Edward G. Crosby Jr. (Ed)
11447 Ledbury Way
Germantown, MD, 20876
Cell (301) 787-0474
Home (301) 540-5845
egcrosbyjr@gmail.com
ExperiencedinSatellite, Video, Fiber,Voice,GovernmentServicesandIPtechnologyin Sales,Marketing, Engineering
and Operations.Nortel and Cienacertified;MS Office Suite proficientandenrolledinPMP certification training.
January2015 - June 2016 Epsilon:SalesEngineer
Responsible forprovidingtechnical supporttoSalesTeamand to assistwith salesinVoice,Layer
2 Ethernet,Colocation,IPDIA andIP Transit,INaaS(SIPtrunking,TDMto IP and Signaling
translation) andCloudServices.Actasa liaisonbetweenSales,Engineering,Provisioningand
BusinessSupport.SupportSalesbygathering technical requirements,respondingtoRFPs, RFIs,
respondingtoCustomertechnical inquiriesandall non-standardcomplex technical solutions.
Responsibilitiesincludeperformingcapacitychecks, generate conceptualdesigns,approve
service orders andgenerate solutions andMethodsof Procedures(MOPs) forCustomers.
March 2014 – January2015 UnisonSite Management:Site OriginationCoordinator
Responsible forcoordinationandschedulingof Site DevelopmentOfficerSite VisitswithClients
to reviewpotential WirelessRevenueopportunities. AsSite OriginationCoordinatorperformed
preliminaryqualificationscreeningandreview of currentCell Tower structure andtenants.
Utilized internaltrackingsystem(SMS) andscheduledandcoordinatedmeetingsinOutlook.
October2013 – January2015 MarketStar: SalesAssociate (PartTime)
Responsible forfiberopticssales,includinginside sales,orderentryandtracking.
July2012 – May 2013 Zayo Group LLC: CustomerOperationsManager
Responsible forwritingPostMortemsforZayocoveringall productsets,includingDarkFiber,
Optical (WDM),IP,Fiberto the towerand Maintenance (Change Management). Requiredto
Researchtrouble ticketsand pull informationsuchasfibercutand equipmentfailure durations
and provide Customers withadetailedSummary,Reasonforthe Outage,Corrective Actionsand
a detailedTime Line of eventsthatidentifiedandresolvedthe problem.
January 2007 – June 2012 AboveNet INC:Post SalesProjectManager(NetworkManagementCenter)
Responsible forplanningandimplementationof commercial andcarriercommunications
Networkprojects(C/DWDM,SONET,Ethernet,IP) thatadheredtoapprovedplansbudgetsand
schedules. Providedspecializedtechnical andadministrative expertise. Coordinateand
facilitate withinternal andexternal resourcestoeffectthe timelycompletionof projects.
Coordinate postsales customerprojectimplementation. Managedlarge complex project
functionsandprovideddirectsupervisiontoall groupsinvolvedinthe implementationof
communicationsprojects. Developed Corporate processesandprocedures includingChange
Management(keyrole indevelopmentof Change Managementprocess assole person
responsible forall of AboveNet’s NetworkPlannedandEmergencyMaintenance. RMA
(returneddevices),vendortracking andInternal TicketHandling relatedtoCustomerandNMC
interactionalongwithreportingoncustomernetworkperformance (MonthlyCustomer
NetworkAvailabilityReports). SPOCforunreturneditems (RMA) fromGlobal FieldOperations.
SPOCfor Facebook,developed,documentedandimplementedCustomerbandwidthondemand
Product. PostMortems forOptical and Dark FiberCustomer'srequiringa timelineanddetailed
reasonfor the outage. Managementreports:includingACDdepartmentalreports, chronic
ticketreportsand NMC vendorequipmentinventory.
September2006 – January 2007 AboveNetINC: Optical Engineer(NetworkManagementCenter)
Responsible for7x24 dayto day operational tasksassociatedwithcustomerinstallation,
Surveillance andtroubleshootingof darkfiberandoptical transmissionnetworks. Provide
technical assistance tofieldengineersandfacilityengineers. Functionsincluded;customer
support(Trouble tickets),customerinstallation/de-installation,ensure customerService Level

Agreementsare maintainedincludingescalations,focal pointforcustomersduring problemlife
cycle,maintaindocumentationandsystems,coordinate ChangeManagementactivitiesand
provide technical supportandguidance tojuniorengineersandfieldoperations.
February2006 – September2006 AbovenetINC:SeniorProjectManager
Responsible forinstallationandmaintenance of regional outsideplant. Requiredtosubmit
purchase requisitionsforcable andductsand update,fiberroutesandmanage splice vendors.
Installedthe DCMetro fiberWDM ring.
May 2004 – October2005 Eftia Corporation: Manager USA ProjectOffice.
Responsible fordeliveringsoftware releasesandpatchestoexistingCustomersaswell as
Newbusinessdevelopment.
March 2003 – May 2004 MCI: SeniorProjectManagerMarketingSystems
Responsible forimplementation,trackingandbillingof all MCI CustomerandCorporate Number
assignments (ANIandCallerID) managinga3rd
party vendor.
June 2001 – February2003 MCI: SeniorProjectManager(UUNET) Performance Managementreports.
January2000 – May 2001 MCI:SeniorProjectManager(UUNET)
Ciscoand Alcatel ProjectManagerresponsible forreportingvendorperformance anddelivery.
Responsible formigrationof UUNETonto MCI Change Managementsystem(MASTARS).Project
deliveredonschedule.
January1997 – December1999 MCI: (Regional Operations)SeniorProjectManager
Responsible forimplementationandmanagementof all MCIMetro (Local) Nortel DMS and
Siemens systemsincludingorderentry, tickethandlingprocedures,managementreportingand
Change Management. Matrix Managedall fieldSupervisorsaswell asteamof Local Service
Consultants.
January 1994 – December1996 MCI: Technical Consultant II(GovernmentSystemsPostSales)
Responsible forassignedCustomerreportingandimplementationof NOAA globalVSATframe
Relayhurricane trackingsystem. Projectdeliveredonschedule andwithinbudget.
July 1992 – December1993 MCI: Technical Consultant (Global Networks)
Responsible forInternational designsandpricing,includingcomplex bids. Providedtraining
for MCI Technical Consultantsregardinginternational pricinganddesign.
July1991 – June 1992 MCI: Technical Consultant(Complex Bids) Networks
Responsible forall networkdesignandpricingforlarge voice,data,videoandlargercomplex
international networks.
July 1989 – June 1991 MCI: SeniorProjectEngineer(IBMAccountteam)
Responsible forimplementationof IBMAutomaticCall Distribution(ACD) enhancedfeature
Systemin Raleigh, NorthCarolina. Projectdeliveredontime. VSATsales.
October,1987 – June, 1989 MCI: ProjectEngineer
Responsible forthe implementationof internalX.25NetworkMonitoring (ESF) project, utilizing
56 kbpsBackbone circuitsand 9.6 kbpstail circuits.Projectdeliveredonschedule.
July 1985 – September1987 MCI:Multiplex (MUX) Engineer,orderprovisioning, routinganddesign DS3/Fibercircuits.
July1983 – June 1985 Satellite BusinessSystems:Central Office Engineer,floorplan,power,cablingandequipment.
July1981 – June1983 Satellite BusinessSystems: SeniorCircuitLayoutanddesign Engineer,orderentryandtracking.
December1980 – June 1981 Satellite BusinessSystems:Technical Writer
Certifications:
Nortel 5751ZB Optical Metro 5100/5200 OperationsandMaintenance. Certified: August2006.
Ciena CN4200 OAM&P w/On-CenterNCS. Certified:October2006
Education:
State Universityof NewYorkat Morrisville:Associate of AppliedScience Degree Mechanical Engineering.Graduated
1978.
Marlboro Central HighSchool:Marlboro,NY, RegentsDiploma.Graduated 1976.
References: Provideduponrequest.