1. Elshmandy Abdelhamid Elshamandy Mohamed
Tel:+(965)65012002
Profile
• Enthusiastic, resourceful, and trainable recent graduate with academic
background in communications and internship experience.
• Offer old-fashioned work-ethic and excellent prioritization abilities
developed through balancing of rigorous academic and employment objectives
throughout high school and college years.
• Professionally committed and responsible. Adapt easily to new
situations. Successfully handle a wide range of functions using a combination
of creative, organizational, and writing skills.
• Maintain focus in demanding work environments, under deadline and
pressure conditions. Meet challenges head-on and always find a way to
effectively complete multiple assignments or tasks
Education
Bachelor's degree / higher diploma , Hotel Management
at Hotel Management
Location: Egypt
June 2005
Internship Experience
Attracts Potential Customers By Answering Product And Service Questions;
Suggesting Information About Other Products And Services.
Doing Service Appointment and Sales Follow Up With Customers.
Opens Customer Accounts By Recording Account Information.
Maintains Customer Records By Updating Account Information.
Resolves Product Or Service Problems By Clarifying The Customer's
Complaint; Determining The Cause Of The Problem; Selecting And Explaining
The Best Solution To Solve The Problem; Expediting Correction Or
Adjustment; Following Up To Ensure Resolution.
Maintains Financial Accounts By Processing Customer Adjustments.
Recommends Potential Products Or Services To Management By Collecting
Customer Information And Analyzing Customer Needs.
Prepares Product Or Service Reports By Collecting And Analyzing Customer
Information.

2. Contributes To Team Effort By Accomplishing Related Results As Needed.
Handling a Customer Complaint and Following Up with Customer for Solving
the Problem.
Employment
(Customer relation agent)
Alsayer group company (Automotive)
From July 2013 till present
(Customer service agent)
Sheraton and four-points Kuwait hotel
From May 2010 till July 2013
(Captain food and beverage department)
Courtyard Marriott Kuwait hotel
from February 2008 till may 2010
Personal information
Tel: +(965)65012002
Email: sham_andy95@yahoo.com
Date of birth: 1/1/1987
Marital status: married
Nationality : Egyptian
Languages
Arabic is the native language
English very good