Esa Ahon esitys varjo IT:stä 17.2.2012 EP:n kauppakamarin ICT-valiokunnalle

1. Varjo-it Shadow-it
Esa Aho
Tulevaisuustoimisto
Fujitsu Finland

2. Valo synnyttää aina varjon
Varjo-it
Varjo-organisaatio

3. Social-it EUAD BUAD
Consumer-it
BYOD ILCS
End-user-it
Personal cloud

4. Consumerisation
Mobilisation
Social media
Cloud
Trends & shadow-it
Copyright 2012 FUJITSU

5. Really?
Over the last
3 years user-it
added …
more to productivity
than corporate-it.
4 Copyright 2012 FUJITSU

7. The cloud paradigm shift
Service
Value Cloud Computing Era ecosystem
Business
Marketplaces Services
SaaS
(IaaS, PaaS)
Value Workload
jump Hybrid environment
Shift
Private
Virtualised Cloud
Enterprise
Apps Apps
Personal Apps
Client / Server Computing Era
Time

8. Gartner of the role of it
 The role of IT, once "Dr. No," has changed to one of enabler, collaborator
and orchestrator, particularly in the innovation arena.
 IT practitioners have choices:
Specialize and work for
third-party specialists (or vie
for the limited specialist jobs with
enterprises), or become more
business-focused and broaden
their knowledge and skills to
become versatilists.

9. What causes shadow-it?
 Historical division: it and business
 Centralised it
 Rigid it methodologies
 Functionality over efficiency
 Functionality over architecture
 “The more critical and important the application is, more
harder it is to use and learn”
 “SAP rekisteröintivariantti”

10. It way
 Access and security
 Licensed and controlled
 Cost and efficiency, productivity
 Traditional business app – form based user interface
 Development mentality (long, complex, best practices)
 Vs. quickly something which is good enough and fun to use
with easy access from anywhere and anytime

11. Services to Meet End-users Expectations
Back-office Private Infrastructure
IT Service Desk
Services Services
Services Availability Services
Account and access rights mgmt Request intake Capacity services
Asset management
Resolution 1st call Network Mgmt
License management
Wks Standardization Services Categorization Lan-to-Lan Services
Automated sw delivery Services Assignment Backup, archiving Services
Closíng
Communication Common Cloud
On-site Support Services
Services Managing IT IaaS DaaS
Problem resolution Services Paas MaaS
Service Deliveries Communication Services
Repair Services
Installation Services
Recycling Services Service Management
Personal help Services ITIL based Services Services
Product Delivery Service Manager
Incident Management Follow-up meetings
Services Problem Management Service break mgmt
Order mgmt Services Change Management Reporting services
Product Delivery Services Capacity Management Metering Services
Buffer store Services Service Quality Management InvoicingServices
Spare parts Services Copyright 2011 FUJITSU

12. High level it decision drivers
User Cost
experience
Productivity
Confidential 11 Copyright Fujitsu Services 2011

13. Copyright 2012 FUJITSU

14. Case Cisco
 More then 1 year ago, Cisco IT
moved from an environment
where all devices were
corporate-owned and
controlled, towards an
environment allowing end users
to choose from a broad catalog of
devices as well as use their own
devices.
 One year later
 Mobile device count grew 59% up to
more then 43.000 devices. iPhones
take up 40% of those
devices, BlackBerry 32% and Cisco
IT now sees a rapidly growing
community of Tablet users (15%), as
well as Android device users (10%).
Copyright 2012 FUJITSU

15. Conclusions
 You can’t stop shadow-it
 Strict control would just move
it deeper into the shadows
 Strict control measures would The goal should not only
undermine the reputation of be to minimize its risks, but
the it organization, harming to support and exploit its
business agility, creativity and benefits.
associated motivation
 Strict control would limit
sources of innovation
 But no control and support
will not work either
Copyright 2012 FUJITSU

16. Actions by Gartner
 The best practice is to  Regular, active monitoring of
shadow IT by the IT
recognize shadow IT organization
 as an inevitable and positive  Provision by the IT
aspect of a technologically organization of advice that
literate workforce in a modern enables and, where
enterprise. appropriate, encourages
safe, effective, efficient, and
connected deployment of
shadow IT
 Scrutiny and control by the IT
organization of how shadow
IT could affect critical aspects
of enterprise performance,
such as security and strategic
or reputational threats
Copyright 2012 FUJITSU

17. Measurement
Shadow-it is a thermometer
If it isn’t working, something else, ie. shadow-it is

18. Standardization Means Creating Dynamic IT
 The one-size-fits-all model is
under strain from consumer IT
 Consumer technology is an
opportunity, not a threat
 Organizations will remove
technology constraints, such as
fat clients or high-touch/silo apps
 People use their own technology
in the workplace  Governance and risk perception will change
 Greater agility and empowerment of users
 Organizations will have to be
 Support agile working and fast decision-
able to determine the best source making
of any service at any given time  Self-service and consumer services will
become the norm

19. Evolution of End-user Services
Workspaces for
individuals, projects, te
ams, expert networks
Corporate
Hosted shared Personal cloud
desktops (VCS) Cloud
workspace
Private
App Context aware cloud
repositories Virtual profiles provisioning
Virtual desktops App Reverse Synch. local
virt. apps VM cache
publishing
Locked & well
managed PCs
2008 2011 2014 2017