The document outlines 5 steps for business success according to Ryan Edwards, owner of EZR Management: 1. Surround yourself with reliable staff and other successful people who can help your business and provide support. 2. Always consider things from your client's perspective to best serve their needs. 3. Handle problems with apparent ease to build client trust, even if it requires work behind the scenes. 4. Celebrate accomplishments to avoid burnout and appreciate important milestones. 5. Continually improve and innovate your business to better serve clients and prepare for the future.

2. by Ryan Edwards, owner of EZR
Management

3. 1. Surround
yourself with
good people –
in your
business and in
your personal
life.
 Building a reliable staff is
not easy. Putting in the
effort to assemble the best
team will make your job
much easier in the long
run.
 Don’t stop creating your
support system at the door
of your office. Strive to
surround yourself with
other successful people to
learn from.

4.  Building a reliable staff is
not easy. Putting in the
effort to assemble the best
team will make your job
much easier in the long
run.
 Don’t stop creating your
support system at the door
of your office. Strive to
surround yourself with
other successful people to
learn from.
1. Surround
yourself with
good people –
in your
business and in
your personal
life.

5. If you’re still
finding your network,
here are some ways to build
those
valuable relationships:

6.  You’ve heard the adage: “Do unto others.” Start by
thinking of ways that you can be useful to others in your
community and in your industry.

7.  Attend industry events. Sit on a board for a non-profit
that shares your interests. Get out of your comfort zone
and you’ll start meeting some fresh faces!

8.  LinkedIn, or a private Facebook group of business
leaders in your industry, are great ways to connect with
professional contacts.

9. 2. Always
think like a
client.
 Before you answer a
question, stop and put
yourself in the client’s
shoes. Is your answer still
the same when you look at
it from someone else’s
point of view?
 Your business relies on the
partnership of your clients!
Make sure to serve them
better than your
competitors would, or your
competitors will.

10. 2. Always
think like a
client.
 Before you answer a
question, stop and put
yourself in the client’s
shoes. Is your answer still
the same when you look at
it from someone else’s
point of view?
 Your business relies on the
partnership of your clients!
Make sure to serve them
better than your
competitors would, or your
competitors will.

11. Any business model that
takes advantage of your client’s
misfortune is a short-term plan
set up for eventual failure.

12. 3. It’s never as
easy as it looks
– but if you
make it look
easy, you’re
succeeding.
 Of course, most small business
owners would tell you they love
their life’s work. Yet, no one
always loves the tough stuff that
has to happen behind the scenes.
 Every time you handle a problem
with apparent ease (despite
scrambling behind closed doors)
you are reinforcing your clients’
trust. That trust will turn into
positive word-of-mouth and
ultimately fuel your company’s
success.

13. 3. It’s never as
easy as it looks
– but if you
make it look
easy, you’re
succeeding.
 Of course, most small business
owners would tell you they love
their life’s work. Yet, no one
always loves the tough stuff that
has to happen behind the scenes.
 Every time you handle a problem
with apparent ease (despite
scrambling behind closed doors)
you reinforce your clients’ trust.
That trust will turn into positive
word-of-mouth and ultimately fuel
your company’s success.

14.  Get out of the office. Even after nine years, I still spend
half my day in my truck, face to face with my clients,
colleagues and the Memphis community. Relationships
are key to learning the areas where you can innovate.

15. 4. Stop to
celebrate
wins.
 Everyone needs a break, or they
will burn out. What better time
for a breather than when you’ve
accomplished a goal?
 The day when I went from
running EZR Management out of
my car to a bonafide office
building was one of my proudest
days. Yet, I treated it as yet
another day at work! Many years
later, I have learned that
important moments like this
should be savored and
celebrated.

16. 4. Stop to
celebrate
wins.
 Everyone needs a break, or they
will burn out. What better time
for a breather than when you’ve
accomplished a goal?
 The day when I went from
running EZR Management out of
my car to a bonafide office
building was one of my proudest
days. Yet, I treated it as yet
another day at work! Many years
later, I have learned that
important moments like this
should be savored and
celebrated.

17.  Conduct a client survey. If your business is growing, you
may not be able to talk to all your clients personally, no
matter how hard you try. A survey shows that you are
listening and can help you understand pain points for the
folks you serve.

18. 5. Keep
looking
forward.
 While I am all about celebrating
successes as a business owner,
I also firmly believe that you
should never stop improving and
innovating.
 New tools have a learning curve
for everyone. But they will also
help our clients get their needs
met faster, and help my staff to
streamline our responsibilities
while creating more time to
focus on relationships instead of
paperwork.

19. 5. Keep
looking
forward.
 While I am all about celebrating
successes as a business owner,
I also firmly believe that you
should never stop improving and
innovating.
 For example, new tools have a
learning curve for everyone. But
they will also help our clients get
their needs met faster, and help
my staff to streamline our
responsibilities while creating
more time to focus on
relationships instead of
paperwork.

20. Let’s Recap – 5 Steps To Success
1. Surround yourself with good people – in
your business and in your personal life.

21. Let’s Recap – 5 Steps To Success
1. Surround yourself with good people – in
your business and in your personal life.
2. Always think like a client.

22. Let’s Recap – 5 Steps To Success
1. Surround yourself with good people – in
your business and in your personal life.
2. Always think like a client.
3. It’s never as easy as it looks – but if you
make it look easy, you’re succeeding.

23. Let’s Recap – 5 Steps To Success
1. Surround yourself with good people – in
your business and in your personal life.
2. Always think like a client.
3. It’s never as easy as it looks – but if you
make it look easy, you’re succeeding.
4. Stop to celebrate wins.

24. Let’s Recap – 5 Steps To Success
1. Surround yourself with good people – in
your business and in your personal life.
2. Always think like a client.
3. It’s never as easy as it looks – but if you
make it look easy, you’re succeeding.
4. Stop to celebrate wins.
5. Keep looking forward.