Delivered by Bernard Avle at the April edition of DOTTS. Bernard gives his own tips and examples on how to communicate effectively.

1. Effective
communication skills
DOTTS, BRITISH COUNCIL
APRIL 28, 2016

2. Outline
Definition
The Purpose of Communication
Forms of Communication
Cs of Effective Communication

3. EFFECTIVE
ih-fek-tiv
- Adjective
Adequate to accomplish a purpose; producing
the intended or expected result: effective
teaching methods; effective steps toward
peace.
Actually in operation or in force; functioning:
The law becomes effective at midnight.
Producing a deep or vivid impression;
striking: an effective photograph.
Prepared and available for service, especially
military service.

4. COMMUNICATION

5. CONVEYING
MEANING
MEANINGS ARE NOT IN WORDS
MEANINGS ARE IN PEOPLE

6.
Getting people to understand
what you intend

7. FORMS OF COMMUNICATION
BODY LANGUAGE
SIGN LANGUAGE
VERBAL COMMUNICATION
WRITTEN COMMUNICATION

8. BODY LANGUAGE

9. BODY LANGUAGE

10. SIGN LANGUAGE

11. VERBAL COMMUNICATION
SPEAKING
LISTEN=SILENT

12. TYPES OF VERBAL
COMMUNICATION
Monologue
Conversation
Speeches
Interviews

13. Speech Communication
Process
SPEAKER
MESSAGE
CHANNEL
RECEIVER
FEEDBACK

14. What Message?

15. SPEECH DYNAMICS
WHY YOU SAY IT - Purpose
TO WHOM YOU SAY IT - Audience
WHAT YOU SAY - Content
WHEN YOU SAY IT - Timing
HOW YOU SAY IT - Tone

16. PURPOSE OF SPEECHES
TO INFORM
TO PERSUADE
TO ENTERTAIN
TO IMPRESS
TO CAPTIVATE

17. Hon
Obahiagbon

18. EFFECTIVE
COMMUNICATION IS….

19. CLEAR
One Specific message at a time
Makes understanding easier
Makes use of exact, appropriate
words

20. Is that Clear?

21. CONCISE
Least Possible Words
Time & Cost Savings
Is Easier to Remember

22. NDP

23. CORRECT
Particular & Clear
Specific Facts & Figures
No Misrepresentation
No Grammatical Errors

24. Prof. Lumumba

25. CONTEXTUAL
Relevant Examples
Well-timed
Cognisant of the Situation

26. Prof Ebo
Hinson

27. CONCRETE
Use Real and Vivid examples
Use Powerful Imagery

28. Tudor Bismark

29. CREATIVE

30. CONSIDERATE
Put yourself in their shoes
Envisage your audience

31. A whole lot of
Issues

32. COURTEOUS
Respect the Receiver
Never forget who you are
talking to

33. Rehoboth

34. EFFECTIVE LISTENING
Is Active
Uses Questions
Resists Distractions
Eye Contact
Gives Feedback

35. Some useful facts
You speak 5 times as fast as you write
You hear 5 times as fast as you read
You remember 20% of what you hear
You remember 80% of what you see