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Social Media Research
Social Media India Research - 2013
Pepsi vs. Coca-Cola
Social Media Research
Key Findings
• In the first half of 2013, Pepsi overall had a higher share of voice
(52%) over Coca-Cola (48%)
• Pepsi’s share of voice was higher than Coca-Cola only during IPL
2013 attributed to social media campaign
• Twitter sentiment was largely neutral for Pepsi and Coca-Cola
(overall and during IPL 2013)
• Data suggests Twitter is an ineffective medium for changing or
influencing attitudes
• Twitter’s role in spreading awareness and engagement is high.
– Reflected in higher share of voice of Pepsi during IPL 2013
• Percentage of positive Sentiment for Pepsi was higher than Coca-
Cola (overall and during IPL)
• Coca-Cola was the dominant brand on Forums with a higher
share of positive sentiment
Social Media Research
Study Description
• Conversation pertaining to Pepsi and Coca-Cola have been
considered in the study
• Conversation duration: 6 months (1st Jan, 2013 to 30th
June 2013).
• IPL related conversations have been studied. Duration
considered (3rd April, 2013 – 26th May, 2013)
• All conversations in India have been considered for the
study
• The analysis have been assisted by the use of tools
• Share of voice and sentiment have been used as
performance indicators to compare Pepsi and Coca-Cola on
Indian Social media
• Four platforms have been considered in Social Media
namely 1) News, 2) Blogs, 3) Forums, and 4)Twitter
Social Media Research
Section I
2013 Comparison
Following section highlights growth in quarter 2 with respect to quarter 1
• Conversation duration: 6 months (1st Jan, 2013 to 30th June 2013).
• All conversations in India have been considered for the study
• The analysis have been assisted by the use of tool.
Social Media Research
Share of Voice
Key Points
• Pepsi dominated overall on Social media
with 52% share of voice
• Coca-Cola was dominant on all media
platforms except for twitter.
• Pepsi’s dominance on Twitter can be
attributed due to Twitter campaign
during IPL 2013
Social Media Research
Trends
• Pepsi shows a higher volume of conversations during the IPL 2013 period
(3rd April – 26th May, 2013)
• Coca-Cola except for IPL 2013 season period shows a higher share of voice as
compared to Pepsi
• Indicates a successful online campaign for Pepsi during IPL
IPL 2013 season
Social Media Research
Sentiment
0% 10% 20% 30% 40% 50%
Positive
Negative
Neutral
Pepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
Blogs 44% 40% 16% 38% 42% 20%
Blogs
0% 10% 20% 30% 40% 50% 60%
Positive
Negative
Neutral
Pepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
Forums 24% 47% 29% 13% 54% 33%
Forums
0% 10% 20% 30% 40% 50% 60%
Positive
Negative
Neutral
Pepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
News 41% 39% 20% 53% 33% 14%
News
0% 20% 40% 60% 80% 100%
Positive
Negative
Neutral
Pepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
Twitter 5% 91% 4% 4% 91% 5%
Twitter
• Pepsi shows a higher percentage of positive sentiment on social media
• The sentiment of Pepsi and Coca-Cola on Twitter has been largely neutral
• This indicates the ineffectiveness of Twitter in changing product attitudes
Social Media Research
Section II
IPL 2013
Comparison
Following section highlights growth in quarter 2 with respect to quarter 1
• Conversation duration: 6 months (3rd April, 2013 to 26th May 2013).
• All conversations in India have been considered for the study
• The analysis have been assisted by the use of tool.
Social Media Research
Share of Voice
Key Points
• Pepsi dominated during the IPL 2013
season with overall 65% share of voice
• This was mostly due to the social media
campaign
• Pepsi’s dominance on news and blogs can
be attributed to the stories around
sponsorship (title sponsor), matches and
social media campaign coverage
Social Media Research
Sentiment
• Pepsi shows a higher percentage of positive sentiment on social media
• The sentiment of Pepsi and Coca-Cola on Twitter has been largely neutral
• Indicates the ineffectiveness of Twitter in influencing brand attitude
0% 10% 20% 30% 40% 50%
Positive
Negative
Neutral
Pepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
Blogs 43% 42% 15% 32% 46% 22%
Blogs
0% 10% 20% 30% 40% 50% 60%
Positive
Negative
Neutral
Pepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
Forums 25% 50% 25% 20% 43% 37%
Forums
0% 10% 20% 30% 40% 50% 60%
Positive
Negative
Neutral
Pepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
News 36% 41% 23% 52% 32% 16%
News
0% 20% 40% 60% 80% 100%
Positive
Negative
NeutralPepsi
Coca-
Cola
Pepsi Coca-Cola
Positive Neutral Negative Positive Neutral Negative
Twitter 5% 90% 5% 6% 89% 5%
Twitter
Registered Office
8, Havana Building, Seven
Bunglows, Andheri West,
Mumbai
Mumbai
4, Satguru Shopping Complex,
3rd Road Khar(W)
+91(22)65615828
New Delhi
4th Floor,
23 Hauz Khas Village,
+91(22)65615828
London
Suite 103, Challenge House
CR0 3AA
+44(0)2086830093
Thank You

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Pepsi vs Coke study 2013

  • 1. Social Media Research Social Media India Research - 2013 Pepsi vs. Coca-Cola
  • 2. Social Media Research Key Findings • In the first half of 2013, Pepsi overall had a higher share of voice (52%) over Coca-Cola (48%) • Pepsi’s share of voice was higher than Coca-Cola only during IPL 2013 attributed to social media campaign • Twitter sentiment was largely neutral for Pepsi and Coca-Cola (overall and during IPL 2013) • Data suggests Twitter is an ineffective medium for changing or influencing attitudes • Twitter’s role in spreading awareness and engagement is high. – Reflected in higher share of voice of Pepsi during IPL 2013 • Percentage of positive Sentiment for Pepsi was higher than Coca- Cola (overall and during IPL) • Coca-Cola was the dominant brand on Forums with a higher share of positive sentiment
  • 3. Social Media Research Study Description • Conversation pertaining to Pepsi and Coca-Cola have been considered in the study • Conversation duration: 6 months (1st Jan, 2013 to 30th June 2013). • IPL related conversations have been studied. Duration considered (3rd April, 2013 – 26th May, 2013) • All conversations in India have been considered for the study • The analysis have been assisted by the use of tools • Share of voice and sentiment have been used as performance indicators to compare Pepsi and Coca-Cola on Indian Social media • Four platforms have been considered in Social Media namely 1) News, 2) Blogs, 3) Forums, and 4)Twitter
  • 4. Social Media Research Section I 2013 Comparison Following section highlights growth in quarter 2 with respect to quarter 1 • Conversation duration: 6 months (1st Jan, 2013 to 30th June 2013). • All conversations in India have been considered for the study • The analysis have been assisted by the use of tool.
  • 5. Social Media Research Share of Voice Key Points • Pepsi dominated overall on Social media with 52% share of voice • Coca-Cola was dominant on all media platforms except for twitter. • Pepsi’s dominance on Twitter can be attributed due to Twitter campaign during IPL 2013
  • 6. Social Media Research Trends • Pepsi shows a higher volume of conversations during the IPL 2013 period (3rd April – 26th May, 2013) • Coca-Cola except for IPL 2013 season period shows a higher share of voice as compared to Pepsi • Indicates a successful online campaign for Pepsi during IPL IPL 2013 season
  • 7. Social Media Research Sentiment 0% 10% 20% 30% 40% 50% Positive Negative Neutral Pepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative Blogs 44% 40% 16% 38% 42% 20% Blogs 0% 10% 20% 30% 40% 50% 60% Positive Negative Neutral Pepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative Forums 24% 47% 29% 13% 54% 33% Forums 0% 10% 20% 30% 40% 50% 60% Positive Negative Neutral Pepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative News 41% 39% 20% 53% 33% 14% News 0% 20% 40% 60% 80% 100% Positive Negative Neutral Pepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative Twitter 5% 91% 4% 4% 91% 5% Twitter • Pepsi shows a higher percentage of positive sentiment on social media • The sentiment of Pepsi and Coca-Cola on Twitter has been largely neutral • This indicates the ineffectiveness of Twitter in changing product attitudes
  • 8. Social Media Research Section II IPL 2013 Comparison Following section highlights growth in quarter 2 with respect to quarter 1 • Conversation duration: 6 months (3rd April, 2013 to 26th May 2013). • All conversations in India have been considered for the study • The analysis have been assisted by the use of tool.
  • 9. Social Media Research Share of Voice Key Points • Pepsi dominated during the IPL 2013 season with overall 65% share of voice • This was mostly due to the social media campaign • Pepsi’s dominance on news and blogs can be attributed to the stories around sponsorship (title sponsor), matches and social media campaign coverage
  • 10. Social Media Research Sentiment • Pepsi shows a higher percentage of positive sentiment on social media • The sentiment of Pepsi and Coca-Cola on Twitter has been largely neutral • Indicates the ineffectiveness of Twitter in influencing brand attitude 0% 10% 20% 30% 40% 50% Positive Negative Neutral Pepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative Blogs 43% 42% 15% 32% 46% 22% Blogs 0% 10% 20% 30% 40% 50% 60% Positive Negative Neutral Pepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative Forums 25% 50% 25% 20% 43% 37% Forums 0% 10% 20% 30% 40% 50% 60% Positive Negative Neutral Pepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative News 36% 41% 23% 52% 32% 16% News 0% 20% 40% 60% 80% 100% Positive Negative NeutralPepsi Coca- Cola Pepsi Coca-Cola Positive Neutral Negative Positive Neutral Negative Twitter 5% 90% 5% 6% 89% 5% Twitter
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