1. MANAGEMENT PROFESSIONAL - FINANCE AND LOGISTICS
Supply Chain | Procurement | Business Management | Conflict Management | Operations
EDWARD D. COPE
Fort Worth, TX 76131
(817) 584-1857 | edwardcope@yahoo.com | www.linkedin.com/in/edwarddcope
Dedicated management professional with over twenty years of experience in office and warehouse environments
delivering excellent financial and logistics services. Extensive knowledge of internal controls, compensation
analysis, and inventory transactions. Results oriented leader with superior ability to implement successful
accounting and inventory plans. Proficient in technical skills, office tools, and business applications. Seeking
to utilize diverse background in a case management role with an organization that values efficiency and client
satisfaction.
A R E A S O F S T R E N G T H
✓ Accounting ✓ ContractNegotiation ✓ Training and Development
✓ Workforce Management ✓ Information Technology ✓ Budget Management
✓ Financial Analysis ✓ ProcessImprovement ✓ Forecasting/Reporting
K E Y S K I L L S A S S E S S M E N T
CRITICAL THINKING – Allocates resources and executes initiatives to increase productivity and improve staff
performance.
QUALITY ASSURANCE - Assesses the effectiveness and quality of services provided, lending due diligence to all
projects.
CAREER PROGRESSION
Genco Technology Solutions, Fort Worth,TX 2011 – 2015
OPERATIONS MANAGER (2013 – 2015)
Coordinated three departments, including management of 3 supervisors and up to 70 employees, reporting
statistical and financial results as needed. Managed Reverse Operations, overseeing daily shipment returns
to equipment manufacturers. Regularly monitored and evaluated performance of finance team according
to high customer service standards. Collaborated across organization to ensure delivery of appropriate
services. Managed Special Projects Department and Customer CARES Department, overseeing billing
transactions for clients. Created and submitted billing data used for monthly customer invoices, ensuring
prompt payments. Participated in weekly conference calls with customer to review operational activities
and plans in a proactive approach to opportunity and problem identification and resolution. Conducted
monthly and quarterly business reviews, establishing agreed upon action plans moving forward.
Accomplishments:
• Collaborated with project teams to launch several new products for a vendor cellular company,
including home security kits and prepaid phone kits in Dollar General stores.
OPERATIONS/FINANCE MANAGER (2011 – 2013)
Monitored and reported exceptions, maintaining weekly communications with client company liaisons.
Performed daily metrics creation and reporting. Participated in monthly and quarterly business reviews,
resulting in continuous process improvements. Created and submitted billing data used for monthly
invoices. Conducted employee reviews, feedback sessions, and weekly communication meetings with hourly
team members, enhancing productivity and operations.
Accomplishments:
• Managed the startup, operation, and transition of the 3
rd
Party Logistics team responsible for
managing daily direct fulfillment transactions in US Cellular Corporation billing system, including
pricing and services contract.
✓ Built a reporting system, and achieved 30%+ in profit margin for entire duration of
oversight exceeding initial planned margins of 15%.
✓ Trained 3
rd
Party Logistics team in customer service and periodic customer reviews.
• Developed and executed multiple initiatives through teammate involvement and feedback sessions
that ultimately led to 50%+ increases in productivity from startup.
• Assisted in drawing up and negotiating contract over 6 month period, resulting in pricing and terms
of services to be rendered by new department.

2. • Added USCC claims to responsibilities while simultaneously completing cross-training with
Financial Planning and Analysis team on Original Equipment Manufacturer.
✓ Ensured best practices, supporting function forecasting, cost planning, and accounts
receivables.
United Parcel Service, Dallas, TX 1991 – 2011
FINANCE SUPERVISOR (2004 – 2011)
Worked in finance group as a liaison with corporate payroll function to resolve payroll issues such as
garnishments, wage rates, time card errors. Provided oversight of payroll quality for a district of 7,000+
employees. Conducted payroll and timecard entry training for district-wide timecard systems, resulting in
improvements in payroll quality and reduction in payroll errors. Created payroll reports and training tools
to facilitate district payroll quality. Researched and reporting on large variances with General Ledger
accounts. Performed profit reporting and analysis, reviewing customer contracts to improve profitability
while maintaining customer satisfaction and problem resolution with customers regarding billing and service
issues. Monitored monthly General Ledger closing process. Developed policies and procedures to resolve
key performance issues.
Accomplishments:
✓ Oversaw creation of cost control and reporting tools for business unit, managing processes used to control
cost to reduce cost in district by 10%.
• Developed initiatives and reporting tools within district.
✓ Attained and exceeded payroll quality goals through training reporting development of payroll resolution
tools.
Package Operations Supervisor (2003 – 2004)
Planned and dispatched 30 full time employees to attain efficient and on-time delivery service while
maintaining cost controls. Resolved service issues, maintaining high level of customer care. Responsible for
daily training, accountability, and results reporting.
Hub Operations Supervisor (1999 – 2003)
Coordinated training and scheduling of 80 to 120 part time employees on the DFW Airport ground and air
package sorts, providing management and daily reporting on service and quality results. Maintained
quality sort results and identified improvement opportunities.
Full Time Service Provider (1998 – 1999)
Performed customer service duties and package delivery responsibilities. Organized and planned safety
committee activities.
Office Management Specialist (1995 – 1998)
Responsible for excellent customer service. Oversaw evening dispatch of up to 50 full time drivers,
completing nightly payroll and finalizing daily service reports.
Preload Operations Supervisor (1991 – 1995)
Supervised 30 to 40 part time employees. Planning of hours, accountability and daily results reporting to
maintain all quality and productivity goals.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Associate of Arts in Business, Tarrant College, Hurst,TX
Business and Accounting (80 hours), University of North Texas, Denton, TX
Project Management Courses, Amberton University, Onsite at UPS, Dallas, TX
Supervisor/Management, Code of Business Conduct, & Labor Management Training, UPS, Dallas,
TX
Labor Management Training, Genco, Fort Worth,TX

3. V O L U N T E E R E X P E R I E N C E
United Way, Coordinator for Fundraising Campaigns, Member and Annual Contributor, Dallas/Fort
Worth,TX
Lighthouse for the Blind, Volunteer, Dallas/Fort Worth, TX
Susan G. Komen, Volunteer Fundraiser, Dallas, TX