation. To set this vision RTCL
running Operation Umbrella(Passive part under Huawei from last
July 2013).
With growing exposure in O&M field, RTCL launched this
entity as Telecom Service provider in the mid of 2007 with
Banglalink under Alendick at Narayongang (Active & Passive
Maintenance) and directly under Banglalink 2008. RTCL Telecom
comprises a rich set of industry experienced personnel with the
mission of delivering best practiced services and value with
maximum efficiency guaranteeing customer’s peace of mind.
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INTRODUCTION

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KEY FACTOR OF TODAY SESSION
RTCL Company
 Overview
Project Management
 Management of combined functions.
 Practical experience and future field operation.
Business Understanding and Focus
 Overall understanding on passive network operation.
 Fund arrangement, Resource development and engagement,
Transition plan.
Scenario Analysis
 Case analysis capacity based on a given scenario.

4. For better tomorrowRTCL
Established in 2004
5 different office spaces in Bangladesh; 1 in Dhaka & 4 in Zonal
Enlisted with more telecom Operator & Vendor, as local SP
Service all over Bangladesh
More than 380 full time employee’s
Skilled employee’s at O&M- 121 & at TI-259
Management level 71 graduate & Masters professional employee’s
56 Skilled B.Sc. Engineer’s
73 Skilled Diploma Engineer’s
180 Skilled Technician’s
Annual
Turnover
Average turnover per year BDT 220 million (approx. )
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RTCL OVERVIEW

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Steering Committee
MANAGEMENT
Engr. Nazrul Islam Chairman
Engr. Abdul Alim Managing Director
Engr. Mostafa Kamal Director
Engr. Md. Mahbubul Alam Director
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Engr. Yeashir Arafat General Manager
Engr. Md.Tuhinuzzaman DGM Rollout
Engr. Md. Mosharof Hossain DGM Technical
Md. Hasibull Hosain Sr. PM Operation

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MANAGEMENT OF COMBINED FUNCTIONS
In the functional form of organization, work activities
are structurally segmented according to RTCL “function’’.
RTCL similarity of purpose, For example:
- Strong Project Matrix
- General Administration
- Accounting & Finance
- Planning, Monitoring, Control & Tracking
- Training & Development
- Logistics/Transportation
- Procurement
- IT Support
- Legal assist
These are the typical functions one would expect to find in
our organizations.

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RingTech presently expertise a full range of Telecommunication
services including Manage Service (719-(Only DG- 47, CP+DG-137, ONLY CP 544)
Sites for GP & 660-(Only DG- 61, CP+DG-155, ONLY CP 444) sites for Airtel
Operation) and Survey, BTS, MW, BSC, MSC, HLR, Optical MUX, IN, OSP, and
turnkey Civil Works. We have successfully completed huge quantity of BTS &
MW during last 10 years (BTS more than 7500 sites and MW more than 2500
hops).
RingTech is well familiar with GP Network as more one year fully
involved under Huawei Bangladesh Regionalization Manage Service
(Operation Umbrella) passive activities at Zone-2. Also RingTech has
been successfully maintains a roll of highly experienced & professional teams
for Bangladesh GP 2G SWAP project ( BTS Maintenance Part ) and at this
moment Bangladesh GP 3G Blue Moon Project (BTS Maintenance Part) at
Sylhet Zone under Huawei.
PRACTICAL EXPERIENCE

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Senior Management
Field Project
Manager
ENGINEERING EMS Technician RMS Technician
RM
Comilla
PC
Office
Exec.
On
Call
PG
Sup
Sr.
Tech
Jr.
Tech
Other
Tech
Sr.
Tech
Jr.
Tech
Other
Tech
RM
Noakhali
RM
Chandpur
2 3 3 22 4 4 6 2 2 6
2 3 2 14 3 3 4 2 2 4
2 2 2 7 2 2 2 2 1 2
PRACTICAL PROJECT MANAGEMENT
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PRACTICAL EXPERIENCE ON FIELD OPERATION

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User Change
Management
Service
EMS & RMS
Incident
Management
Seminar and on
site workshop
Network
Performance
Management
Spare Management
Disaster
Recovery
Problem
Management
Approval,
Settlement
Tracking,
Invoicing &
Acceptance
User dashboards
Refueling
Service
Service Capacity
PG, DVS & Other
JOB
Vehicle
Management
Set up User SLA
Monitor service SLA
Service Impact
User Problem
Handling
Customer
Order Handling
Service Audit
Management
User Service
Management Desk
SLA Management
SERVICE SUPPORT FLOW CHART
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PRACTICAL SERVICE SUPPORT
Air Conditioner/DVS Maintenance
– Commitment :
 Expert & skilled manpower are works in allocated task.
 Good quality spares with sincere checking.
 Team always ready to meet SLA for both RMS & EMS.
– Servicing Schedule :
 DVS RMS every two months schedule with Filter change as required.
 AC Regular sites: Once in every 4 months.
 AC Hub sites and Backbone sites : once in every 3 months.
Civil Works Maintenance/ E Bill Collection & Preparation
– Commitment :
 Qualified manpower are engage as per GP standard.
 Search job SLA & identifying.
 Assure good quality spares.
 Handover the work after completion notification as per GP standard guideline.
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AG Refueling
– Commitment :
 Making schedule for refueling on the basis of given PSA data.
 Ensure all allocated sites refueling before fuel alarm.
 Contact with local fuel pump for assurance to provide fuel in any condition.
 Reserve sufficient fuel for emergency support purpose and ready to refuel any particular site.
 Proper refueling schedule so that no site outage occurs due to lack of fuel.
 Ensure fuel greed with fuel tank checking during present at site for any other activity.
AG Maintenance
– Commitment :
 Skilled AG expert engage for RMS & EMS.
 During RMS, team health checked & rectify all needful job for running the AG smoothly.
 Alarm control/signal system measure with good quality spares and meet SLA.
 Spares (EMS) will have six months warranty.
– Servicing Schedule :
 AG RMS every three months schedule/running hours which come earlier as required.
PRACTICAL SERVICE SUPPORT

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Portable Genset Running
– Commitment :
 Teams are always ready to meet SLA.
 PG running in BTS sites (both GF & RT ) sites as per GP request.
 All time minimum 2 PG stand as spare if any PG getting faulty in a sub enter.
 Portable genset will be provided by RTCL. In any emergency RTCL may also need to arrange
additional portable genset for support purpose.
 We increase almost double quantity PG during summer.
 GP provided Portable Genset must be used for GP sites only.
 In every sub center expert PG rectify technician is engage for quick rectify the faulty PG.
 All PG are checked by GP concern & perform as per GP requirement.
 For new PG run technician, he can only perform after in house & on site training.
PRACTICAL SERVICE SUPPORT

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Registered capital (local currency): BDT 1,00,00,000.00
Finance status in recent past three years（Currency-BDT）：
Finance Item Year - 2013 Year - 2012 Year - 2011
Annual Gross Asset 94,222,324.00 81,364,954.00 68,050,274.00
Annual Liability 35,543,732.00 30,70,9656.00 25,664,389.00
Annual Turnover 191,826,780.00 198,465,890.00 271,436,520.00
Annual Cash-flow Amount 95,277,060.00 91,959,981.00 131,480,951.00
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FUND ARRANGEMENT
(FINANCIAL INFORMATION)
 RTCL has solvency to handle new project as per project
funding requirement.

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Telecom Future Operation Goal
RF & LOS
Survey
Professional
Service
Site Acquisition
Telecom
Implementation
Network
Optimization
OFFER SERVICE
Active
Maintenance
BTS Maintenance
Optical Fiber
Maintenance
MW
Maintenance
Site Security
FUTURE SERVICE
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Civil
Infrastructure
Passive
Maintenance

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BUSINESS UNDERSTANDING ON PASSIVE
NETWORK OPERATION
RTCL focus on Customer satisfaction, stand in dynamic and
developing field of practice with well defined in terms such as
‘sustainable’, ‘green’ and ‘environmental’ are often used
interchangeably and in varied contexts-
 Ask the expert core unit resources
 Benchmarking customer service
 Customer complaints with the right feedback
 Customer prediction and Journey Mapping
 Metrics, Spare, Funding, Schedule/plan and Tools focus
 Available stock
 Counseling, Seminar and on site workshop
 Search the KPI & SLA
 Monitoring, Tracking, Reporting, Acceptance & invoicing
 Audit, Site Security & Petrol team
 24*7 Service & support

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0
50
100
150
200
250
Year 2013 (July-Dec)
Year 2014 ( Jan-Jun)
Future Plan
GP PROJECT RESOURCE DEVELOPMENT PLAN
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AIRTEL PROJECT RESOURCE DEVELOPMENT PLAN
0
50
100
150
200
250
300
350
Year 2013 (July-Dec)
Year 2014 ( Jan-Jun)
Future Plan

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0
2
4
6
8
10
12
14
16
18
20
AG Technician
- Sr.
AG Technician
- Jr.
PG Technician AC Technician CW Technician Power Line
Maintenance
Electric Bill
Collection
DVS Technician Solar Panel
Servicing
Year-2013 Year-2014 Future Plan
GP RESOURCE ENGAGEMENT & TRANSITION PLAN
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EXPERIENCE CERTIFICATION
PASSIVE SERVICE ACTIVE SERVICE

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SCENARIO ANALYSIS
 Analysis incident history
 Investigation internal & field force
 Collection of proof/evidence
 Checked details data & communication
 Terminated from our company for the incidence Suspected
person and take legal action
 Incident response info walk to talk with customer
Scenario analysis can help us strengthen our
business decision making abilities; it can also help to sharpen
our corporate strategic thinking Analyze the strength ,
weaknesses and identify opportunities and threats of the
project. SWOT analysis baseline issued as the basis for future
improvements-
 Comparing measured results to predefined SWOT
 Situational Awareness
 Policy Enforcement
 Detecting Insider Threats

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Sound Financial Strength to ensure operation.
Experienced Management Team having professional profile in Active and
Passive Maintenance.
Successful project accomplishment record with Grameenphone, Banglalink ,
RoBI , Airtel, City Cell and Qubee various Implementation and operation
service.
Committed to provide best support and solution in terms to gain competitive
market share.
Strong sourcing directory to find relevant resources in short span of time as
per project requirements.
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CONCLUSION

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QUESTION & ANSWER

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CONTACT ADDRESS
Bangladesh
RingTech Centre
19/1 North Dhanmondi,
Kalabagan,
Dhaka-1205. Bangladesh.
Contact Info:
Phone: +88-02-9120375, Fax: +88-02-8144431
Mobile: +8801713090692,01713099800
(Email)- info@ringtechbd.com
arafat@ringtechbd.com
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Prepared By
Engr. Yeashir Arafat
General Manager
Mobile:+8801713090692,01711117415

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Thanks
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