1.
Introduction to Mediation

2.
Alternative Dispute Resolution
•Negotiation
•Arbitration
•Mediation

3.
Negotiation
• The disputing parties talk to each other
about their problem and try to reach a
solution that is acceptable to them.

4.
Arbitration
• The disputing parties agree to have
another person listen to their arguments
and make a decision for them.

5.
Mediation
• A person not involved in the dispute helps
the disputing parties talk about their
problem and settle their differences.

6.
The Benefits of Mediation
• Voluntary
• Confidential
• Effective
• Enforceable
– If settlement reached and written as legally
binding contract
• Free
– Through many community mediation
programs

7.
The Steps of Mediation
• Introduction
• Telling the story
• Identifying positions and underlying
interests
• Identifying alternative solutions
• Revising and discussing solutions
• Reaching an agreement