Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. See More: https://bit.ly/2TXUjr5

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HOME / COURSE / CUSTOMER SERVICE / ADVANCED DIPLOMA IN CUSTOMER CARE AND RELATION
Advanced Diploma in Customer Care
and Relation
( 6 REVIEWS ) 467 STUDENTS
Customer care service holds daily business exercises like promoting, deals and so forth. This course is
intended for people who …
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TAKE THIS COURSE

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FREE
1 YEAR
LEVEL 4 - ADV. DIPLOMA
COURSE BADGE
COURSE CERTIFICATE
43NUMBER OF UNITS
0NUMBER OF QUIZZES
1 DAY, 6 HOURS
HOME CURRICULUM REVIEWS
Customer care service holds daily business exercises like promoting, deals and so forth. This course is
intended for people who are intrigued to improve capacities or upgrade their attitudes in this eld.
This course is designed to provide you with the strategies that will help you expand competition in
your occupations. It helps you gain the skills that are required to deal with the dif cult situations. This
course will likewise enable you to improve you communication skills which will make it easier to
speak and build good relationship with the clients.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to
complete the course, the answers will be in the form of written work in pdf or word. Students can
write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers
are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the
assignment of the course as part of the assessment. Upon successful completion of a course, you can
choose to make your achievement formal by obtaining your Certi cate at a cost of £49.
Having an Of cial Edukite Certi cation is a great way to celebrate and share your success. You can:
Add the certi cate to your CV or resume and brighten up your career
Show it to prove your success

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Course Credit: Edukite
Customer Service Basics
Customer Service and Retention Templates 01:00:00
Customer Service & Retention Checklist 01:00:00
Customer Service Checklist 01:00:00
Developing Customer Relationship Skills
Good Customer Relationship – Why is it Important? 01:00:00
Understanding Your Customers 01:00:00
How to Calculate Customer’s Lifetime Value 00:30:00
How to Keep Your Customers Happy? 01:00:00
How to Get Your Customers to Say ‘Wow!’ 01:00:00
Proven Methods of Customer Retention 01:00:00
The Art of Customer Follow-up 01:00:00
Loyalty Marketing Program 00:30:00
Promotional Items to Enhance Customer Relations 01:00:00
Handling Customer’s Complaints 01:00:00
How to Deal with Dif cult Customers 01:00:00
COURSE CURRICULUMCOURSE CURRICULUM

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Introducing the Seven Deadly Sins of Customer Service! 01:00:00
Customer Relationship Management (CRM) Software – The Bene ts 01:00:00
Choosing a CRM Program 00:30:00
Customer Service over the Phone 01:00:00
Becoming A Customer Service Professional
Module One – Getting Started 00:30:00
Module Two – Who We Are and What We Do 01:00:00
Module Three – Establishing Your Attitude 01:00:00
Module Four – Identifying and Addressing Customer Needs 01:00:00
Module Five – Generating Return Business 01:00:00
Module Six – In-Person Customer Service 01:00:00
Module Seven – Giving Customer Service over the Phone 01:00:00
Module Eight – Providing Electronic Customer Service 01:00:00
Module Nine – Recovering Dif cult Customers 01:00:00
Module Ten – Understanding When to Escalate 01:00:00
Module Eleven – Ten Things You Can Do to WOW Customers Every Time 01:00:00
Module Twelve – Wrapping Up 01:00:00
Activities 00:00:00

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Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Assessment
Submit Your Assignment 00:00:00
Certi cation 00:00:00
COURSE REVIEWSCOURSE REVIEWS

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4.6
6 ratings
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5 STARS
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