Highly motivated and empathetic Certified Medical Assistant with over 13 years of dedicated healthcare experience. A high-performing professional with success in both administrative and direct patient care roles. Possesses extensive training in clerical duties such as billing, insurance, and scheduling. Additional hands-on experience includes administering a range of patient care procedures in emergency non-emergency situations. Demonstrates an ability to remain calm, dedicated, and a clear cross-functional team player throughout entire patient care process.

1. EXPERIENCE
Certified Medical Assistant
Medical Front Office Administration, Medical Assistant Extern
Hillcrest Medical / Urgent Care Dallas (June 2015 - April 2016)
• Completed daily office opening procedures with accuracy to prepare for high-volumes of patients.
• Provided administrative support to medical office team through management of phone system,
scheduling appointments, greeting patients, filing paperwork, and maintaining office payment log.
• Posted payments and charges to patient accounts and confirmed accuracy in billing process.
• Facilitated insurance verification input data regarding benefits, claims, and patient notifications.
• Screened intake procedures and prioritized patients based on emergency level.
• Drafted correspondence on behalf of doctors and evaluated calls to determine if physician is
needed.
• Counseled patients on follow up procedures regarding minor emergencies, primary care, woman’s
health, men’s health, medical spa treatments, weight loss solutions, and other related care concerns.
• Obtained and recorded vital signs including but not limited to, blood pressure, pulse, respiration,
height, weight, drug allergies, and current medications and presenting problems.
• Drew and collected blood samples from patients and prepared specimens for laboratory analysis.
• Administered medications and/or vaccines and performed routine tests, physicals, and EKGs.
• Assisted physician in preparing for and performing minor surgeries and procedures.
• Prepared, cleaned and sterilized instruments and maintained equipment. Ensured patient exam rooms
were properly stocked, clean and orderly. Disposed of contaminated items according to protocol.
• Escalated non-routine issues and concerns to the practice manager or healthcare provider.
Primary Care Provider
Independent Contractor in Healthcare (January 2003 – January 2014)
• Maintained “on-call” status for consistent in-home care of chronically ill patients.
• Coordinated in-home therapies and services including pediatric and neonatal occupational
therapy, physical therapy, and speech therapy.
• Further developed experience handling care for patients in areas of cerebral palsy, tracheostomy
care, and colostomy care, transient ischemic attacks (TIAs), and strokes.
• Maintained clear communication with healthcare professionals, including medications instructions.
• Performed in-home medical practices including nebulizer treatments/medications, including
operating a gastronomy tube, and working with orthotic devices.
• Assisted families in domestic tasks such as preparing meals, bathing, changing, and toilet training.
ADDITIONAL WORK HISTORY
Corporate Receptionist
Brown and Keene Personnel Consultants (May 2003 – October 2003)
Certified Wedding Consultant / Event Planner
Princess for A Day (January 2002 – May 2004)
EDUCATION
& TRAINING
Medical Assistant
Degree
The College of
Healthcare of
Professions
(October 2014 -
August 2015)
Certified Medical
Assistant
National Association for
Health Professionals
(August 2015)
American Heart
Association Basic
Life Support for
Healthcare Providers
CPR and AED
American Heart
Association / American
Stroke Association
(January 2015 –
January 2017)
Leadership Program,
Student Ambassador
The College of
Healthcare Professions
(2015)
Coursework, Speech
Communication
Ouachita Baptist
University
(2000 – 2001)
Highly motivated and empathetic Certified Medical Assistant with over 13 years of dedicated healthcare experience.
A high-performing professional with success in both administrative and direct patient care roles. Possesses extensive
training in clerical duties such as billing, insurance, and scheduling. Additional hands-on experience includes
administering a range of patient care procedures in emergency non-emergency situations. Demonstrates an ability to
remain calm, dedicated, and a clear cross-functional team player throughout entire patient care process.
• Promoted within 2 months from Extern to Certified Medical Assistant
• Class Valedictorian, August 2015
• Perfect Attendance (The College of Healthcare Professions)
• President’s Honor Roll, 4.0 GPA (The College of Healthcare Professions)
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Elizabeth WELSH
CERTIFIED MEDICAL ASSISTANT
+
(940) 268.8151 | lizzyerin@icloud.com | linkedin.com/in/cmaelizabethwelsh
Anatomy, Availity, Billing and Fee Collection, Blood
Pressure, Customer Service, EKG’s, HER, Health Insurance,
HIPPA, Injections, Managing Scheduling and Calendaring,
MediTouch, Medical Terminology, Oral & Written
Communication, Patient Safety, Phlebotomy, Records
Management, Urgent Care, Venipuncture, Vitals