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Third Party Quality Inspections

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Tom Kolden, Project Manager for Audit & Inspection Services for Element Materials Technology, explains 3rd-party quality inspection agency services and answer questions such as:

- What is a third-party quality agency?
- Why use an accredited third-party agency?
- Who requires third-party quality?
- How is the quality of the agency assured?

To view the recorded webinar, visit http://bit.ly/3rdPartyQualityAgency

Tom Kolden, Project Manager for Audit & Inspection Services for Element Materials Technology, explains 3rd-party quality inspection agency services and answer questions such as:

- What is a third-party quality agency?
- Why use an accredited third-party agency?
- Who requires third-party quality?
- How is the quality of the agency assured?

To view the recorded webinar, visit http://bit.ly/3rdPartyQualityAgency

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Third Party Quality Inspections

  1. 1. Third-Party Quality Inspections Tom Kolden, Manager of Auditing & Inspection Services Element St. Paul March 15, 2012 Third-Party Quality Inspections
  2. 2. Introduction Story of my toaster March 15, 2012 Third-Party Quality Inspections
  3. 3. Point of this story? It is frustrating to pay for something that does not have very good quality. In the case of the toaster, I merely wasted money. March 15, 2012 Third-Party Quality Inspections
  4. 4. WHEN QUALITY IS CRITICAL For products, materials, or procedures that are critical for life safety, however, the ramifications of poor quality are much more substantial. Poor quality could cost lives. March 15, 2012 Third-Party Quality Inspections
  5. 5. Quality is also important for the purposes of production efficiency and timely completion of projects. Poor quality can delay delivery of products and projects, and can cost money, time and reputation—it can cost future sales and possibly even lead to litigation. March 15, 2012 Third-Party Quality Inspections
  6. 6. IS ISO 9001 ENOUGH? Companies that have obtained quality recognition under ISO 9001, for example, may require that their suppliers also have quality management system in place that help assure material traceability and product quality. March 15, 2012 Third-Party Quality Inspections
  7. 7. UILDING CODES & QUALITY uilding codes require building products to be dependable for life safety. A manufacturer seeking to obtain 3rd party qualification of a product as complying with building code (from ICC Evaluation Service, for example) must have a suitable quality management March 15, 2012 Third-Party Quality Inspections system in place.
  8. 8. THE ROLE OF INSPECTION Claims that a product or service meets quality requirements are not always enough. Frequently, companies that purchase products and materials require their vendors submit to ongoing inspections of their quality system by an independent quality agency. March 15, 2012 Third-Party Quality Inspections
  9. 9. Organizations like ICC Evaluation Service, which evaluates building products and materials, require independent inspections of a manufacturer on an annual or quarterly basis as a condition of the publication of a product evaluation. March 15, 2012 Third-Party Quality Inspections
  10. 10. Other regulatory agencies may also require ongoing independent inspections as well to provide verification of quality from companies in the applicable industries. March 15, 2012 Third-Party Quality Inspections
  11. 11. Manufacturers or potential clients, for example in the retail industry, may require their suppliers and vendors to submit to ongoing independent quality inspections as a condition of carrying their product. March 15, 2012 Third-Party Quality Inspections
  12. 12. MORE REASONS FOR INSPECTION Even absent any outside requirements, a business may consider independent quality inspections to assure customers of their commitment to quality, which may provide a competitive advantage in their industry. March 15, 2012 Third-Party Quality Inspections
  13. 13. So, if a business requires third-party, independent Quality inspections, what should they be looking for? What qualifications are important? March 15, 2012 Third-Party Quality Inspections
  14. 14. QUALITIES OF A THIRD-PARTY AGENCY • Independent inspection expertise • Expertise relevant to your industry • Directly involved in testing of the same or similar types of products or materials • Experts familiar with industry associations and standards, who understand your issues and needs March 15, 2012 Third-Party Quality Inspections
  15. 15. Of course, even the independent quality agency must be accredited in order to demonstrate that their inspection services meet an international standard, usually ISO/IEC 17020, “General criteria for the operation of various types of bodies performing inspections.” March 15, 2012 Third-Party Quality Inspections
  16. 16. EXPLAINING ISO/IEC 17020 ISO/IEC 17020 provides the standards for an inspection agency’s procedures for conducting business as an inspector of quality systems. March 15, 2012 Third-Party Quality Inspections
  17. 17. ISO/IEC 17020 addresses: • training requirements • inspection procedures • inspection safety • confidentiality • organization and management • customer complaints • and more. March 15, 2012 Third-Party Quality Inspections
  18. 18. Independent inspection agencies that are accredited to ISO/IEC 17020 have met higher standards for the services they provide and passed rigorous audits by an accrediting agency, demonstrating both compliance and competence. March 15, 2012 Third-Party Quality Inspections
  19. 19. ONGOING PROOF TESTING • Inspections sometimes requires ongoing testing. • It is prudent for an inspection agency to also offer testing services. March 15, 2012 Third-Party Quality Inspections
  20. 20. ISO/IEC 17020 and ISO/IEC 17025 Agencies that conduct testing may or may not be accredited under ISO 17025. ISO 17025 is similar to 17020, but pertains to testing services rather than inspection. Ideally, the laboratory will hold accreditation to test items identical or similar to their client’s products. March 15, 2012 Third-Party Quality Inspections
  21. 21. ACCREDITATION Many organizations, including IAS, A2LA, and others, accredit agencies to conduct inspection and testing services to ISO/IEC 17020 and ISO 17025. March 15, 2012 Third-Party Quality Inspections
  22. 22. INDEPENDENT IN INDUSTRY • Quality system governing its practices for testing and/or inspections • Proven competence • Ongoing audits on regular basis • Impartial and independent • Strict confidentiality March 15, 2012 Third-Party Quality Inspections
  23. 23. CONFIDENTIALITY POLICIES Inspection Agencies must operate under stringent confidentiality policies and guidelines in respect to their clients. All proprietary information is held in the strictest confidence. March 15, 2012 Third-Party Quality Inspections
  24. 24. ACCREDITATION ENSURES • Qualified inspectors • Independence from outside influences • Impartiality in assessing data • Effective inspection • Greater credibility March 15, 2012 Third-Party Quality Inspections
  25. 25. QUALITY PROCESS DEVELOPMENT • A manufacturing or service business must prepare a quality manual and define its quality procedures as required. • Also need to train personnel and document procedures in practice. • Demonstrate traceability of process and materials. March 15, 2012 Third-Party Quality Inspections
  26. 26. PROCEDURE DEVELOPMENT An inspection agency can support your quality system by: • Assisting with the development of quality system manual and procedures • Helping with training and procedure implementation • Conducting initial, informal inspection March 15, 2012 Third-Party Quality Inspections
  27. 27. INITIAL AND ONGOING AUDITS • Audit procedures and records • Review past activities • Spot check records • Issue non-conformances where necessary Non-conformances should be viewed as opportunities for process improvement March 15, 2012 Third-Party Quality Inspections
  28. 28. FOR THE LONG TERM • After several audits, non-conformances usually become minor or rare. • Process improvements are likely to improve client’s bottom line due to reductions in returns, complaints and rework. March 15, 2012 Third-Party Quality Inspections
  29. 29. CONFIRMATION OF YOUR QUALITY Your inspection agency will communicate to the agency or business with whom you are working to validate your ongoing commitment to quality and assure them of the ongoing quality improvements of your process, product or material. March 15, 2012 Third-Party Quality Inspections
  30. 30. A WORD ABOUT US Element’s worldwide network of laboratories, engineers, and industry experts help you identify any significant issues affecting quality, and provide initial as well as ongoing testing support. March 15, 2012 Third-Party Quality Inspections
  31. 31. Element has experts on staff experienced in independent inspection of products and materials for building and construction, and a broad range of other industries. March 15, 2012 Third-Party Quality Inspections
  32. 32. ELEMENT ST. PAUL ccredited laboratory & inspection agency road range of knowledge and expertise ctive in many industry groups, associations and standards committees. March 15, 2012 Third-Party Quality Inspections ndependent and impartial
  33. 33. Questions? Contact me: Tom Kolden, Manager of Auditing & Inspection Services Element Materials Technology 662 Cromwell Avenue, St. Paul MN 55114 Direct: 651-659-7340 tom.kolden@element.com March 15, 2012 Third-Party Quality Inspections

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