Dynatrace announced new features for their AI assistant Davis including notifications for Amazon Echo and Slack. They also discussed plans to further integrate Davis with Dynatrace search capabilities. The company announced a new Innovator Program providing hardware, workshops and early access to new features for 15 participants paying an annual $25k fee. Finally, they demonstrated a new integration with Microsoft HoloLens and discussed how Davis is built on Dynatrace APIs to provide multimodal interfaces for the future.

1. Bernd
Greifeneder
CTO and Founder, Dynatrace
#Perform2018
Alois Reitbauer
Chief Technology Strategist,
Dynatrace

2. #Perform2018
Cloud innovation and automation
Leading innovation in the APM
space – and beyond

3. Davis is available for everyone – for free

4. Davis skill in the Alexa store

5. Davis Slack App

6. 90+ different interactions supported

7. “Every time I use Davis, I gain 5 minutes back in my life, instead of
searching for the answer to the problem”
– Devonte Emokpae, Head Of Development at
Doctify
“Our senior leaders don't want to log into Dynatrace. Davis is the
perfect solution to give executives critical information
immediately.” – Mary Farrell, United Health Group
“With Davis we have seen a 30% increase in users adopting
Dynatrace. By using voice, it’s a quick and fast way for people to
interact, ...”
– Jeppe Lindberg, Practice Lead at RedOcean

8. Some stats of last year
500
active users
10k
interactions/month
800
tenants connected
250 %
growth per month

9. Today we announce a major new feature

10. Notifications for Amazon Echo and Slack

11. Next: Davis integrated into Dynatrace search

12. One more thing …

13. Davis always was about multimodal interfaces

14. Visual Interfaces
of the future

15. Introducing Davis for Microsoft HoloLens

16. Demo happens here … nobody should see this slide

17. Built on top of
Dynatrace APIs

18. Innovator
Program

19. Innovator Program – What you get
Dedicated hardware
Quarterly workshops with the lab
Access to new features before EAP stage
Invited-only access innovators conference
Limited to 15 participants. 25k $ annual program fee

20. #Perform2018
Going beyond APM
and soaring to the future
Bernd Greifeneder
CTO, Dynatrace

23. customers competitionux
agilityrapid-releases
automation
org/culture
cloud technology
complexity self-driving ITreal-time
feedback
cost

24. ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos culture: BizDevOps

25. ingredients of self-driving IT
AI: answers & orchestration
Andreas Lehofer
Chief Product Officer Dynatrace
Wolfgang Beer
Technical Product Manager Dynatrace

26. 5 years ago ...

27. Most AIOps tools are failing!
Too slow for modern environments
No root cause information

28. Why is Dynatrace different?
better data quality
stronger context and semantics
smarter algorithms

29. confidential
MachineLearning
Algorithm&Model
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C

30. confidential
MachineLearning
Algorithm&Model
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C

31. confidential
MachineLearning
Algorithm&Model
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
MachineLearning
Algorithm&Model
A
B
C

32. confidential
MachineLearning
Algorithm&Model
MachineLearning
Algorithm&Model
MachineLearning
Algorithm&Model
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: Container
Logs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
A
B
C

33. confidential
MachineLearning
Algorithm&Model
MachineLearning
Algorithm&Model
MachineLearning
Algorithm&Model
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: Container
Logs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
D
D
D
D
D
A
B
C

34. Drilldown to
code-level
Business impact
calculated
Drilldown to
impacted user
sessions
Root cause
detection without
learning
Real time
dependency and
change detection
Noise reduction
1 Problem vs 15
incidents

35. confidential
MachineLearning
Algorithm&Model
MachineLearning
Algorithm&Model
MachineLearning
Algorithm&Model
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: Container
Logs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
D
D
D
D
D
Root cause
Business impact
Dependency detection
Event noise reduction
Value
Root cause
Business impact
Dependency detection
Event noise reduction
Value
Root cause
Business impact
Dependency detection
Event noise reduction
Value
A
B
C

36. better data quality
stronger context and semantics
smarter algorithms
real time
business impact & root cause detection

37. confidential
Overwhelmed with isolated events
Orchestration & Scheduling Release & Deployment
CloudConfig Mgmt./ Provisioning

38. Next generation of Dynatrace AI
opening Dynatrace AI to external data
AIOps of the future is here!

39. Dynatrace AI leverages external data
Reality Dynatrace AI based monitoring
Your extensions
3rd party solution
Dynatrace API
Your DevOps teams
Dynatrace Partners
Dynatrace Services

40. Beyond APMExtended Monitoring

42. confidential

43. confidential

44. confidential

45. confidential

46. confidential

47. confidential

48. ingredients of self-driving IT
openness: automate, integrate AI: answers & orchestration

49. confidential
40% customers applied API automation

50. confidential
ingest & map
tech / biz metrics
events (logs, deployments,
CD/CI, infrastructure)
opentraces*
OpenKit RUM*
OpenAgent SDK*
stacktraces
user actions, behavior
device
collaboration comments
…
manage
dashboards*
configurations
access/permissions
environments/deployments
problems
maintenance/schedules
…
action
alert (3rd party tools, UFO, …)
orchestration
Davis conversations
remediation/self-healing
business event
CMDB population
ServiceNow population
custom solutions/applications
(e.g. detect unused instances)
…
* planned for 2018

51. confidential
openness
why does it matter?
coverage
entire cloud & app landscape
automation
Business + IT + Dynatrace
applications
custom solutions for IT & Biz

52. Config Mgmt. /Provisioning
Orchestration & Scheduling
Cloud / IaaS / PaaS
Release & Deployment
CI/CD/ITSM automation

53. SmartScape updating CMDBs

54. confidential
Orchestrate remediation & self healing

55. confidential
Davis is built on Dynatrace APIs

56. confidential

57. confidential

58. confidential
Business Automation
failed transaction trigger CRM system
for remediation

59. ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
Alois Reitbauer
Chief Technology Strategist

60. Strategic Collaboration with Cloud Providers

61. Certified for Cloud-Native Monitoring

62. Defining the future of Cloud Native Monitoring
Cloud Foundry Foundation
Silver Member
CNCF Silver Member

63. Runs on your cloud
on demand

64. Infrastructure as a Service

65. Infrastructure as a Service
Deeper support coming for
AWS Openstack VMWare Azure
Google
Cloud
Azure AWS

66. Dedicated Microsoft Azure Screen
Preview

67. Multi-cloud Visibility

68. Infrastructure as a Service
Container as a Service

69. Container as a Service
Docker Azure
Container Service
Mesosphere
DC/OS
AWS ECS

70. Industry leading container support

71. Infrastructure as a Service
Container as a Service
Platform as a Service

72. Platform as a Service
KubernetesCloud Foundry OpenShift ServiceFabric
Coming this year
Google
Container Engine
Heroku
Google
App Engine
Pivotal
Container Engine
AWS
Fargate
SAP Cloud
Platform

73. The easiest way to monitor any platform

74. Cloud Foundry Full-Stack Dashboard
Preview

75. Infrastructure as a Service
Container as a Service
Platform as a Service
Function as a Service

76. Function as a Service
AWS
Lambda
Azure
Functions
Coming later this year
Google
Cloud Functions
Pivotal
Function Service
Beta in
February

77. Lambda Insights without touching code

78. Deepest Visibility in the Industry

79. Infrastructure as a Service
Container as a Service
Cloud Services
Function as a Service
Platform as a Service

80. Cloud Services
IoT gateways and middleware
Load balancers and other cloud
infrastructure services
Machine learning and AI APIs

81. Extend visibility into “cloud mechanics”

82. Example of X-Ray Supplementing Dynatrace Data
Preview

83. ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos

84. confidential
getting agile requires
breaking the silos
80% org & culture 20%technology

85. illustrating example breaking silos
sales
services
biz
support
dev
silos
disjunct departmental goals
slow cross-dept. process
slow releases
disconnect user/service/product
competitive market

86. illustrating example: growth hacking squads break the silos
….
sales
services
biz
support
dev
microservice
1
biz outcome
app
3
biz outcomebiz outcome
microservice
2
biz outcome
app
4
agile
rapid-releases
biz outcome oriented
automated
bigdata driven
BizDevOps

87. ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos culture: BizDevOps

88. http://dynatrace.github.io/ufo
dynatrace.com/ufo
buy here @Perform 2018

89. safe production
access for dev
usage feedback
pride & responsibility
data-driven
Dynatrace AI
auto-everything
speed & agility
user behavior
enables business
info. democracy
fosters collaboration

90. confidential
noops & bizdevops changed product, quality and culture
releases
per year
production bugs
reported by
customers
aws
instances
daily deployments
7%
100
%
26
2
450
5 0
500
2011 2017 2011 2017 2011 2017 2011 2017

91. confidential
Digital Experience Management (DEM)
Real-User Monitoring
Synthetic Monitoring
API Monitoring
Session Replay
User-Experience Analytics
Behavioral Analytics
BizDevOps key enabler
Funnel analysis
Complaint resolution
Compliance
Applications: Fraud, CRM, …

92. confidential

93. confidential
Don’t think of us as just monitoring

94. confidential

95. confidential
CMDB
ITOM
context? user behavior?
up-to-date? AI? discovery?
real-time topology?
effort?Hadoop/ELK

96. confidential

97. confidential
Dynatrace
as strategic
platform

98. confidential
Dynatrace
as strategic
platform
security
fraud
cloud cost
biz actions
…
orchestration
adapters
data-sources
converters

99. Thank you

100. #Perform2018
#Perform2018

101. #Perform2018
“Do something you haven’t done
before. Get out of your comfort
zone.”

102. #Perform2018
Micro Adventures
“Can I be honest? It was hard using AppMon. But
we’ve moved to Dynatrace, and it’s been easy. We’ve
seen a huge increase in adoption”

103. #Perform2018
Micro Adventures
“We are shifting to AWS which utilizes Lambda.
We are going to look into shifting to Dynatrace”

104. #Perform2018
Micro Adventures
Dressing up as Aussie Won Kanobe….

105. #Perform2018
Dynatrace “Monitoring Redefined”
Dynatrace micro adventure to macro
adventure

106. #Perform2018
But you have to go on this adventure…

107. #Perform2018
Let’s put code complexity into context
6M – Google Chrome4.5M - Photoshop 6 5M – Mars Curiosity 14M - Boeing 787

108. #Perform2018
The Ford F150
150M Lines of Code

109. #Perform2018
IoT introduces a whole new world of complexity

110. #Perform2018
Micro Adventures start with you taking a step