5. 1. Listening 6. Conceptualization
2. Empathy 7. Foresight
3. Healing 8. Stewardship
4. Awareness 9. Commitment to the
5. Persuasion growth of people
10. Building Community
5
7. Company Ownership Industry Consumer Location
Focused
Men’s Public Retail Yes South
Warehouse
PPc Partners Employee Construction No Central
Schneider Engr Family Civil Engr No Central
Southwest Public Transportation Yes South
Airline
Synovus Public Financial Yes South
TDIndustries Employee Construction No South
Vanguard Client –Own Financial Yes Northeast
Group
7
8. Company Ownership Industry Consumer Location
Focused
Ben & Jerry’s Subsidiary Retail Yes Northeast
Container Private Retail Yes South
Store
Herman Miller Public Mfg. No Central
Meridith Corp. Public Media Yes Central
Schmidt Assoc. Private Architects No Central
ServiceMaster Public Services Yes Central
Starbucks Public Retail Yes Northwest
Toro Public Mfg. No Central
US Cellular Subsidiary Com. Yes Central
8
14. 1. Intangibles are just as important as the tangibles.
2. Creative fun is a great way to coach risk
management & mature business judgment
3. High‐performance teaming is more of an art than a
science.
4. Frequent celebrations and building community are
essential and not frills
5. Sharing the big picture & growing the business
judgment of every employee is key
14
15. 1. Listening 6. Conceptualization
2. Empathy 7. Foresight
3. Healing 8. Stewardship
4. Awareness 9. Commitment to the
5. Persuasion growth of people
10. Building Community
15
16. According to McKinsey and Company the answer is
yes.
In a 5 year double blind global study they reported that
“Operational Dynamics” have an immediate and lasting impact
on the performance of the enterprise.
They went on to say that a small positive change in the
“Operational Dynamics” say 20% would have the same impact as
a 70% increase in capital.
16
27. Listening Conceptualization
Empathy Foresight
Healing Stewardship
Awareness People growth
Persuasion Building Community
27
28. The 360˚ Leader
Developing Your Influence from Anywhere in the Organization
The 21 Laws Irrefutable Laws of Leadership
Follow Them and People will Follow You
28
48. 1. Problems create 6. Excuses are not needed
opportunities 7. Choose a simple
2. Ask why five times solution; not a prefect
3. Seek ideas from one
everyone 8. Correct mistakes
4. Think of solutions that immediately
make it possible 9. Use your craftiness, not
5. Re‐evaluate fixed ideas your cash
10. Continuous
improvement is endless
48