1. FIST FLOOR
NEW STARTERSNEW STARTERS
TRAINING PLANTRAINING PLAN
October-November 2015
Zara Brompton Road
Emma Baiano 50341

2. 1. Organization of the section: to close on time,
Overstock and Standards
2.
Replan
3. To be on charge of the '25
4. Customer Service
4 GOALS – 4 WEEKS4 GOALS – 4 WEEKS

3. 1. Organization of the section: to close on time,
Overstock and Standars
WHAT?WHAT?
-to cover the section being sure that someonelse can do it when he/she need to
move for supporting the fitting room or for Customer Service;
-to change plastic hangers during the morning when it is not busy;
-to clean the floor of clothes/hangers (healt&safety/business reason);
-to balance Customer Service and the tyiding up of the section;
-to start closing tables by 8 o'clock;
-to bring the Overstock in the stockroom by 8 o' clock, in plastic hangers and
organized by family;
-to be sure that at nine o'clock the First Floor is nearly done in order to support
the Ground Floor;
-to close each section following the standards of the company.

4. HOW?HOW?
Supporting and helping them during the closing, giving them “time
objectives” at the beginning and then asking them to give to themselves
“time objectives”. Each section will be double-checked with me in order to
show them possible mistakes.
Each New starter will be on charge of the Overstock for one or more shift;
his/her tasks will be:
- bring the rail/boxes for the Overstock by 6 o'clock on the shop floor;
-when the Overstock is done, be sure that it is properly oganized by family
in plastic hangers, and bring it in the stockroom on time.
The New starter on charge of the Overstock will receive help from his/her
collegues to close the section.
1. Organization of the section: to close on time,
Overstock and Standars

5. 3. To be on charge of the '25
WHAT?WHAT?
-to run the '25 in a smart, quick and efficient way;
-to be sure that the '25 is runned in all the section of the First floor;
-to check with an ipod the items that are not on the First floor
( Locked Item → Change hanger → Bring the item in the Stockroom → Explain
to the '25 team what it is wrong with it – Overstock or Locked item
Open item → Check again on the Fist Floor → If it is no there, communicate
with the Ground floor to send it downstairs again);
-to be sure that the fire exit is empty, cleaning it and bringing rails and boxes
in the stockroom

6. 3. To be on charge of the '25
HOW?HOW?
Being on charge of the '25 for one shift with me; explaining them the importance
of the '25; showing them how to run faster -by line, by family, by price (Which
items are usually on tables/collects/walls? How can we use the ipod to have an
idea about where they are placed?).
Each New starter will be on charge of the Overstock for one or more shift; his/her
tasks will be:
-to change plastic hangers in woody ones, and call his/her collegues to let them
run the products;
-to check with an ipod the items that are still on the rail;
-to communicate with the Ground floor and bring the rail in the Stockroom.
When the Firs floor is not busy, the New starter on charge of the '25 will help for
1hour the '25 team, in order to let understand what they do, and learn the '25
process, to respect this job, and to improve the relations between Stockroom and
Shop floor
The New starter on charge of the '25 will receive help from his/her collegues to
close the section.

7. 4. Customer Service
WHAT?WHAT?
-to approach customers;
-to try to sell as much as it is possible;
-to be always available for the customers;
-to push the on-line orders.

8. HOW?HOW?
Giving them examples and tips for a good Customer service:
-be honest if they ask for an advice;
-offer alternatives and matching products;
-compliment customers;
-ask question to understand what customers are looking for (gift, personal
purchase, reason of the purchase, kind of event, budget ect);
-helping customers in their browsing bringing the items they want to try in the
fitting room;
-check the queue by the till and fitting room.
Each New starter will be on charge to check the queue by TRF till; his/her
tasks will be:
-check the queue;
-ask by radio to the Basic team to check the queue in KW;
-send customers in KW if there is not queue, otherwise start to remove
hangers from the queue to let the cashiers to work faster.
4. Customer Service

9. Calendar