1. DOMINIC CHANDRAN
Excel Flat No: 62, Main Church Road, Perungudi, Chennai
Tamil Nadu – 600096,
+91 9677 121 540
domc85@gmail.com
Carrier Objectives
To work in Project Management / Business Development / Account Management roles and utilize my
Skills and Experience to add efficiency and achieve organizational goals.
Professional Experience
1. Project Management
Assistant Manager
HCL Technologies Ltd.
IT Infra Management Services
 Delivery Enablement: - Supporting the engagement by helping arrange trainings /
workshops, reporting SLA, providing administrative support along with timely escalations.
 Project Governance/Reviews: - Holding reviews, and ensuring the engagement is within the
project framework.
 Financial analysis of the Project, ensuring margins are in line with the Budgeted figures, and
closing Gaps along with finance and accounts team. Working with Delivery Manager, finance
and accounts team in finalizing budgets.
 Vendor Coordination: - Coordinating with Vendors for Hands and Feet Support. Also
ensuring timely renewal of service and regular payments are met for services rendered.
 Working along with resourcing team ensuring timely deployment of skilled resources as per
project requirement.
 Capex / Opex: - Procurement of Hardware and services required, and following up with all
levels of approval for PO release.
 Ensuring compliance for monthly Operational and Infosec (Information Security) audits.
 Conducting sessions with operations team, giving awareness on IT security risks and
Human errors.
 Tracking various Strategic Organization initiatives, ensuring 100% completion within
agreed timelines, escalating delays to the higher management.
 Monthly reports & Metrics: - Creating and ensuring 100% delivery of reports and
presentations within the stipulated timeframe.
 Qualitative Analytics: - Analysis of SLA metrics and calculations for data consistency and
service improvements.

2. 2. Engineer Trainee
KSEB (Kerala State Electricity Board)
 Overall supervision of the operations at the substation.
 Ensuring timely assistance is provided during daily operations, maintenance work, and
installation and decommissioning.
Organizations and Projects
1. HCL Technologies Ltd.
1.1 Merck
Steady State Account
27th Jan 2016 – Till date
Summary: - Project Management for In-House Projects (Funded & Non Funded)
 Identifies, assess and manages risks and escalations to the success of the project.
 Ensure that the Project Delivery Process is been adhered to, by meeting Project Schedule,
Cost, Resources used and quality goals.
 Ensures projects are formally closed and, where appropriate, subsequently reviewed, and
that lessons learned are captured and actioned.
 Arranges, prepares and takes part in project meetings and presents issues and solutions
 Contractual – Working on contractual commitments, adherence
 Helping to close Readiness gaps, ensuring smooth process flow in place.
1.2 World Bank Group
Transition Phase
1st Jun 2015 – 26th Jan 2016
Summary: - Responsible in setting up the Office space for the Service Desk agents at the primary
and secondary location (Disaster Recovery site), Project procurement, Resourcing and Billing.
 Coordinating with Admin (Maintenance and Networks), and Vendors in setting up the
Office space, at Primary and Disaster Recovery site.
 Procurement of network devices and other assets required for OMC setup.
 Participating in client audits for OMC accreditation.
 Project Billing during transition, after completion of each milestone for respective
technological tracks.
 Working with Finance on aspects of Budgeting and Billing
 Resource Onboarding / Readiness: - Taking care of all aspects including Raising Requests,
Project Onboarding, Requesting Login Credentials / Email Accounts, Mandatory Trainings,
arranging KT sessions.
 Project Asset Management.
 Participating in escalation meetings and closing action items on OMC readiness, resourcing
and Billing.
 Disaster Management, and coordinating for business continuity.

3. 1.2 Western Union Business Solutions
Transition Phase
1st Oct 2014 – 1st May 2015
Summary: - As project coordinator, had to leverage both PMO Reporting and coordinating roles
to support the engagement during transition.
 Resourcing, and allocation of identified resources in to the project.
 Transition Billing and budgeting.
 OMC / Office space setup.
 Project Procurement.
 Highlighting risks and updating the management on the mitigations
 Collating Risks identified and mitigation plans by transition and delivery team.
 Giving assistance to SMEs for their travel and bookings at onsite locations.
 Arraigning KT sessions with SMEs and their Respective client counterparts.
 Publishing weekly newsletter with updates on project status.
 Holding Weekly review sessions with Transition, and Delivery on Transition progress.
 Knowledge Management repository on all Transition and Contractual documents.
1.3 Regional Delivery Unit SPOC
2nd Jan 2014 – 30th Sep 2014
Summary: - Nominated spoc for North American region for one of the RDUs comprising of ten
projects. Ensuring proper governance and various initiatives undertaken was executed timely.
Introduced various RDU level reports and Presentations, updating overall status of the RDU to
the higher management.
1.4 Heidrick and Struggles
Steady State Account
5th Sep 2012 – 5th Sep 2014
Summary: - PMO Analyst for H&S Steady State Account.
 SLA reporting / Monthly Billing / Annual Budgeting Exercise /Resource Onboarding & Off
boarding / Monthly quality auditing / Conducting Training sessions/ Organizing annual
client visits.
 H&S Transformation project: - Upgrading Firewall devices across 52 office locations
worldwide. Primarily involved with vendor coordination, procurement and providing
weekly status update.
1.5 Great American Insurance Company
Steady State Account
1st Jun 2012 – 4th Sep 2012
Summary: - During my initial posting in HCL as Management Trainee, I was initially assigned to
GAIC wherein I was exposed to reporting and daily tasks as a PMO.

4. 2. KSEB (Kerala State Electricity Board)
Jun 2009 – Aug 2009
Summary: - Worked at KSEB for a brief tenure of three months on contract basis. Had to
supervise in the absence of the Substation engineer, coordinating the team on daily activities
with ongoing operations on the floor. During this period, I had exposure to basic working of the
substation, and further strengthening my core basics in Electrical.
Core Competencies
 Multi-tasking / Work under
Pressure / Meeting deadlines
 Microsoft Office Suite /
Presentation skills
 Critical thinking /
Decision- making skills
 Project Management  Communication / Interpersonal
skills
 Analytical and problem
solving ability
 ITIL  Connect with different stake
holders / Senior management
 Team Work /
Networking
Achievements
 Comnet Jewel: May 2015
Recognition of performance: - Silver Club Member
 HCL Spot Award: September 2014
 Comnet Jewel: May 2014
Trainings & Certifications
 PMP and 6 Sigma yellow belt (Trainings Attended)
 ITIL V3 Foundation (Certified)
Education
 MBA in Lean Operations and IT Systems – (2010 – 2012)
(CUIM) Christ University of Institute of Management, Bangalore, India
 B. Tech in Electrical and Engineering – (2004 – 2008)
M.G. University, Kerala, India
Personal Details
 Date of Birth – 18th April 1985
 Marital Status – Married
 Mobile – 9677121540