This Salesforce Training tutorial is all you need to learn about Salesforce. It is ideal for both beginners and professionals who want to understand the various Salesforce cloud services. Below are topics covered in this tutorial: 1. Why is Salesforce popular & in-demand? 2. Advantages: On-premise vs. Cloud 3. Where does Salesforce fit in the cloud model? 4. Various Salesforce Cloud Services 5. Salesforce architecture 6. Demo: Sales Cloud & Service Cloud

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What Will You Learn Today?
✓ Why is Salesforce popular & in-demand?
✓ On premise vs. cloud
✓ Where does Salesforce fit in the cloud model?
✓ What is Salesforce?
• W.R.T SaaS
• W.R.T PaaS
• Salesforce Cloud Services
✓ How does Salesforce work?
✓ Salesforce's presence in the market
✓ Demo of Sales Cloud and Service Cloud

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Why Is Salesforce Popular & In-Demand?
……and many more

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Why Is Cloud Service Better
Than On-Premise?

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Service On The Cloud
Salesforce Cloud Service
Flexibility Improved CollaborationLesser Investment
Reduced Carbon Footprint Automatic Software UpdatesBetter Security

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Where does Salesforce fit in the Cloud model?
SaaS PaaS IaaS

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Let’s Understand The Salesforce
Features W.R.T SaaS & PaaS

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Overview Of Salesforce Features

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Salesforce As A SaaS Company

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Salesforce Started Off As A Cloud CRM Company
 Deal Tracking
 Product planning, manufacturing & shipping
 Contact, Lead & Opportunity Management

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Traditional CRM vs Salesforce CRM
SALESFORCE CRM
Lower Cost
Hosted on company’s
own server
Takes months or even
years to set up
Difficult to
understand and use
Hosted on the cloud
Can be set up in few days
or weeks
Easy to use and
understand
TRADITIONAL CRM
High Cost

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Various Salesforce Cloud Services
Sales
Marketing
Service
Analytics
Community
App
Commerce
IoT
Health

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SaaS – Sales Cloud
Sales Cloud
Platform for managing your Customers, Leads & Opportunities

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SaaS – Marketing Cloud
Marketing Cloud
Digital marketing platform for targeting leads &
customers

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SaaS – Service Cloud
Ser vice Cloud
Help desk software solution to track
customer tickets

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SaaS – Analytics Cloud
Analytics Cloud
Analytics platform for gaining business
insights

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SaaS – Community Cloud
Community Cloud
Customer community which boosts the interactions
between customers and service agents.

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PaaS – App Cloud
App Cloud
Collection of various platforms for developing
applications (Force.com, Heruku, Lightning app
builder, Fuel)

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SaaS – Commerce Cloud
Commerce Cloud
Platform used by e-commerce companies
for enhancing shopping experience

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SaaS – IoT Cloud
IoT Cloud
Supports integration with IoT devices for
getting data in and achieve automation

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SaaS – Health Cloud
Health Cloud
Health management platform for storing
patient’s health records

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Salesforce As A PaaS Company

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Traditional Development

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Advantages Of Salesforce Development
FASTER

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Salesforce App Development Platforms
Force.com
Heroku
Exact
Target Fuel
Lightning
App Builder

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How Does Salesforce Work?

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Salesforce Architecture:- Multi-Tenant
MULTI-TENANT ARCHITECTURE
Common
Application
for all Clients
➢ Single instance of a software serves multiple tenants.
➢ Economical; resources & maintenance cost is shared.
➢ Provider has to update only one application and
changes will get updated for all the clients.
➢ Single database stores data of multiple clients.
➢ Sharing rules enforced by Governor limits.

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Salesforce Architecture:- Meta-Data
➢ Salesforce platform uses a metadata-driven
development model.
➢ Functionalities of an app are defined as metadata in
a database.
➢ Allows developers to concentrate only on building
the application.
➢ Includes processes, assignment rules, sharing &
security settings, Visualforce pages & Apex triggers.
➢ Stores page layouts for: Accounts, Contacts, Leads.
Polymorphic
Application

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Salesforce’s Presence In The Market

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Salesforce By The Numbers
Customers Applications
Installations
CRM Market Share
AppExchange Usage
70%
Of Customers
150,000 19.7% 2,700
3 Million

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Demo:-
Force.com – Sales & Service Clouds

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Course Details & Customer Reviews
Go to www.edureka.co/salesforce-foundation-combo
Get Edureka Certified in Salesforce Today!
What our learners have to say about us!
Zakiuddin says, “I am very thankful to the instructors and support
team who are helping the students to achieve their goals in all the
necessary and possible accepts. I, being an operations manager
will recommend Edureka as an exceptional place to learn.”
Jonathan Tribhuwan, Sr. Lead Associate says, “The instructors have
deep knowledge and simple ways to educate us. I especially liked the
way they take us through the SFDC platform instead of playing
through the PPT.”
Madhu Chetan, Siebel Consultant at Medtronic says, “Salesforce
class was interactive and the instructor was knowledgeable.
Customer support is really good and course content is well
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