CV

1. Emanuil Beshirov, PgDip
4 Holland Court, 104 Fordbridge Road, Ashford, TW15 3RP
Tel: 07885 784731
E-mail: e.beshirov@yahoo.co.uk
LinkedIn: http://uk.linkedin.com/pub/emanuil-beshirov/21/804/441
PROFILE
I am a highly motivated Business, Economics and Finance post graduate, with experience in the Banking sector. I have excellent
planning and organisational skills and am able to work successfully under the pressure of deadlines, prioritising all tasks and meeting
business objectives. I am customer focused with excellent customer care standards and proven sales abilities, always striving to
meet and then exceed expectations.
With strong analytical problem solving skills and attention to detail I am able to deliver positive outcomes that deliver both customer
satisfaction and business aims. I have excellent communication and interpersonal skills and am able to build and maintain positive
productive relationships with colleagues, customers and business partners at all levels.
Recognised for being outcome focused, I enjoy being part of a busy team; I am also able to work on my own initiative in a fast paced
environment. I am now seeking an opportunity to build a successful career in the financial sector which will give me the opportunity to
apply my knowledge and expertise and further develop my work based skills and abilities.
KEY SKILLS & EXPERTISE
o Proven customer service skills, striving to exceed
customer expectations
o Strong team working skills, able to support and motivate
others to deliver to a high standard
o Excellent communication and interpersonal skills,
creates and maintains productive working relationships
with partners at all levels
o Meticulous attention to detail and strong research skills,
able to analyse data and present findings
o Analytical problem solving skills, uses sector knowledge
and initiative to ensure positive outcomes
o Strong IT skills with Microsoft packages, use of the
Internet, Social media and Google Analytics
o Planning and organisational skills, able to prioritise and
multi-task to meet all deadlines
o Outcome focused and target-driven, able to work on own
initiative in a fast paced environment
o Committed to professional development
CAREER HISTORY
Allianz Insurance Plc Aug2015-Present
Assistant Underwriter
SME Commercial Insurance
Query resolution, involving liaison with Underwriters, Brokers or other parties to ensure processing deadlines can be achieved.
Working through underwriting submissions, formatting and loading underwriting data onto rating models
Allianz Insurance Plc Jan2015-Aug2015
Customer Service Representative
Working in call centre environment as part of a busy team with a focus on the delivery of outstanding customer service and ensuring
customer satisfaction.
Brasserie Blanc Beaconsfield Mar2014-Jan2015
Bartender
Working in the hospitality industry as part of a busy team with a focus on the delivery of outstanding customer service and ensuring
customer satisfaction.
The Recruitment Place Dec2013-Feb2014
Bartender
VIP Lounge for Qatar Airways at Heathrow Airport
Working in the hospitality industry as part of a busy team with a focus on the delivery of outstanding customer service and ensuring
customer satisfaction.
The Petersham Hotel, Richmond Sep 2011- Dec 2013
Emanuil Beshirov, PgDip Page 1

2. Bartender
Working in the hospitality industry as part of a busy team with a focus on the delivery of outstanding customer service and ensuring
customer satisfaction. Key accountabilities included:
• Welcoming and serving customers.
• Working with cash and taking payments.
• Responsibility for checking stock levels and replenishing as necessary.
DNI Security Dec2010-Sep2011
- Dealing with guest enquires and providing high level of customer service
- Working in a high pressurised environment
Blue Arrow Catering Nov 2009 - Apr 2010
Food and Beverage Assistant
Richmond Hill Hotel Dec 2007 - Jul 2009
Food and Beverage Assistant
Working in the hospitality industry as part of a busy catering team; ensuring that all food and beverage products were served to the
right standards and to customer satisfaction. Key accountabilities included:
• Welcoming and assisting customers, ensuring an excellent level of customer care.
• Ensuring that all food service areas were compliant with food hygiene regulations.
• Working with cash and taking payments.
• Dealing with and resolving customer enquiries and complaints.
SIBANK, Bulgaria Sep 2004 - Apr 2007
Cashier
Receiving and processing all incoming payments: wire transfers, cheques (including foreign currency) and bank drafts. Also handling
all cashier related enquiries from clients either in person, by phone, email or written correspondence. Key accountabilities included:
• Offering an excellent customer service to the building society’s members.
• Daily cash and cheque handling including foreign payments.
• Ensuring that the tills balanced up at the end of the day.
• Arranging and generating appointments for the savings and mortgage advisors.
• Working effectively as part of a hardworking and customer driven team.
• Processing all incoming payments received by mail, fax and email.
EDUCATION & PROFESSIONAL QUALIFICATIONS
Currently studying:
Online Business Management Course (May 2013 - May 2014)
CFA Level 1 (Jan 2014 - Dec 2014)
Online course in Accountancy (Sep 2013 - Sep 2014)
Completed Courses:
Sage Line 50 Accounts
Online course in Financial Trading Foundation (2012)
*Soft Commodities
*Fundamental Analysis
*Technical Analysis
*Risk Management
London Metropolitan University
Emanuil Beshirov, PgDip Page 2

3. Postgraduate Diploma in Business Economics and Finance (2012)
*Business Economics
*Quantitative Research and Methods
*Financial Risk Management
*Corporate Finance
*International Business Finance and Investment
*Domestic and International Banking
Kingston College, London
European Computer Driving Licence (2009)
(ECDL for people from EU)
Veliko Tarnovo University”St.st.Kiril and Methodius”, Bulgaria
Bachelors Degree in Travel and Tourism (2008)
ADDITIONAL INFORMATION
Holds a full, clean driving licence.
Languages: Bulgarian and English fluent.
REFERENCES AND ACADEMIC TRANSCRIPTS AVAILABLE UPON REQUEST
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