Conflict Managment in the Workplace Workshop, XSLF 0970 Dr. Asa Don Brown, Thompson Rivers University, British Columbia

1. tru.ca/williamslake/cs
Conflict Management
in the Workplace
• XSLF 0970
Workshop Cost
and Dates
Fee: $275
Dates:
Mar 15 16, 2014
Saturday Sunday
9am – 4pm
Workshop Overview
This course will provide an overview of the different types of conflict within
the workplace: the emotional triggers, risk factors, and violence that can
occur if left unresolved; the dynamics which can create or cease the intense
emotional, social, behavioral, and the psychological distress within one’s
workplace environment; and the policies and procedures to resolve and
intervene when there is workplace violence, hostility, or intense
emotional upheaval that has or is occurring.
The course will be looking at what happens when personalities clash;
when there is a perception that their colleague is interfering with their jobs,
duties, or tasks; and how individuals may perceive, interpret, or be convinced
that their “own” progression within an organization has been halted by
the actions or deeds of a fellow employee.
It is prudent to recognize that workplace guidelines and procedures are
the key ingredient to guaranteeing the rights and safety for all. Moreover,
the safety and care factors will only be maintained as long as staff members
recognize their validity. If a dispute arises, but is never completely resolved,
the conflict remains embedded in the workplace until it is fully and formally
settled. Unresolved issues can escalate quickly, jeopardizing the workplace
equilibrium setting into motion a hostile and volatile workplace environment.
The course will help guide individuals to recognize, identify, and manage
or report workplace conflicts. It will help each person to recognize within
their own personality triggers that may cause them to ignite. Finally, the
course will guide the person to work more cooperatively and diligently
toward a common positive outcome.
TRUThink

2. Dr. Asa Brown Bio
Dr. Asa Brown is an author, professor, clinician, advocate, and an inspirational and
motivational speaker. Asa worked in private practice in Canada and the United States.
He has taught at Thompson Rivers University, Royal Roads University and Grant
MacEwan College. He currently serves as an Advisory Board member at the Brain
Technology Neuroscience Research Centre, BTNRC and has served as the Bylaws
and Ethics Director for the Washington Counseling Association, as well as having
served as the Director of Promotions for The Society for the Arts in Dementia Care,
and many others. In the Summer of 2013, Dr. Brown was named a Global Presence
Ambassador, which is the humanitarian community service arm of Parenting 2.0,
and has been informed that his work will be presented to the United Nations.
Dr. Brown has consulted various forms of government; social service agencies,
legal practices, educational institutions, medical practices, religious organizations,
and others in the field of psychology and psychiatry. He regularly consults and
engages businesses and business leaders on topics that directly affect their fields.
He is a prolific author having been published in a variety of professional and popular
journals, magazines, and online columns, including: Healthy Directions, American
Psychiatric, American Academy of Experts in Traumatic Stress, Inner Peace Parenting
Magazine and many others. Dr. Brown has a bimonthly column with the Canadian
Counseling Psychotherapy Association and has published two books in recent years:
Waiting to Live, 2010 and The Effects of Childhood Trauma on Adult Perception
and Worldview, 2008.
The following is our usual registration info:
4 Easy Ways to Register!
In Person using:
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cheque, money order, Visa,
MasterCard or AMEX
Thompson Rivers University
1250 Western Avenue
Williams Lake, BC
By Telephone using:
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250.392.8010
1.800.663.4936
By Mail using:
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order, Visa, MasterCard or
AMEX
Thompson Rivers University
Continuing Studies
1250 Western Avenue
Williams Lake, BC V2G 1H7
By Fax using:
Visa, MasterCard or AMEX
250.392.8008
tru.ca/williamslake/cs
MC118403
WilliamsLakeCampus