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Additive Manufacturing–Technologies for
Emerging Applications (TechVision)
Additive Manufacturing Technologies Impacting the Construction,
Commercial and Food Industries
December 2015
D6C5-TV
2D6C5
Contents
Section Slide Numbers
Executive Summary 4
Research Scope 5
Research Methodology 6
Key Findings 8
Additive Manufacturing Technology – Landscape and Segmentation 11
Technology Readiness Level 14
Additive Manufacturing Application Assessment 16
Industry Initiatives 21
Factors Influencing Technology Adoption in the Construction Industry —Market Drivers and
Challenges
27
Factors Influencing Technology Adoption in the Commercial Industry —Market Drivers and
Challenges
30
Factors Influencing Technology Adoption in the Food Industry —Market Drivers and Challenges 33
Key Innovation 36
Technology Benchmarking 45
3D6C5
Contents (continued)
Section Slide Numbers
AHP Evaluation of Additive Manufacturing Technologies for the Construction Industry 45
AHP Evaluation of Additive Manufacturing Technologies for the Commercial Industry 50
AHP Evaluation of Additive Manufacturing Technologies for the Food Industry 55
Additive Manufacturing –Business Models 60
Business Model of Additive Manufacturing 3D Printer Manufacturers 62
Business Model of Additive Manufacturing Material Providers 63
Business Model of Additive Manufacturing Service Providers 64
Technology Roadmapping (2016-2020) 65
Key Contacts 67
Legal Disclaimer 72
The Frost & Sullivan Story 73
4D6C5
Executive Summary
5D6C5
Research Scope
Additive Manufacturing (AM) technologies have been undergoing major technological growth in recent years. These
technologies are playing a crucial role in the transformation of many key industries, such as automotive, aerospace,
medical, and oil and gas. Due to the major advantages of these technologies, they are now being adopted in industries like
construction, commercial and food. Additive manufacturing technologies are mainly used for engineering, designing, rapid
prototyping and even to manufacture functional objects and components.
This research service titled ‘Additive Manufacturing–Technologies for Emerging Applications’ reviews the different additive
manufacturing technologies that the construction, commercial and food industry are predominantly using. The study covers
emerging applications innovated and developed in the above industries by using various additive manufacturing
technologies. A section of the study is also dedicated to the new business models used by major participants in the additive
manufacturing sector.
Briefly, this research service provides:
• An overview of different technologies in additive manufacturing
• Readiness and current status of the technologies
• Impact of additive manufacturing technologies in the construction, commercial and food industry
• Stakeholders’ activities and innovations in their respective industries
• An overview of key drivers and challenges of additive manufacturing in the construction, commercial and food industry
• Analytic Hierarchy Process (AHP) analysis of different industries
• A detailed list of contacts in this field Source: Frost & Sullivan
6D6C5
Research Methodology
• Technology Journals
• Periodicals
• Market Research Reports
• Technology Policy
Information Sites
• Internal Databases
• Thought Leader Briefings
Secondary
Research
Primary
Research
• Engineers
• CTOs/CEOs/CIOs
• Technical Architects
• Research Heads
• Strategic Decision Makers
• Technology Policy Heads
2. Interview
Participants
Stakeholder
Insights,
Perspectives,
and Strategies
Innovators and
Innovations
1. Patent
Review
3. Assess
Innovations
Trends
Enabling Technologies
Innovation Ecosystem
Global Development
Landscape
OUTCOME—Technology Innovation
Impact Assessment
Research Methodology Research Process
Source: Frost & Sullivan
7D6C5
Step 1: To provide a thorough analysis of each topic, Technical Insights’ analysts perform a review of patents to become
familiar with the major developers and commercial participants and their processes.
Step 2: Building on the patent search, the analysts review abstracts to identify key scientific and technical papers that
provide insights into key industry participants and the technical processes on which they work.
Step 3: The analysts then create a detailed questionnaire with content created to address the research objectives of the
study, which functions as a guide during the interview process. While the analysts use structured questionnaires to
guarantee coverage of all the desired issues, they also conduct interviews in a conversational style. This approach results
in a more thorough exchange of views with the respondents, and offers greater insight into the relevant issues than more
structured interviews may provide.
Step 4: The analysts conduct primary research with key industry participants and technology developers to obtain the
required content. Interviews are completed with sources located throughout the world in universities, national laboratories,
governmental and regulatory bodies, trade associations, and end-user companies, among other key organizations. Our
analysts contact the major commercial participants to find out about the advantages and disadvantages of processes and
the drivers and challenges behind technologies and applications. Our analysts talk to the principal developers,
researchers, engineers, business developers, analysts, strategic planners, and marketing experts, among other
professionals.
Step 5: The project management and research team reviews and analyzes the research data that are gathered and adds
its recommendations to the draft of the final study. Having conducted both published studies and custom proprietary
research covering many types of new and emerging technology activities as well as worldwide industry analysis, the
management and research team adds its perspective and experience to provide an accurate, timely analysis. The
analysts then prepare written final research services for each project and sometimes present key findings in analyst
briefings to clients.
Research Methodology Step by Step Approach
8D6C5
Key Findings
Technology Impact
Additive manufacturing technologies are expected to have a major impact on the
construction, commercial and the food industry in the coming years. These emerging
technologies will empower an industrial revolution and bring profound changes in all
the industries. Technologies like selective laser sintering, fused deposition modelling
and stereo-lithography are predominantly used in the above industries for various
printing purposes.
Additive manufacturing technologies impacting the different industries
Technology Breadth
Breadth of additive manufacturing technologies in different industries
The readiness of the different additive manufacturing technologies in relation to the
technologies’ maturity and capabilities are determined. The breadth of the technology is
also related to the scalability and versatility capabilities of the additive manufacturing
technologies. Due to the immense advantages the different technologies provide in the
field of manufacturing and production, these technologies are expected to be adopted on
a wide scale in the construction, commercial and food industry.
Stakeholders’
Activities
Stakeholders’ activities in the chosen industries
Many key participants in the construction, automotive, aerospace, healthcare,
commercial and food industries are already innovating and implementing new
processes using additive manufacturing technologies. According to the different
requirements of the industries, the technologies are altered to cater to specific needs.
Stakeholders are also investing money and time in R&D for developing the technologies
for better performance and efficiency.
Source: Frost & Sullivan
9D6C5
Key Findings (continued)
Key Innovations
Key innovations impacting the different industries
Market Drivers
Drivers for additive manufacturing technologies in different industries
Technology
Challenges
• Even though additive manufacturing technologies provide many advantages and benefits in
the medium and the long terms, the initial cost of implementing these technologies is very
expensive. Even after implementation, maintaining and servicing the printers and other
machinery is expensive.
• Material compatibility, need for improvement in materials (such as durability, heat deflection
temperature, stability) and scalability of additive manufacturing technology according to
industry requirements pose a threat for adoption of these technologies.
Many companies, universities, government bodies and research groups are constantly
researching and innovating new techniques and methods for optimizing and increasing
the efficiency of additive manufacturing technologies and materials, according to industry
requirements. These new innovations might increase the overall capability of the
technologies and can have a major impact not only in construction, commercial and food
but also in other industries such as automotive, aerospace and medical.
• Increase in productivity and reduced cost for designing, developing and rapid prototyping are
the two major benefits driving adoption of additive manufacturing technologies in the
construction, commercial and the food industry.
• Additive manufacturing technologies are also implemented in process cycles in many
companies due to advantages like decrease in process, lead time and the cost for developing
and manufacturing the products is also an important factor.
Challenges for additive manufacturing technologies in the different industries
Source: Frost & Sullivan
10D6C5
Key Findings (continued)
Technology
Benchmarking
Technology Benchmarking of technologies related to the chosen industries
Business Model
Different business models adopted in additive manufacturing Industry
Technology
Roadmapping
The technology roadmapping indicates the status and impact of different additive
manufacturing technologies on the construction, commercial and food industry in the
short, medium and the long terms. The construction industry is envisioned to have the
greatest impact on additive manufacturing technologies in the near future (2016-2020).
Due to the constant innovations and development in these technologies related to the
commercial and food industry, both these industries are expected to adopt additive
manufacturing technologies on a large scale.
Technology benchmarking of additive manufacturing technologies used in the
construction, commercial and the food industries is done separately for each industry
using Analytic Hierarchy Process (AHP) analysis which is a multi-criteria decision making
tool. To achieve this analysis, different criteria and alternatives were considered for the
major additive manufacturing technologies currently being used in that particular industry.
Business models are segmented into value proportion and operating model. According to the what
the company is going to offer in the market, the business model changes accordingly. The
business models of additive manufacturing printers and other machinery manufacturers, material
providers and service providers are considered. Each of these companies has almost the same
business model but in terms of approaching the market and designing a cost and value model, the
plans and views of the companies change according to the products and services they are
offering to the selected targeted segment.
Challenges for additive manufacturing technologies in the different industries
Source: Frost & Sullivan
11D6C5
Additive Manufacturing in Different Industries
Construction
Industry
Food
Industry
Commercial/
Consumer
goods
Industry
The construction industry is undergoing a
huge transformation due to the impact of
the additive manufacturing technologies
.Many key players in the construction
industry have announced plans to use
additive technologies to build homes,
buildings and other parts /components
required in the field of construction. The
construction industry is ready to take the
advantage of computer aided
manufacturing to build complex structurers
and components and optimize use and
cost of materials.
Many research and innovations
are constantly being implemented
for adapting additive manufacturing
technologies in the food industry.
From printing chocolates and cakes
to designing new methods to print
customized food for military
personnel's in the battlefield ,the
food industry has taken the radical
step of utilizing this technology for
its various advantages, including
printing a variety of recipes in color.
The construction
industry had an
average growth rate
globally of 5 – 6% in
2014 when compared
to the previous year .
Similarly, the annual
growth rate of the
food industry in 2014
was 6-7% globally. In
2015 the food
industry is expected
to grow by another
10-13 %.
Many fast moving consumer goods
(FMCG) manufacturers are getting
involved in additive manufacturing
technologies to enhance the value of the
product and at the same time decrease the
lead time of manufacturing or rapid
prototyping the product or the packaging
for the product. Some supermarket
retailers have also stepped into the 3D
printing market and are offering
customized printing options for customers
and they also sell selective desktop 3D
printers. Many designers are using this
technology to design and manufacture
lifestyle products such shoes, jewelry, art
décor, and clothes.
The commercial
and consumer
goods market is
expected to have
a global growth
rate of 4–5%
from the
previous year
(2014).
Source: Frost & Sullivan
12D6C5
Technology Benchmarking -
AHP Evaluation of Additive Manufacturing
Technologies
13D6C5
Evaluation of AM Technologies for the Construction Industry
Technology
Capabilities
Readiness
level
Production
rate
Material
compatibility
Application
Aspects
Versatility Scalability
Market
Aspects
Strength of
eco-system
Market
opportunities
in (2016-2021)
Selective Laser Sintering Fused Deposition Modeling Stereolithography
AHP Tree-Evaluation of AM Technologies for the
Construction Industry
Source: Frost & Sullivan
Goal
Level 0
Level 1
Alternatives
14D6C5
Evaluation of AM Technologies for the Commercial Industry
Technology
Capabilities
Readiness
level
Production
rate
Material
compatibility
Application
Aspects
Versatility Scalability
Market
Aspects
Strength of
eco-system
Market
opportunities
in (2016-2021)
Selective Laser Sintering Fused Deposition Modeling Stereolithography
AHP Tree-Evaluation of AM Technologies for Commercial
Industry
Source: Frost & Sullivan
Goal
Level 0
Level 1
Alternatives
15D6C5
Business Model of Additive Manufacturing 3D Printer
Manufacturers
The printers, scanners, materials and
the software for the printer are
developed and manufactured in-house;
only a few components are outsourced.
The printers are priced
according to the current
market pricing scale. The
overhead cost for
manufacturing the printers
along with the competitors’
pricing are considered to
devise the cost model plan
accordingly.
Extending a Business
Model with current
customers, extracting
brand value and being
prepared to maintain and
increase the advantages
which the company has
over its competitors.
The printers are designed in such a
manner to fulfil the users’ demands.
When this is achieved, sales and the
demand for the printers increases
effectively, thereby also increasing
the revenue flow for the company.
Quick parts creation, scalable
printers, easy prototyping,
design, and production to
meet the increasing
requirements of the industry
they are meant for.
Exclusive provider of end to
end machinery like desktop,
medium and large scale
printers to print solutions
using additive manufacturing
technology. The printers are
designed according to the
current requirements in
various industries.
The business model for companies designing and developing additive manufacturing printers involves precise market
segmentation. The company decides which market to target and accordingly develops the printers to suit the market’s
increasing requirements and demands. The printers are also developed in such a manner that they have better
performance and advantages (for example, speed, build volume or envelope) when compared with the competitors
product in the same market. The product and service offerings are also determined based on the current market trends
and needs.
Source: Frost & Sullivan

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Some key slides additive manufacturing–technologies for emerging applications (tech vision)

  • 1. Additive Manufacturing–Technologies for Emerging Applications (TechVision) Additive Manufacturing Technologies Impacting the Construction, Commercial and Food Industries December 2015 D6C5-TV
  • 2. 2D6C5 Contents Section Slide Numbers Executive Summary 4 Research Scope 5 Research Methodology 6 Key Findings 8 Additive Manufacturing Technology – Landscape and Segmentation 11 Technology Readiness Level 14 Additive Manufacturing Application Assessment 16 Industry Initiatives 21 Factors Influencing Technology Adoption in the Construction Industry —Market Drivers and Challenges 27 Factors Influencing Technology Adoption in the Commercial Industry —Market Drivers and Challenges 30 Factors Influencing Technology Adoption in the Food Industry —Market Drivers and Challenges 33 Key Innovation 36 Technology Benchmarking 45
  • 3. 3D6C5 Contents (continued) Section Slide Numbers AHP Evaluation of Additive Manufacturing Technologies for the Construction Industry 45 AHP Evaluation of Additive Manufacturing Technologies for the Commercial Industry 50 AHP Evaluation of Additive Manufacturing Technologies for the Food Industry 55 Additive Manufacturing –Business Models 60 Business Model of Additive Manufacturing 3D Printer Manufacturers 62 Business Model of Additive Manufacturing Material Providers 63 Business Model of Additive Manufacturing Service Providers 64 Technology Roadmapping (2016-2020) 65 Key Contacts 67 Legal Disclaimer 72 The Frost & Sullivan Story 73
  • 5. 5D6C5 Research Scope Additive Manufacturing (AM) technologies have been undergoing major technological growth in recent years. These technologies are playing a crucial role in the transformation of many key industries, such as automotive, aerospace, medical, and oil and gas. Due to the major advantages of these technologies, they are now being adopted in industries like construction, commercial and food. Additive manufacturing technologies are mainly used for engineering, designing, rapid prototyping and even to manufacture functional objects and components. This research service titled ‘Additive Manufacturing–Technologies for Emerging Applications’ reviews the different additive manufacturing technologies that the construction, commercial and food industry are predominantly using. The study covers emerging applications innovated and developed in the above industries by using various additive manufacturing technologies. A section of the study is also dedicated to the new business models used by major participants in the additive manufacturing sector. Briefly, this research service provides: • An overview of different technologies in additive manufacturing • Readiness and current status of the technologies • Impact of additive manufacturing technologies in the construction, commercial and food industry • Stakeholders’ activities and innovations in their respective industries • An overview of key drivers and challenges of additive manufacturing in the construction, commercial and food industry • Analytic Hierarchy Process (AHP) analysis of different industries • A detailed list of contacts in this field Source: Frost & Sullivan
  • 6. 6D6C5 Research Methodology • Technology Journals • Periodicals • Market Research Reports • Technology Policy Information Sites • Internal Databases • Thought Leader Briefings Secondary Research Primary Research • Engineers • CTOs/CEOs/CIOs • Technical Architects • Research Heads • Strategic Decision Makers • Technology Policy Heads 2. Interview Participants Stakeholder Insights, Perspectives, and Strategies Innovators and Innovations 1. Patent Review 3. Assess Innovations Trends Enabling Technologies Innovation Ecosystem Global Development Landscape OUTCOME—Technology Innovation Impact Assessment Research Methodology Research Process Source: Frost & Sullivan
  • 7. 7D6C5 Step 1: To provide a thorough analysis of each topic, Technical Insights’ analysts perform a review of patents to become familiar with the major developers and commercial participants and their processes. Step 2: Building on the patent search, the analysts review abstracts to identify key scientific and technical papers that provide insights into key industry participants and the technical processes on which they work. Step 3: The analysts then create a detailed questionnaire with content created to address the research objectives of the study, which functions as a guide during the interview process. While the analysts use structured questionnaires to guarantee coverage of all the desired issues, they also conduct interviews in a conversational style. This approach results in a more thorough exchange of views with the respondents, and offers greater insight into the relevant issues than more structured interviews may provide. Step 4: The analysts conduct primary research with key industry participants and technology developers to obtain the required content. Interviews are completed with sources located throughout the world in universities, national laboratories, governmental and regulatory bodies, trade associations, and end-user companies, among other key organizations. Our analysts contact the major commercial participants to find out about the advantages and disadvantages of processes and the drivers and challenges behind technologies and applications. Our analysts talk to the principal developers, researchers, engineers, business developers, analysts, strategic planners, and marketing experts, among other professionals. Step 5: The project management and research team reviews and analyzes the research data that are gathered and adds its recommendations to the draft of the final study. Having conducted both published studies and custom proprietary research covering many types of new and emerging technology activities as well as worldwide industry analysis, the management and research team adds its perspective and experience to provide an accurate, timely analysis. The analysts then prepare written final research services for each project and sometimes present key findings in analyst briefings to clients. Research Methodology Step by Step Approach
  • 8. 8D6C5 Key Findings Technology Impact Additive manufacturing technologies are expected to have a major impact on the construction, commercial and the food industry in the coming years. These emerging technologies will empower an industrial revolution and bring profound changes in all the industries. Technologies like selective laser sintering, fused deposition modelling and stereo-lithography are predominantly used in the above industries for various printing purposes. Additive manufacturing technologies impacting the different industries Technology Breadth Breadth of additive manufacturing technologies in different industries The readiness of the different additive manufacturing technologies in relation to the technologies’ maturity and capabilities are determined. The breadth of the technology is also related to the scalability and versatility capabilities of the additive manufacturing technologies. Due to the immense advantages the different technologies provide in the field of manufacturing and production, these technologies are expected to be adopted on a wide scale in the construction, commercial and food industry. Stakeholders’ Activities Stakeholders’ activities in the chosen industries Many key participants in the construction, automotive, aerospace, healthcare, commercial and food industries are already innovating and implementing new processes using additive manufacturing technologies. According to the different requirements of the industries, the technologies are altered to cater to specific needs. Stakeholders are also investing money and time in R&D for developing the technologies for better performance and efficiency. Source: Frost & Sullivan
  • 9. 9D6C5 Key Findings (continued) Key Innovations Key innovations impacting the different industries Market Drivers Drivers for additive manufacturing technologies in different industries Technology Challenges • Even though additive manufacturing technologies provide many advantages and benefits in the medium and the long terms, the initial cost of implementing these technologies is very expensive. Even after implementation, maintaining and servicing the printers and other machinery is expensive. • Material compatibility, need for improvement in materials (such as durability, heat deflection temperature, stability) and scalability of additive manufacturing technology according to industry requirements pose a threat for adoption of these technologies. Many companies, universities, government bodies and research groups are constantly researching and innovating new techniques and methods for optimizing and increasing the efficiency of additive manufacturing technologies and materials, according to industry requirements. These new innovations might increase the overall capability of the technologies and can have a major impact not only in construction, commercial and food but also in other industries such as automotive, aerospace and medical. • Increase in productivity and reduced cost for designing, developing and rapid prototyping are the two major benefits driving adoption of additive manufacturing technologies in the construction, commercial and the food industry. • Additive manufacturing technologies are also implemented in process cycles in many companies due to advantages like decrease in process, lead time and the cost for developing and manufacturing the products is also an important factor. Challenges for additive manufacturing technologies in the different industries Source: Frost & Sullivan
  • 10. 10D6C5 Key Findings (continued) Technology Benchmarking Technology Benchmarking of technologies related to the chosen industries Business Model Different business models adopted in additive manufacturing Industry Technology Roadmapping The technology roadmapping indicates the status and impact of different additive manufacturing technologies on the construction, commercial and food industry in the short, medium and the long terms. The construction industry is envisioned to have the greatest impact on additive manufacturing technologies in the near future (2016-2020). Due to the constant innovations and development in these technologies related to the commercial and food industry, both these industries are expected to adopt additive manufacturing technologies on a large scale. Technology benchmarking of additive manufacturing technologies used in the construction, commercial and the food industries is done separately for each industry using Analytic Hierarchy Process (AHP) analysis which is a multi-criteria decision making tool. To achieve this analysis, different criteria and alternatives were considered for the major additive manufacturing technologies currently being used in that particular industry. Business models are segmented into value proportion and operating model. According to the what the company is going to offer in the market, the business model changes accordingly. The business models of additive manufacturing printers and other machinery manufacturers, material providers and service providers are considered. Each of these companies has almost the same business model but in terms of approaching the market and designing a cost and value model, the plans and views of the companies change according to the products and services they are offering to the selected targeted segment. Challenges for additive manufacturing technologies in the different industries Source: Frost & Sullivan
  • 11. 11D6C5 Additive Manufacturing in Different Industries Construction Industry Food Industry Commercial/ Consumer goods Industry The construction industry is undergoing a huge transformation due to the impact of the additive manufacturing technologies .Many key players in the construction industry have announced plans to use additive technologies to build homes, buildings and other parts /components required in the field of construction. The construction industry is ready to take the advantage of computer aided manufacturing to build complex structurers and components and optimize use and cost of materials. Many research and innovations are constantly being implemented for adapting additive manufacturing technologies in the food industry. From printing chocolates and cakes to designing new methods to print customized food for military personnel's in the battlefield ,the food industry has taken the radical step of utilizing this technology for its various advantages, including printing a variety of recipes in color. The construction industry had an average growth rate globally of 5 – 6% in 2014 when compared to the previous year . Similarly, the annual growth rate of the food industry in 2014 was 6-7% globally. In 2015 the food industry is expected to grow by another 10-13 %. Many fast moving consumer goods (FMCG) manufacturers are getting involved in additive manufacturing technologies to enhance the value of the product and at the same time decrease the lead time of manufacturing or rapid prototyping the product or the packaging for the product. Some supermarket retailers have also stepped into the 3D printing market and are offering customized printing options for customers and they also sell selective desktop 3D printers. Many designers are using this technology to design and manufacture lifestyle products such shoes, jewelry, art décor, and clothes. The commercial and consumer goods market is expected to have a global growth rate of 4–5% from the previous year (2014). Source: Frost & Sullivan
  • 12. 12D6C5 Technology Benchmarking - AHP Evaluation of Additive Manufacturing Technologies
  • 13. 13D6C5 Evaluation of AM Technologies for the Construction Industry Technology Capabilities Readiness level Production rate Material compatibility Application Aspects Versatility Scalability Market Aspects Strength of eco-system Market opportunities in (2016-2021) Selective Laser Sintering Fused Deposition Modeling Stereolithography AHP Tree-Evaluation of AM Technologies for the Construction Industry Source: Frost & Sullivan Goal Level 0 Level 1 Alternatives
  • 14. 14D6C5 Evaluation of AM Technologies for the Commercial Industry Technology Capabilities Readiness level Production rate Material compatibility Application Aspects Versatility Scalability Market Aspects Strength of eco-system Market opportunities in (2016-2021) Selective Laser Sintering Fused Deposition Modeling Stereolithography AHP Tree-Evaluation of AM Technologies for Commercial Industry Source: Frost & Sullivan Goal Level 0 Level 1 Alternatives
  • 15. 15D6C5 Business Model of Additive Manufacturing 3D Printer Manufacturers The printers, scanners, materials and the software for the printer are developed and manufactured in-house; only a few components are outsourced. The printers are priced according to the current market pricing scale. The overhead cost for manufacturing the printers along with the competitors’ pricing are considered to devise the cost model plan accordingly. Extending a Business Model with current customers, extracting brand value and being prepared to maintain and increase the advantages which the company has over its competitors. The printers are designed in such a manner to fulfil the users’ demands. When this is achieved, sales and the demand for the printers increases effectively, thereby also increasing the revenue flow for the company. Quick parts creation, scalable printers, easy prototyping, design, and production to meet the increasing requirements of the industry they are meant for. Exclusive provider of end to end machinery like desktop, medium and large scale printers to print solutions using additive manufacturing technology. The printers are designed according to the current requirements in various industries. The business model for companies designing and developing additive manufacturing printers involves precise market segmentation. The company decides which market to target and accordingly develops the printers to suit the market’s increasing requirements and demands. The printers are also developed in such a manner that they have better performance and advantages (for example, speed, build volume or envelope) when compared with the competitors product in the same market. The product and service offerings are also determined based on the current market trends and needs. Source: Frost & Sullivan