1. Dwandala Howard
Virtual Chat/ Customer Service Agent
Hazelwood, MO 63042
anawatdesigns.llc@hotmail.com - 314-585-5484
WORK EXPERIENCE
Account Representative
HealthCare Support Staffing - Maitland, FL - July 2013 to February 2014
As a Patient Account Representative I was responsible for all aspects of billing, follow up and collection activity
including making telephone calls, accessing payer websites, identifying issues, and providing suggestions
for resolution. Other responsibilities include accurately and thoroughly documenting the pertinent collection
activity performed.
First Touch Claims Processor/ CCO Claims Specialist
CIGNA Corporation - October 2011 to July 2013
My job description here at Cigna is to process medical, hospital, and some Medicare claims electronically and
from paper. While process the claims we have to maintain production and reach our goal each day.
My position requires me to work on certain projects that meet the business need, such as learning different
claim processing systems, As400 and Facets.
Provider Data Senior Specialist Band 2St Louis Mo
Kelly Services - January 2011 to October 2011
My job duties consisted of making sure that all providers were added and integrated correctly within the Facets,
Central provider system, and PIMS system with their contracts and fee schedules.
Prior Authorization Agent
Kelly Services - Earth City, MO - October 2010 to December 2010
My duties at Express Script were to handle incoming calls from physicians and pharmacist requesting prior
authorization for patient's prescriptions.
Collections Representitive
St Johns Mercy Healthcare - St. Louis, MO - November 2009 to 2010
My job description at Sister's Of Mercy is to collect and finalize on aged accounts for those patients who have
Medicare, Medicaid, or any other Commercial INS. My duties also included correcting and editing Medicaid
claims before reprocessing
Customer Service Agent
United Health group - Maryland Heights, MO - September 2007 to June 2009
MY job description at united health group is to provided customer assistance to those members and prospects
who are on Medicare and enrolling them into Medicare part D prescription plans
Collections Agent
US Bank - St. Louis, MO - November 2006 to July 2007
My Job was to collect the debt from those members who can not keep or pay off their credit cards. My duties
also consist of assisting the members in finding ways to help them pay off their debt by placing them in what's
called a hardship program

2. Project Agent
Convergys - St. Louis, MO - February 2005 to July 2005
My Job at Convergys was working for Home depot setting up free in home consultations for members who
needed there homes repaired from storms is for just remodeling. I also assisted customers place online orders
from Home depot Catalog
General Office Clerk
Heard's Photography - St. Louis, MO - May 2001 to November 2004
My duties were to answer any in coming calls, setting up appointments for upcoming events such as weddings,
reunions, proms and ect. I also done some filing and made sure that the office remained clean.
EDUCATION
Ashford University
October 2009 to March 2010
South Technical High School - Sunset Hills, MO
May 2003
BA in Business Administration
Walden University
Florissant Valley