CSDP at TSW 2011
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CSDP Corporation is a services-led software company with the most flexible, agile solutions to automate post-sale service delivery, field service, reverse logistics, and customer service processes. We will be exhibiting at booth #23 at Technology Services World on October 24-26. At this event, we will be doing demos of our Service Relationship Management (SRM) software, which focuses on automating service lifecycle management and embraces the concept of service as a relationship. Visit our website at http://www.csdpcorp.com.
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CSDP at TSW 2011
- 1. Agility…Flexibility…Speed Customer Service Delivery Platform Corporation
- 2. 3 key areas that will help future-proof your services
- 3. Turn Cost Centers into Revenue Generators field service reverse logistics service solutions contract management warranty management customer service
- 4. Meet the requirements of changing people, products and environments
- 5. Adopt a single view of customers and service operations
- 6. Booth #23 Customer Service Delivery Platform
Hinweis der Redaktion
- Hello, I’d like to introduce CSDP Corporation, a services-led software company with the most flexible, agile solutions to automate post-sale service delivery, field service, reverse logistics, and customer service processes. We will be exhibiting at booth #23 at Technology Services World on October 24-26. At this event, we will be doing demos of our Service Relationship Management (or SRM for short) software, which focuses on automating service lifecycle management and embraces the concept of service as a relationship.
- When you stop by our booth, you’ll get the latest insights in these three key areas that will help future-proof your services:
- Turn Cost Centers into Revenue Generators. Stop bybooth 23 and you’ll learn how CSDP’s SRM tools and methods provide a framework to improve operational efficiencies and reduce costs in your service organization. At the same time, our software promotes higher customer satisfaction, which ultimately leads to greater contract renewals and increased revenue. Whether you are looking for field service, reverse logistics,customer service, warranty and contract management, or specific point service solutions, SRM can provide significant benefits.
- Meet the requirements of changing people, products, and environments. We’ll show you how our On-Demand Work Flow solution allows you to make work flow changes on the fly so you can instantly respond to customer, business, and environmental changes as they happen. This tool requires no system downtime or coding efforts for maximum flexibility and ease of use.
- Be more productive by having a single view of customers and service operations.According to a recent TSIA study, on average, their member firms havetolog into 13 disparate systems to manage their Service Lifecycle. With CSDP’s SRM software, you can eliminate logging into multiple systems (like yours, your partners, your clients’) and get all the customer and service data you need from one system. Your field service and call center agents will be able to quickly and efficiently resolve customer inquiries, diagnose service issues, and determine the proper resolution steps.
- With over 30 years of service industry experience, CSDP embracesa philosophy that concentrates on delivering service excellence, while improving your bottom line. We look forward to seeing you all at booth 23 at Technology Services World.