1. ELISABETH A. JANSSON
725 Trailhead Ln., Fort Mill, SC 29708
Home: (803) 431-9363  Cell: (803) 431-9363
ejanssong@aol.com
PROFESSIONAL SUMMARY
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Extensive background in the Mortgage/Banking industry totaling 10 years, including
appraisal review experience and preparing and processing loans for Underwriter
approval. Exceptional capacity to multi-task and manage numerous and often competing
priorities with ease. Proficiencies in demonstrating the use and benefits of process
management. Demonstrate ability to forge excellent working relationships from a
business-to-business perspective, as well as with internal team members.
SKILLS
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Strategic Thinker and Planner Self-Motivated
Strong Analytical Skills Exceptional Time Management
Task Oriented Planner Commitment to Teamwork
Superior Customer Service Skills Excellent Problem Solving Skills
Well Organized
WORK HISTORY
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Mortgage Loan Processor I, Full-Time, 40 Hours 7/2012 to 9/2014
Bank of America Corporation - Charlotte, NC
 Managed a large portfolio of customers throughout the default servicing lifecycle as a single point
of contact and trusted advisor.
 Oversaw a broad set of activities that included managing a portfolio of loans in default, loan
modifications, document validation, NPV modeling, short sales, deed in lieu and foreclosures.
 Initiated three-way conference calls with borrowers and experts to address specific questions and
situations.
 Clearly communicated customer’s status and notated in company systems of record.
 Responded to 3rd party inquiries, processed routine transactions, documented retention options,
researched and /or prepared documentation, and analyzed requests in accordance with established
guidelines to determine appropriate courses of action.
 Handled more complex levels of transactions related to Loan Modifications with limited
supervision.
 Completed daily tasks and duties along with an ability to follow and execute policies, procedures
and protocol required to complete assigned daily tasks.
 Assisted with Litigation, Mediation, Cease and Desist and Advocacy loans.
 Reviewed loan file to verify procedures per guidelines.
 Made introductory calls to verify loan details and request additional documentation if necessary.
 Responded to appeals and determined and verified that all necessary documentation was received
and completed to move the loan to underwriting review.
 Made right party contact within allocated timeframe and set customer expectation for document

2. delivery date.
 Managed pipeline of loans within required performance standards within closing and rate lock
time frame expiration.
 Guaranteed on time closing by completing all required pre-closing steps and preparing file for
Closer within required performance standards.
 Utilized company programs to verify all documentation was complete, legible and contained all
borrower signatures where appropriate.
 Obtained and reviewed customer documents, and cleared conditions commensurate with authority
level.
 Ordered necessary documents and followed-up with vendors/third parties to obtain in timely
manner.
 Submitted loans to underwriting for conditional review and full approval.
 Maintained monthly performance measurements.
Customer Relationship Manager II, Full-Time, 40 Hours 10/2011 to 7/2012
Bank of America Corporation - Charlotte, NC
 Managed a large portfolio of customers throughout the default servicing lifecycle as a single point
of contact and trusted advisor.
 Oversaw a broad set of activities that included managing a portfolio of loans in default, loan
modifications, document validation, NPV modeling, short sales, deed in lieu and foreclosures.
 Initiated three-way conference calls with borrowers and experts to address specific questions and
situations.
 Clearly communicated the customer’s status and notated in company systems of record.
 Responded to 3rd party inquiries, processed routine transactions, documented retention options,
researched documentation and analyzed requests in accordance with established guidelines to
determine appropriate courses of action.
 Handled more complex levels of transactions related to Loan Modifications with limited
supervision.
 Completed daily tasks and duties along with an ability to follow and execute policies, procedures
and protocol required to complete assigned daily tasks.
 Assisted with Litigation, Mediation, Cease and Desist and Advocacy loans.
 Made introductory calls to verify loan details and to request additional documentation if
necessary.
 Made right party contact within allocated timeframe and set customer expectation for document
delivery date.
 Ordered necessary documents and followed-up with vendors/third parties to obtain in a timely
manner.
 Maintained monthly performance measurements.
Loan Servicing Specialist II, Full-Time, 40 Hours 4/2007 to 10/2011
Wells Fargo Home Mortgage – Fort Mill, SC
 Demonstrated proficiency in internal and external research to analyze credit disputes and codes
and verified mortgagors’ information using company software.
 Proficient in the examination of information in numerous databases and maintained findings in
same, as well as documenting in Excel.
 Instrumental in the implementation of departmental projects and assisted with cross-departmental
workflow.

3. Appraisal Review Specialist, Full-Time, 40 Hours 7/2006 to 3/2007
Wells Fargo Home Mortgage - Fort Mill, SC
 Responsible for ordering appraisal reviews through vendors for all types of review products;
tracked appraisals for daily operations report.
 Executive level communication between account executives, brokers, underwriters and various
internal departments.
 Demonstrated proficiencies in Microsoft Office and internal loan processing system.
Loan Processor 1, Full-Time, 40 Hours 8/2004 to 7/2006
Wells Fargo Financial - Hagerstown, MD
 Owned daily operations of store front, including opening and closing the system.
 Ordered supplies.
 Received and posted payments.
 Opened, closed and balanced cash drawer.
 Notarized legal documents.
 Provided administrative support for finance sales.
 Processed all loans and verified documents prior to closing.
AA, Secretarial Science and Business, Davis College, Toledo, OH