Elena Leichardt

Miami/Fort Lauderdale Area United States

Manager, Customer Experience

Telecom / Mobile

• Developing and executing CX strategy • Translating customer experience data into actionable insights • Describing the current state of the customer journey, identifying areas critical to the customer and determining key drivers of satisfaction and retention • Improving the overall effectiveness of the customer satisfaction measurement program by providing business requirements for data processing, report design and questionnaire design • Acting as a liaison with IT to design the most efficient data transfer and survey process.