1. DUANE L. SCHILLING
12615 Lexi Petal
San Antonio, TX 78253
Cell: (210) 381-5506
Email: duane.schilling@outlook.com
HIGHLIGHTS OF QUALIFICATIONS
 Over 20 years customer service, human relations and administrative experience
 Advanced level of Microsoft Word, Excel, PowerPoint, Access, Visio and Outlook
 Project oriented and able to see tasks through to completion; able to multitask
 Experience in contract negotiation
 Able to work with all levels of staff and comfortable working with little or no supervision
 Strong organization and prioritization skills
WORK EXPERIENCE
FRONTIER TOXICOLOGY / HILL COUNTRY TOXICOLOGY
Lab Administrator San Antonio, TX 08/2015 – 06/2016
 Responsible for coordinating the administrative services for the organization to include records and
information management, mail distribution, facilities planning and maintenance, custodial operations and
other office support services. Direct supervision of the customer service coordinator, Requisition
Processing coordinator, and three sample intake employees.
 Familiar with ICD-10 medical coding, AMA and CMS billing, and medical insurance verification
processes.
 Responsible for maintaining and renewing laboratory licenses to include state, CLIA and COLA licenses.
 Responsible for the Human Resources component to include timesheet processing for a staff of more than
10 laboratory employees, coordinating Paid Time Off (PTO) to ensure laboratory duties are met,
maintaining employee records in accordance with regulatory and compliance standards, counseling and
training employees and organizing monthly staff celebratory lunches. Also responsible for the hiring,
orientation, and termination of direct report employees.
 Developed a process to ensure staff is cross-trained within the laboratory in order to minimize possible
staff shortages.
 Analyze internal processes. Recommend and implement procedural and policy changes to improve
operations. Prepare and review operational reports for monthly operational meetings with owners.
 Responsible for the accounting functions of the laboratory. Utilized QuickBooks Pro for the accounts
payable processing.
AMERICAN PAYROLL ASSOCIATION San Antonio, TX 11/2003 – 07/2015
Property and Facilities Manager (August 2008 – July 2015)
Executive Assistant / Office Manager (February 2004 – July 2015)
Human Resource Generalist / Senior Administrative Assistant (November 2003 – February 2004)
Property Manager / Executive Assistant / Office Manager:
 Assist the Executive Director with all real estate ventures. Coordinate inspections of all land and
buildings during the Due Diligence period. Maintain records and files via hardcopy and electronic.
Coordinate and review all proposals from general and subcontractors; review and process billing and
payment schedules. Work directly with contractors, lawyers, and real estate agents on construction and

2. renovation projects. Responsible for all required permits, files, billings, disbursements, and property files.
Gather, review, and negotiate vendor proposals for three properties in New York, Texas, and Las Vegas.
 Manage day-to-day operations of 50,000 square foot training facility to include negotiating vendor
contracts to insure best possible savings on all contracts. Responsible for over 15 building, facility, office,
and other profit center budgets. Able to analyze costs and look for ways to reduce costs on a yearly basis.
Responsible for researching and negotiating with 3rd
party vendor for semi-annual maintenance items
such as floor resurfacing and interior / exterior window cleaning. Saved over $5,000 over previous
contracts.
 Responsible for 3rd
party HVAC maintenance scheduling. Completed Due Diligence on contractor
research and saved over $10,000 working with HVAC provider to replace the aging building HVAC
Chiller system and HVAC control system to an energy efficient system while also receiving a rebate of
nearly $20,000 from City Public Service.
 Responsible for the San Antonio facility lighting retrofit. Replace all T12 and T8 florescent lighting with
energy efficient T8 LED lighting. Worked with CPS to receive nearly $50,000 rebate for replacing
exterior and interior lighting with energy efficient LED lighting.
 Responsible for the supervision of the facility maintenance and janitorial staff. Reduced unscheduled
maintenance items by adding tasks to the preventive maintenance weekly, monthly, quarterly, annual
schedule. Reduced costs on janitorial supplies by over 30% ($7,500 annually to $5,000 annually) by
ordering and maintaining supplies internally.
 Responsible for association communications contracts to include employee cell phone and wireless data
accounts and equipment, internal land-line telephone contracts.
 Manage the day-to-day schedule and travel for the Executive Director and five Senior Directors of a non-
profit, 22,000 member payroll training association. The travel for the Executive Director averages over
200 days per year. Also responsible for the travel coordination of the association member president to
international conferences in Canada, United Kingdom, Australia and South Africa.
 Responsible for accounts payable processing, travel expense reimbursements and reconciliation of
American Express and corporate credit card accounts.
 Maintain training and employment records for a full-time staff of 89 employees.
 Assisted with organizing a yearly conference for over 2,000 payroll professionals and ensure they receive
proper credit for the seminars they attend.
 Conference Production Manager responsible for the conference entertainment, speakers, and performers.
Managed the conference Audio / Visual team to ensure conference entertainment and general sessions
perform flawlessly.
 Coordinate quarterly Board of Director meetings at various locations. Responsible for the production of
Board of Directors meeting reports, agendas and meeting minutes which is provided to Board of Directors
at three meetings yearly.
 Prepare travel for staff and speakers to various meetings and training engagements. Saved over $2,000 in
preparing the travel in-house versus using a travel agency.
ROBERT HALF INTERNATIONAL San Antonio, TX 01/2001 – 07/2003
Executive Administrative Assistant / Office Manager / Human Resource Generalist
 Responsible for maintaining daily operating functions for an office of 30 people. Duties include ordering
office supplies, inventory and operation of all office equipment, coordinating of maintenance for phone
system and computer networks.
 Responsible for the daily activities of three administrative assistants. Accountable for the education of
corporate policies and training of new software and equipment.
 Performed functions of Human Resource Generalist for a staff of 30 people, which included new
employee orientation, processing Personnel Action Forms for changes to employee personal information,
terminations, new hires, transfers and salary / bonus compensation. Assisted in interviewing and
screening of candidates and potential Robert Half employees.

3.  Provided administrative support to branch manager and a team of 6 people. Duties include answering
phones with numerous lines and extensions, data entry, compilation and maintenance of files, preparing
marketing correspondence and materials, report preparation, sorting and distributing of incoming /
outgoing mail, and daily reporting of statistical data to branch, regional and corporate managers.
 Managed marketing budgets for 3 divisions. Responsible for ordering marketing items, keeping
inventory of marketing materials and creating classified employment ads.
 Provided customer service for clients and assisted candidates by resolving problems with pay and other
employment issues.
 Responsible for invoicing and coding of accounts payable to corporate office using Ross and PeopleSoft
accounting principles.
 Responsible for completing and auditing employee expense reports, ensuring all expenses are in
agreement with corporate policy. Instructed staff members in proper preparation of expense reports.
U.S. ARMY 06/1989 – 01/2001
Military Intelligence Collector and Analyst / Training Manager
 Scheduled, organized, and managed training requirements for over 2,000 personnel. Coordinated and
advised subordinate units in the execution of quarterly weapons ranges, general military training, and
language proficiency testing.
 Managed a training budget of $16,000, ensuring personnel received quality training. Coordinated training
with U.S. Army reserve personnel to complete annual training requirements.
 Provided administrative support to senior level staff elements by arranging staff meetings, preparing
presentations, processing reports, drafting and reviewing office correspondence, maintaining detailed
office files, and coordinating travel itineraries.
 Performed duties as the High Frequency and Direction Finding section supervisor responsible for
technical support to various intelligence-gathering systems. Performed initial troubleshooting,
responsible for providing direct technical support to High Frequency Direction Finding (HFDF)
equipment, requesting and programming of HF, VHF and UHF frequencies associated with secure
satellite communications for communications equipment.
 Team leader for 10 technicians, working in a demanding and stressful environment. Demonstrated ability
to thrive in situations with constantly changing priorities requiring flexibility and attention to detail.
Ensured quality of time sensitive data and compiled it into effective reports. Worked all shifts in a 24-
hour, 7 days per week, and 365 days per year in an intelligence-gathering center, collecting and analyzing
information for various reports and databases.
 Over three years of experience as a classified document courier logging over 1,500 miles of accident-free
driving, ensuring document safety and 100% accountability.
 Supervised three people and educated them in document accountability, office correspondence, and mail
distribution procedures.
 Drafted a Standard Operating Procedure (SOP) which provided guidelines for the distribution office and
the transition of new personnel into the office.
EDUCATION
 Nine semester hours completed in Business, Basic Computing, and General Math; Hawaii Pacific
College, Honolulu, HI; 1991
 Received Certifications in Advanced Microsoft Word, Excel, and Access.
 Over 40 credit hours from Military Career Enhancement Evaluation. Graduated top of class at U.S. Air
Force Analyst course.
 Graduated from first line supervisor’s course and intermediate leadership course; U.S. Army Intelligence
School, Ft. Huachuca, AZ; 1995