1. The Challenge regarding Service Level Assurance in Open Innovation Margarete Donovang-Kuhlisch , European Government Industry Technical Leader, PS CTO Team, [email_address]

4. Services Quality – on all Levels of the Future Internet Many opportunities exist for open innovation and delivery of smart services using the “IT Service System”. A network of metrics determines overall service quality. IT Delivery Learning Systems D. Solution/Service Design C. Farm the Base: Request Service, Provision Availibility E. Boundage: Establish a Service Experience Brand F. Client Value: Impact on Citizen/Enterprise/Administration Key Metrics: Response Time, Cycle Time Key Metrics: Service Availability, Efficiency, Performance, # Defects Control Systems Key Metrics: Participation, Inclusion, Loyalty, Reference-Ability Key Metrics: quality of life, market share/profitability, efficiency B. Preventing Repeated Incidents A. Enabling the Circle of Delivery Quality Service Consumers Service Negotiators Requests Solutions Front – Back Interplay Front Stage Delivery Back Stage Key Metrics: Cost Accuracy, Plan Risk, Asset Reuse

5. An Infrastructure Perspective for the Future Internet (Cloud) HPC, Mainframes, Servers Storage Networking Physical Hardware Virtualization Virtual Storage Virtual Application Server Virtual Application Server Virtual Application Server Virtual Networks Virtual Servers Workloads Innovation Enablement Software Development Virtual Classroom Web 2.0 Data Intensive Processing Scalable Transaction Processing Request Driven Provisioning Monitoring SLA Capacity Planning Dynamic Scheduling

7. European Platform for Intelligent Cities – Smart City Pilot w/ IBM Govt. Industry Framework

8. The Argument Stimulus Investments and Experimentation for an agile Digital Society and Economy in the twenty-first Century must leverage the Elements of modern Infrastructure. Converging the digital, physical, natural and human Infrastructures will help to achieve smart Information Discovery and Decision Making in any smart City . An integrated Network and virtualized Computing Power Infrastructure is the essential Foundation of any such globally-integrated Ecosystem and will become the Future Internet for Smart Cities serving Citizens & Businesses.