Suche senden
Hochladen
My presentation about communication
•
Als PPTX, PDF herunterladen
•
2 gefällt mir
•
546 views
Duy Nguyen
Folgen
Business
Technologie
Melden
Teilen
Melden
Teilen
1 von 33
Jetzt herunterladen
Empfohlen
Email etiquettes
Email etiquettes
Anshumali Saxena
Functional English 29. 7C's of Communication. Code 0079
Functional English 29. 7C's of Communication. Code 0079
University of Education, Lahore
The Writing Process
The Writing Process
Asad Hameed
Effective email communication
Effective email communication
Salvatore Vinciguerra
Elements of business skills chapter 8 slides
Elements of business skills chapter 8 slides
Chen Yugin
Engl313 project1 slidedoc1_interpersonal_skillsandbusinesswriting
Engl313 project1 slidedoc1_interpersonal_skillsandbusinesswriting
Barbara Ann
Engl313 ada project1_slidedoc1
Engl313 ada project1_slidedoc1
KatieKrahn
Communication Skills
Communication Skills
Ossama Motawae
Empfohlen
Email etiquettes
Email etiquettes
Anshumali Saxena
Functional English 29. 7C's of Communication. Code 0079
Functional English 29. 7C's of Communication. Code 0079
University of Education, Lahore
The Writing Process
The Writing Process
Asad Hameed
Effective email communication
Effective email communication
Salvatore Vinciguerra
Elements of business skills chapter 8 slides
Elements of business skills chapter 8 slides
Chen Yugin
Engl313 project1 slidedoc1_interpersonal_skillsandbusinesswriting
Engl313 project1 slidedoc1_interpersonal_skillsandbusinesswriting
Barbara Ann
Engl313 ada project1_slidedoc1
Engl313 ada project1_slidedoc1
KatieKrahn
Communication Skills
Communication Skills
Ossama Motawae
Principles of effective communication
Principles of effective communication
knowledge1995
Business communication project
Business communication project
Dale Le Bar
Коммуникация и эффективные письма
Коммуникация и эффективные письма
Provectus
Telephone and email etiquette
Telephone and email etiquette
Shobha Manmohan
Bad news messages
Bad news messages
julianmillar
7Cs of effective communication
7Cs of effective communication
Shubham Shah
(2) 7 Cs
(2) 7 Cs
mr.inayatullah
LIB300_Week 3 Writing Positive Messages
LIB300_Week 3 Writing Positive Messages
SvetlanaPozhidaeva1
Engl313 ada project1_slidedoc1
Engl313 ada project1_slidedoc1
KatieKrahn
Business Writing Skills Asmita
Business Writing Skills Asmita
Asmita Patwardhan
10 Ways to Power Up Your Email Communication
10 Ways to Power Up Your Email Communication
Ving
Skillwise - Business writing
Skillwise - Business writing
Skillwise Group
Show some emotion Course Opening Lecture
Show some emotion Course Opening Lecture
Morris Pentel
LIB300_Writing Negative Messages S1
LIB300_Writing Negative Messages S1
SvetlanaPozhidaeva1
E score overview
E score overview
Morris Pentel
Conversation Analysis Handbook
Conversation Analysis Handbook
Morris Pentel
E Mail Etiquette 4[1]
E Mail Etiquette 4[1]
Evelyn H
E mail communication
E mail communication
Sans4jai
Business Writing Skills
Business Writing Skills
Alok Sharma
Business Communications Chapter 4 notes
Business Communications Chapter 4 notes
cwood
8 essential skills to accelerate your career 2011 zafar
8 essential skills to accelerate your career 2011 zafar
Naeem Zafar
Engl313 project1_slidedoc1 Spring 2020
Engl313 project1_slidedoc1 Spring 2020
Barbara Ann
Weitere ähnliche Inhalte
Was ist angesagt?
Principles of effective communication
Principles of effective communication
knowledge1995
Business communication project
Business communication project
Dale Le Bar
Коммуникация и эффективные письма
Коммуникация и эффективные письма
Provectus
Telephone and email etiquette
Telephone and email etiquette
Shobha Manmohan
Bad news messages
Bad news messages
julianmillar
7Cs of effective communication
7Cs of effective communication
Shubham Shah
(2) 7 Cs
(2) 7 Cs
mr.inayatullah
LIB300_Week 3 Writing Positive Messages
LIB300_Week 3 Writing Positive Messages
SvetlanaPozhidaeva1
Engl313 ada project1_slidedoc1
Engl313 ada project1_slidedoc1
KatieKrahn
Business Writing Skills Asmita
Business Writing Skills Asmita
Asmita Patwardhan
10 Ways to Power Up Your Email Communication
10 Ways to Power Up Your Email Communication
Ving
Skillwise - Business writing
Skillwise - Business writing
Skillwise Group
Show some emotion Course Opening Lecture
Show some emotion Course Opening Lecture
Morris Pentel
LIB300_Writing Negative Messages S1
LIB300_Writing Negative Messages S1
SvetlanaPozhidaeva1
E score overview
E score overview
Morris Pentel
Conversation Analysis Handbook
Conversation Analysis Handbook
Morris Pentel
E Mail Etiquette 4[1]
E Mail Etiquette 4[1]
Evelyn H
E mail communication
E mail communication
Sans4jai
Business Writing Skills
Business Writing Skills
Alok Sharma
Business Communications Chapter 4 notes
Business Communications Chapter 4 notes
cwood
Was ist angesagt?
(20)
Principles of effective communication
Principles of effective communication
Business communication project
Business communication project
Коммуникация и эффективные письма
Коммуникация и эффективные письма
Telephone and email etiquette
Telephone and email etiquette
Bad news messages
Bad news messages
7Cs of effective communication
7Cs of effective communication
(2) 7 Cs
(2) 7 Cs
LIB300_Week 3 Writing Positive Messages
LIB300_Week 3 Writing Positive Messages
Engl313 ada project1_slidedoc1
Engl313 ada project1_slidedoc1
Business Writing Skills Asmita
Business Writing Skills Asmita
10 Ways to Power Up Your Email Communication
10 Ways to Power Up Your Email Communication
Skillwise - Business writing
Skillwise - Business writing
Show some emotion Course Opening Lecture
Show some emotion Course Opening Lecture
LIB300_Writing Negative Messages S1
LIB300_Writing Negative Messages S1
E score overview
E score overview
Conversation Analysis Handbook
Conversation Analysis Handbook
E Mail Etiquette 4[1]
E Mail Etiquette 4[1]
E mail communication
E mail communication
Business Writing Skills
Business Writing Skills
Business Communications Chapter 4 notes
Business Communications Chapter 4 notes
Ähnlich wie My presentation about communication
8 essential skills to accelerate your career 2011 zafar
8 essential skills to accelerate your career 2011 zafar
Naeem Zafar
Engl313 project1_slidedoc1 Spring 2020
Engl313 project1_slidedoc1 Spring 2020
Barbara Ann
Engl313 ada project1_slidedoc1
Engl313 ada project1_slidedoc1
Victoria Arthur
3 skills all biz people must master
3 skills all biz people must master
Naeem Zafar
How to write a high reply email in standard
How to write a high reply email in standard
Jay Chi
Giving Great Speeches by Emily Green of Yankee Group Research
Giving Great Speeches by Emily Green of Yankee Group Research
Brendan O'Neil
Right now customer-feedback-survey-best-practices-brief
Right now customer-feedback-survey-best-practices-brief
RightNow Technologies
In ter
In ter
GURDEEP SINGH
Effective Communication Skills
Effective Communication Skills
Ranita Kaur
Soft skills for employee training
Soft skills for employee training
Anshu Dahal
Chapter13slidesmemos
Chapter13slidesmemos
Christy Crouch
Cach lam-concept
Cach lam-concept
HCLPTRNHIOT
communication errors
communication errors
Deepali Hiremath
The Seven Cs of Effective Communication.docx
The Seven Cs of Effective Communication.docx
Edenrobe
UXPA 2012 Establishing Rapport and Matching Communication Styles with Test Pa...
UXPA 2012 Establishing Rapport and Matching Communication Styles with Test Pa...
Catherine Gaddy
Customer success
Customer success
Evercontact
Guide to interviews
Guide to interviews
DeverellSmith
2 Lecture Seven Cs
2 Lecture Seven Cs
Deepak
Chapter 22 communication and human relations skills
Chapter 22 communication and human relations skills
lahcmultimedia
Chat etiquette (pro)
Chat etiquette (pro)
Gopikrishnan Velayutham
Ähnlich wie My presentation about communication
(20)
8 essential skills to accelerate your career 2011 zafar
8 essential skills to accelerate your career 2011 zafar
Engl313 project1_slidedoc1 Spring 2020
Engl313 project1_slidedoc1 Spring 2020
Engl313 ada project1_slidedoc1
Engl313 ada project1_slidedoc1
3 skills all biz people must master
3 skills all biz people must master
How to write a high reply email in standard
How to write a high reply email in standard
Giving Great Speeches by Emily Green of Yankee Group Research
Giving Great Speeches by Emily Green of Yankee Group Research
Right now customer-feedback-survey-best-practices-brief
Right now customer-feedback-survey-best-practices-brief
In ter
In ter
Effective Communication Skills
Effective Communication Skills
Soft skills for employee training
Soft skills for employee training
Chapter13slidesmemos
Chapter13slidesmemos
Cach lam-concept
Cach lam-concept
communication errors
communication errors
The Seven Cs of Effective Communication.docx
The Seven Cs of Effective Communication.docx
UXPA 2012 Establishing Rapport and Matching Communication Styles with Test Pa...
UXPA 2012 Establishing Rapport and Matching Communication Styles with Test Pa...
Customer success
Customer success
Guide to interviews
Guide to interviews
2 Lecture Seven Cs
2 Lecture Seven Cs
Chapter 22 communication and human relations skills
Chapter 22 communication and human relations skills
Chat etiquette (pro)
Chat etiquette (pro)
Kürzlich hochgeladen
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Tina Ji
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
IlamathiKannappan
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
Orient Homes
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
Seo
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Aaiza Hassan
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
christinemoorman
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Shawn Pang
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
Holger Mueller
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
discovermytutordmt
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman Leech
Newman George Leech
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Denis Gagné
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
Andy Lambert
GD Birla and his contribution in management
GD Birla and his contribution in management
chhavia330
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Apsara Of India
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
Orient Homes
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
Suhani Kapoor
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
makika9823
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
Ravindra Nath Shukla
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
Paul Menig
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Dipal Arora
Kürzlich hochgeladen
(20)
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman Leech
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
GD Birla and his contribution in management
GD Birla and his contribution in management
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
My presentation about communication
1.
How to communicate
with client effectively Present by Duy Nguyen © 2011 LogiGear Corporation. All Rights Reserved
2.
Why we’re here
to discuss about communication? Figure out known issues while communicating with our direct client Why communication is important? Deal with different kind of customers Improvement plan Tips © 2011 LogiGear Corporation. All Rights Reserved
3.
Effective Communication is
Crucial to all our roles © 2011 LogiGear Corporation. All Rights Reserved
4.
Why Communication Is
Important? © 2011 LogiGear Corporation. All Rights Reserved
5.
Improving communication
will make us more Effective and Efficient © 2011 LogiGear Corporation. All Rights Reserved
6.
Always Remember
© 2011 LogiGear Corporation. All Rights Reserved
7.
What is a
good communication Clear Credible Concise Consistent Constructive and Timely Say what you mean. Mean what you say. Do not promise something you can’t deliver Asking for clarification © 2011 LogiGear Corporation. All Rights Reserved
8.
Prepare to communicate
with client Be Prepare! Ask yourself : Why are we having the meeting? What questions will I be asked? What information do I have to bring with me? Do I need other help? Can I supply and talk about the information I think is needed? Do I have all this skill needed? Technical, people, English? © 2011 LogiGear Corporation. All Rights Reserved
9.
Positive Communication Habits
Make people feel special Demonstrate a positive attitude Communicate clear messages Show high energy – it will affect your communication Be aware of potential problems to work well under pressure © 2011 LogiGear Corporation. All Rights Reserved
10.
Attention to Reporting
Details Make sure reporting standards expected by clients are followed accurately and include very descriptive information Accuracy of reporting: i.e making sure that if we say we are 100% complete with a task, it is in fact true. If there is a blocking issues that prevents completion, that should be reported, but the completion percentage should reflect even when items not done due to blocking issues out of controls. Clarity of reports : they should give detailed information that provides a clear view as to what is being done. The more information you provide, the more questions you answer before they’re asked. More information is better than not enough. © 2011 LogiGear Corporation. All Rights Reserved
11.
Asking Questions In
US Culture, no questions means you don’t understand. Asking questions correctly : Keep your questions simple Use one type of questions (open/close), single idea If you don’t want to ask question or it doesn’t fit, try : “Tell me more”, “Tell me about”, “I’d like to get more information”… BE CAREFUL when asking a “why” question. i.e “Why do you want to do that?” may put your customer on the defensive. She might reply, “it’s none of your business”. Smiling and using a reflective or helpful tone indicates that you’re asking out of interest to learn more about your customer’s needs. Ask closed question to control the conversation When you need short answers to clarify the information or need confirmation. © 2011 LogiGear Corporation. All Rights Reserved
12.
Asking Questions Before
answering a customer’s question, make sure you understand it! Recap the question and ask a clarification question rather than an answer. It’s better to ask another question than to answer the wrong answer. Also, never answer a question unless you’re sure your answer is accurate. It’s better to say “I don’t know, but…” than to give an answer that may be incorrect. If you do not know, say so; follow up with “I’ll find out for you” Try to give more than one word answer. No matter which questioning to give customers sufficient information to help them make decisions. Giving more than a one word answers : Build Trust Shows you know what you’re doing Gives options and choices © 2011 LogiGear Corporation. All Rights Reserved
13.
Forbidden Phrases I
don’t know Good question, let me look into that for you We can’t That’s a tough one, let’s see what we can do You’ll have to Here is how we can help you with that Hang on a second, I’ll be right back I’ll need to ask [s.o] to be sure, are you able to wait while I check into it?” No Find an alternative answer That’s not my job Let me find the right person who can help you with this. That’s not my fault Let’s see what we can do about this Calm Down / I want you to © 2011 LogiGear Corporation. All Rights Reserved
14.
Clearer Communication Avoid ambiguous
words Maybe, I think so, usually Tend to, sort of, kind of A lot of, very, pretty, really © 2011 LogiGear Corporation. All Rights Reserved
15.
More communication Listen to
the customer’s opening statement Write down or input key points Listen without interrupting Give the customers you’re helping your full attention © 2011 LogiGear Corporation. All Rights Reserved
16.
Email Emailing Clients How to
email someone for the first time : - Don't assume that they know you, or care to know you - Write a one-online introduction setting the context, introducing yourself, and explaining your role How to structure an email : - A clear subject line - Objective - State the problem - Suggest the solution - Call to action If you are sending an email to executives, make it brief © 2011 LogiGear Corporation. All Rights Reserved
17.
Top Ten Mistakes
of Using emails Unclear subject line Title should be clear, concise A poor greeting or no greeting at all Begin any email with a friendly salutation Using abbreviations not commonly understood Unnecessary CC of posting Sloppy grammar, spelling and punctuation Using all capital letters to make a point No closing or sign off The receiver might wonder if the mail is not finished or due to a network problem © 2011 LogiGear Corporation. All Rights Reserved
18.
Top Ten Mistakes
of Using emails (cont’ed) Difficult to read Lack of clear request Often email senders don’t know how to express themselves accurately or appropriately Senders think they’re being clear but receivers can not interpret specific questions or request © 2011 LogiGear Corporation. All Rights Reserved
19.
Tips for Improving
Written Communication Know your audience When it’s appropriate to use jargons (technical terms, abbreviation, local words…) Use tables, diagrams, bulleted list, etc. Edit : Spell check & Grammar check © 2011 LogiGear Corporation. All Rights Reserved
20.
Useful tips for
using e-mail effectively Helpful Harmful Writing short email, Ignoring your company’s and to the point email policies Checking every Being long-winded message for clarity Sending large file that and typos twice clog the recipient’s e- Having a clear mail box request at the end Abusing e-mail, e.g Using simple passing on responsibility language Responding promptly © 2011 LogiGear Corporation. All Rights Reserved
21.
How To Keep
Them! Be Professional Always be courteous – Treat customers the way you want to be treated as a customer. Take each customer-problem seriously. When a customers have a concern or a complain, listen attentively and try to solve their problem yourself…, and as quickly as possible Follow through! Do what you must to solve the problem. Not every problem can be resolved the way the customer wants, but that doesn’t mean he/she should receive poor service Understand your customers’ needs and match those needs with correct solutions. © 2011 LogiGear Corporation. All Rights Reserved
22.
How to Lose
Them Keep them waiting Lack of communication No-closing-the-loop Go silent Give them the run-around Answer with “This is not my job”, “I just do what they tell me”, “We can’t do that”, and “Our policy”… Bad mouth the program, the organization or competiton Be un “uncaring” person Use the voice tone that says you don’t care Confuse them with inconsistent responses, tone, commitments or body language Don’t Do These! © 2011 LogiGear Corporation. All Rights Reserved
23.
Find a way
to say “YES” Always try to find a way to say “YES” Never say “I don’t know”, say “I don’t know but I will find out for you” or … Phrases that upset customers : I Don’t know what to do I can’t help you We don’t do that We can’t do that © 2011 LogiGear Corporation. All Rights Reserved
24.
Remember You never
tell or instruct a customer, instead you always ask them Respect the Customer for what they are. When problems do happen, work toward solutions, get help. © 2011 LogiGear Corporation. All Rights Reserved
25.
Problems Problem will
happen. …not IF, but WHEN We will be evaluated, and gain more trust or lose trust NOT by the problem, but by how we handle it! © 2011 LogiGear Corporation. All Rights Reserved
26.
Problems When a
customer complains, look at it as an opportunity to Improve The problem arises, recognize the problem (communicate the problem, delivering the news, your attitude) Handling the problem (the fix, do it! Be reasonable, commitment) Follow-Up (Getting over it, changed attitude, re-building trust) Once you recognize a risk or problem. Communicate it! © 2011 LogiGear Corporation. All Rights Reserved
27.
Tips Hiding problems
is : The worse thing to do Always a failure Makes things worse © 2011 LogiGear Corporation. All Rights Reserved
28.
How to handle
problem? First! Perfect communication! Even if the problem is “Fixed”, if there is anything less than perfect communication – the perception will be bad and trust will be lost! Make sure your attitude is never indifferent Response your customer quickly! You build credibility as a company by being responsive to your customers © 2011 LogiGear Corporation. All Rights Reserved
29.
How to handle
problem? Step 1 : What is going on : Determine the reason Step 2 : What caused it : Identify the Root Cause of the Problem Step 3 : What can I do : Rectify the situation (communication) Step 4 : What can I say : Acknowledge the problem (the fix) Step 5 : What needs to be done : fix what needs to be fixed © 2011 LogiGear Corporation. All Rights Reserved
30.
Delivering bad news
Do this right away! Waiting can be fatal Get Help. Use every communication tool you have Be fully prepared Be ready to provide solutions. Just in case, explain reasons for no quick fix. © 2011 LogiGear Corporation. All Rights Reserved
31.
Tricks! If you’re
new… “I’ll check with my superior. I want to make sure I handle this correctly” If you’re new to project, it’s alright to say so. Everyone has been new at a job, and customers will not only relate but will appreciate your honesty. Now is a good time to make sure you’re familiar with procedures. © 2011 LogiGear Corporation. All Rights Reserved
32.
What to do
when the customer still isn’t satisfied What happens when you cannot resolve the problem to customer’s satisfaction? After all else… What alternative solutions can you offer your client? What should you say to customers you can’t satisfy? When this happens, make sure to communicate tat you appreciate the customer’s point of view. State that you did your best, there is nothing more you can do, and you are sorry you were not able to work out a satisfactory solution. Get Help! Hopefully before you get to this point! © 2011 LogiGear Corporation. All Rights Reserved
33.
Remember At the
end of customer interactions, recap and summarize before you finish the interaction. At the end of a meeting – recap At the end of a phone call – recap At the end of a email – recap, list the action items or summary To-Do list © 2011 LogiGear Corporation. All Rights Reserved
Jetzt herunterladen