1. Emma Winder
18 Birches Avenue
Codsall
WV8 2JG
Mobile: 07581 012218
Email: emma.winder@hotmail.co.uk
A dynamic, committed, sale’s focused professional with a strong retail background. A
team player who has the ability to lead and manage teams. I am an effective
communicator, motivator with an acute eye for detail; I strive for excellence in all
that I do. Now looking to build on my previous management experience and take on
a new challenge.
EMPLOYMENT
Jan 2016 – Present Reiss Concession Manager
• Managing a dual concession, both men’s and women’s, to ensure the smooth
running of both.
• Building strong relationships with the host store, ensuring the correct
position, and arranging promotion to optimise our sales
• Driving sales to grow the concessions to achieve our million pound target.
This is delivered through creating a sale focused and engaged team by
encouraging teamwork, friendly competition and also additional
responsibilities.
• Increased profitability through restructuring the base rota and managing
payroll % to sales.
• Monitoring and review staff and store performance on a regular basis,
formulating a live action plan with clear objectives. This included managing
poor performance through the company Disciplinary procedure.
• Analysing company reports and using local market information to make
informed decisions around VM and floor layouts whilst adhering to company
guidelines. This includes negotiating additional floor space for end of season
Sale.
• Building strong relationships with my Area Manager and head office
functions such as B+M to secure the most relevant stock package for my
business.
• Supporting the Area with ad hoc cover, for both management and none
management positions
• Collated information/ adhoc reports for my Area Manager to the highest
standard and always to deadline.

2. Feb 2015 – Jan 2016 Reiss Supervisor
• Stepping up to run the concession when the Manager was off long term sick.
• Drove self- development throughout the training programme, meeting
deadlines and every day duties to the highest standard.
• Support the manager in creating a service focused culture measured by
mystery shops, feedback, sales, compliments and complaints.
• Help drive brand awareness, and creating brand loyalty through successful
events which not only attracted new customers but also increased spend
from VIP’s.
• Analyse company reports and make commercial VM decisions for the shop
floor to maximise sales whilst following company guidelines.
• Train new team members and assist with signing off their probation.
• Support the manager by delivering training targeted towards each team
members development needs.
• Part of the set up and close down team for the concession.
• Implemented a strategic recruitment plan to ensure vacancies were filled
quickly and with the correct calibre of people
• Directly managed a team of 9 sales staff, including a Senior Sales.
• Coordinated rotas and holiday scheduling to ensure effective staffing levels,
reflective of peak trading times and in line with payroll budgets.
Aug 2014 – Feb 2015 Reiss Sales Assistant
• Supporting the concession manager by flexing up to full time when required,
in particular over peak trade and sale.
• Stepping up in the absence of the supervisor to support the team, boost
morale and take on any additional responsibilities
• Building strong relationships with the host store management through
managing up, knowing our business and being proactive.
• Contributed to team targets by delivering them personally and also
encouraging my colleagues to achieve theirs.
• Created and implemented an efficient stock room system; ensuring that all
team members follow this
• Utilise my organisational skills to ensure that all back office paper work is
filled correctly
• Maintaining an accurate stock file by correctly completing transfers,
deliveries and other stock handling procedures.
• Constantly working closely with the concession manager and assistant
manager to develop my skills further; VM, people management and
commerciality.

3. January 2012 – August 2014 Just 4 Rent Assistant Manager
• Managing a mixed team of drivers, sales team and office staff to ensure the
smooth running of a busy car, van and truck rental company.
• Providing end to end customer service right through from customer
recruitment, to annual account reviews. This also included corporate days
• Suggesting relevant multi- channel advertising opportunities to company
owners to increase customer recruitment.
• Implementing a new T card system to ensure that rental productivity is
maximised.
• Managing and maintaining vehicle records and log books in line with BVRLA
specifications
May 2009- January 2012
• Took time out to raise a family
• Completed a Access to Higher Education course
Oct 2007 to May 2009 Coast Concession Manager
• Driving sales from £200k turnover to £260k in one financial year. This was
delivered through creating a sales focused and engaged team by encouraging
teamwork, friendly competition and also additional responsibilities.
• Increased profitability from 15% to 19% within 1 year through restructuring
the base rota and managing payroll % to sales.
• Monitoring and review staff and store performance on a regular basis,
formulating a live action plan with clear objectives. This included managing
poor performance through the company Disciplinary procedure.
• Analysing company reports and using local market information to make
informed decisions around VM and floor layouts whilst adhering to company
guidelines. This includes negotiating additional floor space for end of season
Sale.
• Building strong relationships with my Area Manager and head office
functions such as B+M to secure the most relevant stock package for my
business.
• Supporting the Area with ad hoc cover, for both management and none
management positions
• Collated information/ adhoc reports for my Area Manager to the highest
standard and always to deadline.
Jan 2007 to Sep 2007 Hobbs Trainee Manager Selfridges
• Drove self- development throughout the training programme, meeting
deadlines and every day duties to the highest standard.

4. • Support the manager in creating a service focused culture measured by
mystery shops, feedback, sales, compliments and complaints.
• Help drive brand awareness, and creating brand loyalty through successful
events which not only attracted new customers but also increased spend
from VIP’s.
• Analyse company reports and make commercial VM decisions for the shop
floor to maximise sales whilst following company guidelines.
• Train new team members and assist with signing off their probation.
• Support the manager by delivering training targeted towards each team
members development needs.
• Part of the set up and close down team for the concession.
• Implemented a strategic recruitment plan to ensure vacancies were filled
quickly and with the correct calibre of people
• Directly managed a team of 7 sales staff, including a Supervisor and Senior
Sales.
• Coordinated rotas and holiday scheduling to ensure effective staffing levels,
reflective of peak trading times and in line with payroll budgets.
Aug 2004 to Nov 2006 Fenn Wright Manson Selfridges Senior Sales Advisor
• Achieving individual sales targets and supporting team members to achieve
theirs. This was mainly through training, mentoring and feedback.
• Leading by example delivering outstanding customer service; maintaining a
strong VIP client base.
• Developed and maintained strong relationships with host store management
• Aware and contributing to all KPI’s such as productivity, stock loss, service
and other operating costs.
• Created and systemised an efficient stock room system, and trained all other
team members on how to maintain this, resulting in a reduced stock loss and
improved stock accuracy.
• Using organisational skills to support the management team and the smooth
operation of the concession in line with company processes
• Aided in mentorship and training of new sales advisors
• Follow VM and standard guidelines.
EDUCATION
2010 – 2012 Wolverhampton City College
Access to Higher Education (equivalent to A Level’s)
Distinction
1994 – 1999 St Peter’s Technical Collegiate School

5. 7 GCSE (A-C inc English/Maths)
Full Driving Licence/References Available on request

6. 7 GCSE (A-C inc English/Maths)
Full Driving Licence/References Available on request