1. PEOPLE DYNAMICS IN
MALAYSIAN ORGANIZATIONS
UCM 60303U3
Lecture 1
By: Dr. Shanthi Bavani
The Nature Of Organizational Behaviour

2. LEARNING OUTCOMES
• Define organizational behaviour
• Explain the goals and forces of organizational behaviour
• Understand the evolution and fundamental concepts of
organizational
behaviour
• Explain the distinction between the theories of
organizational behaviour
• Understand the major approaches of organizational
behaviour
• Discuss the response of organizational behaviour on
globalization,diversification and advancement in
technology

3. INTRODUCTION
ORGANIZATIONAL BEHAVIOUR
Understanding organizational
behaviour allows the managers to
better manage employee manager
relations, improves job satisfaction,
and stimulates innovation and
creativity thus guiding him into
creating a dynamic working climate.

4. DEFINITION
•According to Gary Johns, "Organizations
are social inventions for accomplishing
goals through group efforts".
•Organizational behaviour is concerned with
people's thoughts, feelings, emotions and
actions in setting up a work.

5. What is an Organization?
Is a group of two or more people
working together to achieve a
common goal.

6. GOALS OF ORGANIZATIONAL
BEHAVIOUR
Describe
Describe systematically how people behave under a variety of
conditions.
Understand
Understand why people behave as they do.
Predict
The managers would have the capacity to predict which
employees might be dedicated and productive or which ones
might cause problems.
Control
Managers need to be able to improve results through the
actions they and their employees take, and organizational
behaviour can aid them in their pursuit of this goal

7. THE IMPORTANCE OF
ORGANIZATIONAL BEHAVIOUR
•Sharpening and Refining Our Decisions and
Actions
• Personal Development through Organizational
Behaviour
• Achieving Organizational and Individual
Effectiveness
• Developing Interpersonal Skills

8. FORCES OR ELEMENTS OF
ORGANIZATIONAL BEHAVIOUR
People: People make up the internal social system in
the organization. They consist of individuals and
groups.
Structure: Structure defines the formal relationship
and use of people in the organization.
Technology: The technology imparts the physical
and economic conditions within which people work.
Social System: The social system provides external
environment within which the organization operates

9. EVOLUTION OF
ORGANIZATIONAL BEHAVIOUR
•Scientific Management Approach
By Frederick Winslow Taylor- his assumption was
that employees are motivated largely by money ($).
•Bureaucratic Approach
By Max Weber- bureaucratic form of structure that
would work best for all organizations.
•Hawthorne Studies
Workers are influenced by social factors and
behaviour of individual is determined by the group.

10. Basic Organizational Behaviour Models
Organizational
Behaviour
Models
Autocratic
Custodial
SupportiveCollegial
System

11. BASIC MODELS OF
ORGANIZATIONAL BEHAVIOUR
•The System Model
The system model emerged because of a strong search for higher meaning at work by
many of today’s employees; they want more than just a pay check and job security
from their jobs.
• The Custodial Model
If an organisation does not have the wealth to provide pensions and pay other benefits,
it cannot follow a custodial approach.
• The Supportive Model
The supportive model depends on leadership, instead of power or money.
• The Collegial Model
The collegial model depends on management’s building a feeling of partnership with
employees.
• The Autocratic Model
Depends on power which means that an employee must follow orders given or else
they will be penalized.

12. FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR
(2 Concepts)
Nature of People
1. Individual differences
2. A whole person
3. Motivated behaviour
4. Human dignity/ value of the person
Nature of Organization
1. Social system
2. Mutual interest

13. APPROACHES TO
ORGANIZATIONAL BEHAVIOUR
•Interdisciplinary Approach
• A Contingency Approach
• Productivity Approach
• Systems Approach
• Human Resources Approach

14. ORGANIZATIONAL BEHAVIOUR ON
GLOBALIZATION
AND DIVERSIFICATION
•Social Conditions
• Political Conditions
• Economic Conditions
• Organizational Culture Differences
• Workforce Diversification

15. Questions
(The Nature of Organization)
1. What is organizational behaviour?
2. Describe the models of organizational behaviour.
3. What are the five basic approaches to
organizational behaviour?
4. Describe the fundamental concepts connected to
organizational behaviour.
5. Justify, with examples, why knowledge of
organizational behaviour is important for
managers.