E C L004 Dokich 091807

Working Better Together Paul Edmondson, Procter & Gamble Professional Dave Ziegler, Procter & Gamble Professional Improving Business and IT Collaboration Executive: C-Level Strategy

Safe Harbor Statement ,[object Object],[object Object],[object Object]

Paul Edmondson Associate Director – Customer Business Development [email_address] Dave Ziegler P&G Professional Global IDS (Information and Decision Solutions) Manager [email_address]

[object Object],[object Object],[object Object],Three billion times a day, P&G brands touch the lives of people around the world. The company has one of the strongest portfolios of trusted, quality, leadership brands P&G Professional’s Mission is to Improve the Live of the Worlds Consumers when they are away from Home.

[object Object],[object Object],[object Object],[object Object],[object Object],How Procter & Gamble Professional is using Salesforce

Why We Were Successful ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Leadership Alignment and Clear Business Purpose ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our Approach – Not a Technology Project! Its about Business Transformation CRM Business Transformation ,[object Object],[object Object],[object Object],Leadership Sales (End Users) Information Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Principles To Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Culture Change Former CRM Approach: “ This is a ‘GO headquarter-based’ tool.” “ This is a tool I use only for reporting sales.” “ This is a tool I use for tracking sales.” “ I use this tool only when I have to, and it impedes my productivity.” ,[object Object],[object Object],[object Object],[object Object],[object Object]

Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary – Alignment of Leadership and Defining a Clear Business Purpose ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Threw Out Functional Boundaries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enabled by Salesforce – Powered by the User Expand Share At customer Who do I sell What do I sell Proposition Improvement How do I sell Reward & Recognition Retention PGP InTouch

Project Guiding Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Package Selection ,[object Object],[object Object],[object Object],[object Object]

Summary – Align on Strategy: Throw Out Functional Boundaries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Crawl, Walk and Run ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Don’t Run Before You Walk! ,[object Object],[object Object],[object Object],[object Object],[object Object]

Business Leadership Buy In ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Top Deliverable for Launch + Roadmap ,[object Object],[object Object],[object Object]

Top Deliverable for Launch + Roadmap ,[object Object],[object Object]

Summary – Importance of Establishing Crawl, Walk, Run ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Focus on Value Creation. Help Shape Project Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Project Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary – Focus on Value Creation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Session Summary – 4 Key Take Aways ,[object Object],[object Object],[object Object],[object Object],[object Object]

Working Better Together Q&A Improving Business and IT Collaboration

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]

E C L004 Dokich 091807

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E C L004 Dokich 091807

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