1. Eldrina L Bonner
3025 Dennis Place #107
Suffolk, VA 23435
Phone: 757-729-4991
drina28@yahoo.com
ADMINISTRATIVE ASSISTANT - HUMAN RESOURCE ASSISTANT
Customer Service Expert  Claims Analyst  Workforce Services Representative  Benefits Administrator
Dynamic Administrative Assistant and Customer Service professional with up to 15 years of experience
specializing in customer service, administration and support, time management, case management,
benefits and compensation, unemployment benefits and claims, data research,product knowledge, and
workshop facilitation. An avid communicator with extensive knowledge and experience in routine
customer service and administrative functions.
CORE COMPETENCIES
Professional Experience
Robert Half/Office Team Administrative Assistant (Temp) May 2016 – June 2016
 Prepare invoices, reports, memos, letters, financial statements,and other documents, using word
processing, spreadsheet,database,or presentation software.
 Answer phone calls and direct calls to appropriate parties or take messages.
 Conduct research,compile data,and prepare papers for consideration and presentation by
executives, committees, and board of directors.
 Attend meetings to record minutes.
 Greet visitors and determine whether they should be given access to specific individuals.
 General clerical duties including photocopying, fax and mailing
Student Services Administrator Tidewater Tech Trades, Norfolk, VA Aug 2012-April 2016
Perform and coordinate and variety of student services duties, such as student advising, student records
maintenance, and coordination of multiple student activities at the school to obtain an overall goal of
enhancing student satisfaction, success retention, and program completion for the campus.
 Work closely with the Campus Career Services Coordinator to bridge the academic process with
the employment process prior to and upon graduation
 Record, compile, transcribe and distribute minutes of meetings
 Prepare and modify documents including correspondence,reports, drafts, memos and emails
 Prepare agendas for meetings and prepare schedules
 Schedule and coordinate meetings, appointments and travel arrangements for managers or
supervisors
 Departmental Support
 Paper and Electronic Filing
 Event Planning
 Training/Coaching
 Assist Supervisors With Projects
 Perform General Office Duties
 Actively Work With Clients
 Excellent Organizational Skills
 Interview/Evaluate Clients
 Type, Format, and Proof Read
 Strategic Planning
 Conduct Orientations/Workshops

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 Section 504 Liaison, ensure that students who voluntarily disclosed disabilities have access
to the campus and access to intellectual material
 Advise and maintain student access to campus Disability Services, acting as liaison for campus
with Office of Disability Services within the Corporate department of Student Affairs
Workforce ServicesRepresentative Virginia Employment Comm., Norfolk, VA Mar 2011- Aug 2012
Perform a variety of duties in administering employment programs designed to match applicant
qualifications with job opportunities.
 Interview and evaluate clients to determine their needs and provide quality workforce services.
 Explain program requirements and answer questions from claimants and employers.
 Conduct various workshops for claimant to help with their resume writing skills and interviewing
techniques.
 Adhere to state and federal regulations for claims benefits.
 Avid communicator with lines of business partners.
Claims Analyst Amerigroup, Virginia Beach, VA Nov 2007-Feb 2010
Under general supervision, evaluated entry level claims to determine the type and amounts of benefits
payable. Performs all authorized duties in the processing of claims allocated to the assigned market
consistent with all applicable company and departmental policies.
 Accurately interpret, understand and apply Medicaid contracts and fee schedules.
 Review insurance policies to determine coverage.
 Organized to work with detailed office using computers to enter,access,search,or retrieve data.
 Post or attach information to claim file.
 Transmit claims for payment or further investigation.
 Routinely stay abreast to claims regulations, procedures,and changes.
Benefits Administrator Electronic Data Systems, Chesapeake, VA Oct 2004-Oct 2007
Responding to client inquiries using the telephone system and plan specific information; including
performing benefit calculations, processing changes relate to participant life events, researching data and
eligibility issues, monitoring and managing completion of participant cases in case management,and
creating reports on client activity. Outsourced Human Resource Consulting firm, in which responsibilities
were,but not limited to:
 Review work for team members when appropriate.
 Establishing and documenting cases into the Case Management System.
 Preparing well-structured written correspondence.
 Specializing in HIPPA Guidelines, COBRA,FMLA, STD, Family Status Change, and
administering/managing health benefits.
Education and Training
Academy of Dental Technology: Vocational School Certificate
Norfolk State University: Business Administration
Technology Summary:
Efficient in MS Office (Word, Excel, PowerPoint, Outlook, Access)
Typing Speed is 80wpm
“Held previous Administrative/Customer Service positions commensurate with other jobs.”
Detailed References Available Upon Request