1. Objective
To seek opportunities in a dynamic environment to broaden professional expertise in organizational
development, human resources and change management in order to contribute to the growth of
people and organizations.
Summary
Dynamic, knowledgeable and highly trained Human Resources Development professional with extensive
educational knowledge and practical application of adult professional training, talent and organizational
development with broad-based regional background in private, public service under academic and
commercial settings. Decisive professional with the ability to navigate complex requirements, receive buy
in from key decision makers, and collaborate with internal business units to identify critical needs and
ability to contribute towards personnel administration.
Professional Strengths
Corporate Learning, Coaching and motivation - Change management - Facilitation - Instructional
design infusing technology and technical writing – Talent Management and Training Needs
Assessment - Adult Learning theories and Educational Psychology – Continuous Process
Improvement - Quality control - Competency /Capability based program design and development -
Project Management and Monitoring – Multiple priority management – Learning Measurement-ROI –
Strategic thinking and Alignment
Education
MA, Instructional Design and Technology,, Nanyang
Technological University, Singapore
MBA., Business, Ottawa University, Kansas, USA
B.Sc. Bachelor of Science, (Math), St. Joseph’s College
Specialist Diploma in e-Learning Instructional Design,
Nanyang Technological University, Singapore
DACE, Diploma in Adult and Continuing Education, Workforce
Development Authority, Singapore
ACTA, Advanced Certificate in Training and Assessment,
Workforce Development Authority, Singapore
Certificate in Web Design, Cambridge University/MDIS
PG Dip in Software Technology
Apr 2008
Dec 2007
Apr 1987
Dec 2005
Aug 2012
Apr 2011
Apr 2005
Dec 1987
Career History Civil Service College, Singapore
Senior Learning Designer / Development Specialist
Aug 2011 –
Talent Management Projects
 Sponsored and led a team of training specialists to use learning design and adult learning theory
in creating learning experiences that enhanced workplace performance to meet client’s business
goals.
 Led public service learning and development initiative and codifying - ROI Studies with the
objective of re-positioning the value of training programs to the key stakeholders in Singapore
public sector and to improve talent development and to identify the hot potentials.

2.  Developed a five-year Master Plan to seamlessly integrate and utilize the capabilities of
information-communication technologies and participant’s learning and translated them to
performance strategies and indicators with implementation time line to enhance the quality of
learning, training and development.
 Developed a bank of professional sub-competencies and aligned them to specifically designed
core competencies due to the evolving nature of learning design and curriculum development
framework, to be used as a job aid for internal talent management protocols and templates
targeting scalability, impact, relevance and innovation.
 Demonstrated my ability and provided expert consultancy advice on development processes and
recommended ways to develop new talent strategy and processes.
Organization Development - WOG
 Led Public Service Week 2012 Learning Journey and organized seventy-five journeys for the
whole of public service officers as part of transformation and change efforts, which includes
aligning people, processes and systems with the business, vision and strategies.
 Promoted functional relationship with both external and internal stakeholders on new business,
learning, training and performance consultancy services.
 Created and conduct focus group meetings with different business units for content developers
to share best practices on development initiatives and to provide a regular communication
platform to discuss ideas leading to improvements in talent management, organizational
excellence and internal processes.
 Participated as a co-chair- collaborative content sharing/work site for internal stakeholders on
Knowledge Management for the whole of government.
Instructor-led and online training
 Introduced innovative pedagogically sound training method such as team of facilitators led –
game based – authentic - simulated workshop enhancing individual and team efficacy.
 Led curriculum development activities, defined training strategies, developed and monitored
project plans for course developers, led a team in identifying training needs, and allocating
training resources and established standards and review process on trainings
 Led and coached programs on Train-the-Trainer, Presentation, Facilitation and Curation skills to
senior management officers and executives for individual various business units efficacy.
 Co-hosted webinars with different resource persons across the continent, which were
synchronously, blended (mobile and classroom) real time combined with curation methods
leading to training transition strategies.
Singapore Mass Rapid Transit (SMRT), Singapore
Head, Program Design and Development at SMRTi, Human Capital
Management, at SMRT Corporation Ltd
June 2009-
Aug 2011
Learning and Talent Development
 Developed and implemented methods and frameworks to evaluate the success of training
initiatives and ensured value for money is attained and business requirements are met.
 Developed strategic and operational annual training plans, aligned and complimented the
business plan 2015 and was building the required competencies and skills. Ensured that
curriculum, learning plan and learning capabilities are continuously aligned with the SMRT’s
strategic business objectives.
 Advised on management & soft skills, operation & maintenance, original equipment
manufacturer training programs, consultancy service and appropriate pedagogies to support
strategic thrusts of SMRT.

3.  Organized and conducted professional development programs for the respective business units
based on the level of competencies required and enhanced individual efficacy.
Talent Management
 Conducted assessments to identify project scope, determined needs, and identified instructional
plans that are appropriate to the learning strategies and resources to train staff on skills and
attitudes.
 Conducted on-site needs assessment, developed and implemented needs assessment
questionnaires as well, to determine target audience training needs. Analyzed data, wrote
summary reports, and recommended training options.
 Gained familiarity of using organizational developmental tools like MBTI, Fundamental
Interpersonal Relations Orientation Behavior (FIRO-B), Workplace Big 5 (WPB5), Gallup's Strength
Finder for organizational gap and staff personality analysis as part of talent management and
development.
Succession Planning:
 Provided consultancy and coached on improving individual performance through the effective
use of IDP-Individual development plans and improving people management skills. Used
assessment tools to assist in performance management and development.
 Assisted in identifying and predicting possible patterns of career development for individual
employees. Designed assessment approaches to facilitate personal development and identified
hot potentials among management interns.
Organizational Development and Excellence
 Promoted the traditional HR division to Strategic HR services and promoted appropriate Learning
and Development strategies to aligned with new business vision to bring in more revenue to the
organization.
 Bench marked internally and externally for both performance and process and led a team of
industry specific training council for constructive tripartite relationship between the government
agencies, management and unions.
Learning Design and Curriculum Development
 Designed, developed and implemented cost effective and timely training solutions to ensure
desired learning outcomes are achieved and business requirements are met.
 Designed and developed ‘Train the trainer’, leadership development, technical, managerial and
soft skills programs including process, facts and concepts.
 Introduced social media integrating with LMS and conversion of face to face programs to blended
learning programs
 Improvised the simulation based workshops into pedagogically sound training programs worth
S$2.9m
 Created instructor/participant guides, skill exercises, role-plays and job aids ensuring material
follows corporate format, matched course objectives, supports business strategies for a wide
variety of technical and soft skills training programs resulting in classes with high standards.
 Designed, developed and facilitated Train-the-Trainer courses to program managers of various
business units on writing performance objectives, outlines, instructor and participant guides,
exercises, and job aids. Resulted in field managers’ ability to create and implement their own
training sessions just in time.
 Demonstrated ability to design and develop a range of training programs based on Workforce
Skills Qualification framework – competency based training program and redesigned a range of
non-competency trainings to WSQ’s competency based training
 Created an ID process flow identifying roles, responsibilities, and steps for learning designers and
business unit managers to streamline the content development process.

4. Human Resource Partnering
 Served as consultant to internal clients on training and development issues, obtained sound
understanding of business needs and responded with professional advice and solutions that add
measurable value to the business.
 Collaborated with leaders from various BU’s and BSER-HR Managers to ensure a holistic approach
to training and development that are aligned to future strategic plans of SMRT.
 Partnered with technical SMEs to develop solutions, provided learning advice, peer reviewed and
enabled resources thus by Creating SMRT workforce qualifications framework using the standards
set by Work Force Development Authority of Singapore.
Legal, Compliance and QA
 Developed request for proposals, negotiated contracts, managed vendor to ensure product
quality, deadlines met, and budget maintained on WBT and instructor-led training projects.
 Demonstrated ability to design and develop training materials clearly and concisely with an
expert level of skills. Edited course materials, established objectives, and ensured content would
pass corporate required legal and regulatory reviews.
 Ensured continuous improvement in all aspects of learning and development – people, process
product, perspective and policies using PDCA approaches as a team as to develop talents.
 Promoted good working relationship with both external and internal stakeholders and developed
strategic alliances and partnership to leverage on expertise and resources to create buy-in.
Singapore Polytechnic, Singapore
Educational Technologist/Adviser, Educational and Staff Development
Department, Division of Human Resources
Feb 2007-
June 2010
 Introduced innovative learning tools, methods and provide insights on how the learning tools can
be used or adapted in various applications to align people, processes and systems with the
business and organizational vision and strategies of our various schools and organizations.
 Implemented Large-scale technology implementations, such as blackboard Learning Management
System and Learning Content Management System and demonstrated track record of success in
the planning and implementation of organizational change, delivery of employee and supervisor
development programs, communications and assessments, resulting in improvements in team
and institution’s effectiveness
 Managed resources, teams for educational technology and R&D projects.
 Created local strategy/policy related to educational and teaching and CDIO (Conceive - Design -
Implement – Operate) development, educational technologies to align the schools to the CDIO
framework.
 Organized educational technology related events / focus group meetings in across different
schools/ teams/institution and led towards organizational excellence in teaching and learning.
 Collaborated and created change agents in the institution having related interests and objectives.
 Identified and overcome barriers to digital development / use of educational technologies.
 Identified needs and opportunities for development/deployment of educational technologies
across various schools
Projects:
 Evaluation of all educational projects developed by ESD
 Production of e blended / flexible educational exemplars and professional development
workshops based on TNA
 Development of skill matrix for Educational and staff development.
 Development of support benchmarking for teaching and academic staff

5. Personal Responsibility:
 Actively seek to keep abreast of developments in educational technologies
 Facilitate access to educational technology expertise and services
 Liase & collaborate with other departments in SP having related interests & objectives
 Act as consultant, mentor or change agent for other staff
 Advise and assist with introduction of new technology into educational & teaching programs
 Increase colleagues’ awareness of best practice in educational technologies
 Enable exchange of ideas and experience in technology-based educational and teaching
 Facilitate & support access to computer-based educational resources
 Consult with support staff on appropriate use of educational technologies.
 Identify needs & opportunities for development/deployment of educational technologies.
Management Development Institute of Singapore, Singapore
Sr. Manager, Learning and Development (Human Resources & Product
Development Management)
Aug 2004-
Jan 2007
 Developed and implemented Learning and Development framework, procedures, policies and
systems to meet the learning requirements of the organization.
 Conducted training needs assessments and task analysis leading towards the improvement of
talent management strategies.
 Facilitated training on pedagogies, developed strategies and implemented the training programs
for trainers as part of talent development and individual development plans.
 Managed training and development initiatives are supporting department goals and identified
the performance gap to organize training for the staff to attain the optimal performance of
talents.
 Solved internal business issues, market forces and ensured that the components of the training
address them effectively
 Managed and implemented large-scale training programs, utilizing a variety of delivery media
 Formulated training policies, programs and schedules based on requirements identified from
TNA, company business processes, business systems, changes in products, procedures and
services to clients
 Facilitated learning through classroom, e-learning and large group presentation addressing
specified business requirements.
 Developed training manuals, reference library, testing tools for evaluation, multimedia visual aids
and other educational materials.
 Measured the progress and evaluated the effectiveness of training using Kirkpatrick’s framework.
 Implemented the e-Learning Project from inception to deployment
 Constructed e-learning instructional designs for 390 hrs of online learning and organized blended
learning programs for trainers, managers and channel partners
 Consultation to associate trainers to produce the best training content for corporate trainings to
certification to degree level programmes effectively with priority given to learner’s needs and
client’s needs
 Managed vendor relationships and negotiated vendor contracts
 Developed and managed new products (PDM) by working from content providers to Universities
across the globe
 Contributed articles on a regular basis to Horizon - in house monthly magazine
The Stansfield Group Pte Ltd, Singapore
Manager, E-Learning & MIS
Aug 2001-
July 2004

6.  Staff Performance Analysis, Training and Development.
 Assessed e-learning readiness to implement the full spectrum of e-learning implementation.
 Evangelized and Promoted e-learning within the group and created the e-learning Roadmap.
 Evaluated e-learning Solutions for LSE and UOL programs.
 Deployed and administrated the Bb Learning Management System.
 Recycled learning objectives for ease and effective online training solutions.
 Implemented and Integrated LMS with the School Management System.
The Fourth R Inc, USA
Senior Regional Manager, ASIA (Curriculum and Business Development)
1991-2001
 Led a team of 35 and developed a theme based curriculum (Cyber city, Net Travelers) and
supported the needs of the schools and contracted with more than 52 schools and 71 franchise
centers in the region.
 Developed and implemented a low-cost, high-impact marketing and outreach strategies with the
goal of increasing Sub Franchise centers
 Developed and implemented policies, procedures and operational practices to support
curriculum model
 Identified the areas for new product development, based on market gaps, emerging business
issues / practices.
 Collaborated with UNICEF India, and The Hindu Young World, which brought US$ 1.50 million
increase in revenue for the year 1999-2000. Direct Marketing of 27 school implementations
increased the profit by 22%.
Earlier experiences were on Business Development
Computer
Skills
 MS Word, Excel, PowerPoint, Ms-Project
 Macromedia Dreamweaver, Fireworks, Flash
 Learning Director, Hot Potatoes, Camtasia Studio, Impatica, Lectora etc
 Deployment of SQL, Windows 2003 server, Rapid AV Encoder, Streaming
servers
 Blackboard (LMS and LCMS), WebCT, Moodle, LAMS
Workshops
 Certificate in Web Design - Cambridge University/MDIS
 Analytical and Creative Problem Solving Skills - MDC, Singapore
 Effective Delegation and Empowerment - Training Edge, Singapore
 Engaging Customers Effectively - Training Edge, Singapore
 Writing For the Web - British Council, Singapore
 Writing for Approval – Civil Service College
 Professional Presentation: Becoming a Polished Presenter-Civil Service College
 Multimedia for Learning Professionals-Halls Multimedia

7. Membership /
Subscriptions
Membership
American Society for Training & Development
Training & Development Discussion Group
Brandon Hall Research
Alumni - Nanyang Technological University
Alumni of MBA’s - Ottawa University
Subscriptions:
HumaNext
Campus Technology
Learning TRENDS by Elliott Masie
My
Personality
Below are my top five themes of talent, ranked in the order revealed by my
responses to the Clifton Strengths Finder.
Input: People who are especially talented in the Input theme have a craving to
know more. Often they like to collect and archive all kinds of information.
Learner: People who are especially talented in the Learner theme have a great
desire to learn and want to continuously improve. In particular, the process of
learning, rather than the outcome, excites them.
Activator: People who are especially talented in the Activator theme can make
things happen by turning thoughts into action. They are often impatient.
Focus: People who are especially talented in the Focus theme can take a direction,
follow through, and make the corrections necessary to stay on track. They
prioritize, then act.
Self-Assurance: People who are especially talented in the Self-Assurance theme feel
confident in their ability to manage their own lives. They possess an inner
compass that gives them confidence that their decisions are right.